Complaints

This profile includes complaints for American Public University System's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Public University System has 3 locations, listed below.

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  American Public University System

  111 W Congress St Charles Town, WV 25414-1621

  
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  American Public University System

  10110 Battleview Pkwy Ste 200 Manassas, VA 20109-2375

  
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  American Public University System

  10110 Battleview Pkwy Ste 114 Manassas, VA 20109-2380

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 12, 2023 ************************************ filed a change of FSA academic year with the Financial Aid office at the school; thus, her Confirmed Financial Aid Award package needed to be updated to reflect the change in FSA academic year. Without this FSA update the class ****** signed up for, will be put on hold and she will be locked out of her online course until the updated Fin. Aid package is confirmed. It is now May 2,2023 and the school email, dated April 12, says to allow 3-5 business days for processing. ******'s class began Monday, May 1, 2023, and it has been much longer than 3-5 business days, the school is jeopardizing ******'s academic plan schedule and financial support for school by not following the schools' own policy and procedures. 

  Business Response

  Date: 05/24/2023

  Thank you for the opportunity to reply to this complaint. A university representative will be in touch with the complainant to further discuss their concerns. 

  In accordance with the Federal Education Rights and Privacy Act (FERPA), APUS cannot share non-directory information with third party entities unless the  student provides written authorization and completes the necessary release forms. We do not have a signed release form at this time, however, we encourage the student to share outcomes with the BBB should they so choose. 

  Thank you again for the opportunity to attend to this matter. 

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed complaints with the school over poor conduct of a teacher nothing has been done it is suggested that not until the end of class after he fails me can they act. I would then been charge and I am being subjected to cruelty after reporting it and their policy is unethical about not responding quickly to complaints. They have poor customer service skills and abilities to handle and resolve conflict it is the worse school I have ever attended. I think it's sad they have no policy in place to remedied issues better that waiting until the entire class is over I think this poor conduct. My education is a type of product I pay for and I pay for a quality education.

  Business Response

  Date: 01/11/2023

  Thank you for the opportunity to respond to **. *********'s complaint. A university representative will be in touch with **. ******** to discuss the concerns outlined in this complaint. 

  In accordance with the Federal Educational Rights and Privacy Act (FERPA), APUS cannot share non-directory information with third-party entities unless the student provides written authorization and completes the necessary release forms. We do not have a signed release at this time, however, we encourage **. ******** to share outcomes with the BBB should they so choose.

  Thank you again for the opportunity to attend to this matter. 

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving VA Chap ** benefits that cover 100% of tuition. I also have recieved FASA loans and grants to cover living expenses. The VA has a very detailed process when approving a vet for educ payments. This has its own program and invoice with a promissory guarantee to pay for the vets classes. The issue i have is APU against agreement with the government when set up as a qualified school to accept educ payments on behalf of a Vet , Has a double standard in practice. I would not be allowed to attend classes without the invoice approval and guarantee to recieve payment for my classes however, I have opted to recieve FASA funding. The disbursement toy account from FASA is being applied to current charges that has already been approved for payment thru the VA. I will not be refunded this amount until payments are physically recieved from the VA.This is not ethical because a student identical to myself that may not request FASA funds is allowed to continue thru classes and not being required to make a payment until the VA submits payment on behalf of the vet. I do noy understand how your policy allows you to take money from me until you recieve.payment(Already guaranteed) from the VA, and at the same time, a student who dose not have available funds for you to take upfront payment. THIS IS A COMPLETE Penalty AND additional process simply based on me having funds! I have these funds on my credit report. The VA has the terms when a school agrees to the terms when accepting Federal money for Veterans educ benefit payments there are to be NO holds on a students account. THE Guarantee of payment is legal and binding. i have over $6000.00 in anticipated funding and i recieved $282.00 9-15-22. The VA approved payment on 9-15-22 and have zero outstanding invoices for me and APU has no record of payment. This is holding the release of my FASA funds you are holding. Please refund my FASA disbursement and place a waver on my acct for future issue

  Business Response

  Date: 10/31/2022

  Thank you for the opportunity to respond to ******************** complaint. A university representative will be in touch with **************** to further discuss the concerns outlined in this complaint. 

  In accordance with the Federal Educational Rights and Privacy Act (FERPA), APUS cannot share non-directory information with third party entities unless the student provides written authorization and completes the necessary release forms. We do not have a signed release form at this time, however, we encourage **************** to share outcomes with the BBB should they so choose. 

  Thank you again for the opportunity to attend to this matter. 

  Business Response

  Date: 11/02/2022

  Thank you for the opportunity to provide additional clarification. Per University policy, students may email ********@apus.edu to request the ***** Release Authorization Form; the form can only be released to the student, not the third party.