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Business Profile

Financing

Aqua Finance, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 308 total complaints in the last 3 years.
  • 131 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account paid in full, verified prior to payment. Website still took extra money out ($483.45 on Sept 12). Called the customer service personnel, she verified that it was overpaid and I needed to show proof it was taken from my bank account. Sent information as requested. Waited 10 days, money has not been refunded. I have been patient in waiting for a refund. No response from aqua finance support

    Business Response

    Date: 09/27/2022

    Thank you for your feedback; we appreciate you letting us know how we are doing.  Aqua Finances goal is to provide an unmatched experience for our customers.  We trust all your concerns have been answered.   If you have additional concerns, please call us at **********************.
    -Aqua Finance

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They want me to pay $10,000 plus for a water softener they financed who isnt even registered w the BBB. My water was fine before they tested it. After installation, the water smelled like rotten eggs and has since for almost a year. I reported it immediately but they came out and said it would go away in a couple of weeks, then next time saud it was only the hot water, the next time they blamed it on my water heater. They dug up my yard which has an irrigation system without my permission and I learned after the fact that the system I was charged $10,000 for sells at Lowes or ********** for $1,000-$2,000. I have to paying MY money to buy salt as they wont remove it and they damaged my yard too!

    Business Response

    Date: 09/21/2022

    Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. We trust all your concerns have been answered. If you have additional concerns, please call us at **********************.

    - Aqua Financehere...

    Customer Answer

    Date: 09/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I REJECT this decision 100% and can PROVE it all. I asked them to remove it IMMEDIATELY after the stench of rotten eggs started immediately after installation and they refused to provide me the water report showing my water even actually had contaminants in it when I asked for the report and they scanned a 60 year old, me. I have damaged due to using their bad water and salt expenses since they refused to take it back.

    Please respond back. I am calling Governor ******** office and Governor of ********* if not resolved and if you close the case, Ill have to include your company in any suit I bring and Im waiting for the lawyer I got to respond back.

     

     



     
    Regards,

    *************************

    Customer Answer

    Date: 09/26/2022

    I also reject their response, and add to it, before my 10 days are up, that I have REPEATEDLY attempted to talk to several there and requested they call after I get off work and they are open till 10 pm CST and I get off at 5 PM EST so they have SIX HOURS to try to resolve. They talked to the Owner who apparently lied to them and they refuse to even return my phone calls repeatedly, yet give the BBBZ the response that I should contact them at that number and they are willing to help? No, I have documented they wont call me back nor the owners of the scamming water softener company, Rain King, in ***********, **, but I didnt find them registered, only Aqua Finance. Why arent they BBB accredited please? Please file this with my other email response to you. 

    Business Response

    Date: 10/01/2022

    Thank you for your feedback. Aqua Finance's goal is to provide an unmatched experience for our customers, and we take customer feedback very seriously. We have tried to address your concerns,but it seems that we have not done so to your satisfaction. As this is a public forum, we are unable to discuss the specifics of any situation on it. Please contact us at ********************** to discuss these issues further.

    - Aqua Finance

    Customer Answer

    Date: 10/05/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Unresolved still. They dont honor calling me back after I leave them messages.

    Regards,

    *************************

    Business Response

    Date: 10/12/2022


    Thank you for your feedback. Aqua Finance's goal is to provide an unmatched experience for our customers, and we take customer feedback very seriously. We are currently investigating the concerns you have brought to our attention, and we will contact you directly upon completion of our investigation. Due to this being a public forum, we are unable to discuss the specifics of any situation on it. If you would like a status update in the meantime, please contact our office at **********************.

    - Aqua Finance

  • Initial Complaint

    Date:09/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I viewed my credit report and noticed that there are fraudulent accounts. This was not sent in error. I am consumer by law. Here are the details of the said inaccurate accounts, company name, balance & date last reported: Account Name AQUA FINANCE *** Balance $5,546.00 Account Number **********

    Business Response

    Date: 09/19/2022


    Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. Recently, we have made attempts to contact you to resolve this matter but have been unsuccessful in reaching you. We would like to learn more about your concerns to help us do better. If you are willing to talk with us about your concern, please call us at **********************.

    - Aqua Finance

  • Initial Complaint

    Date:09/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked my credit report and noticed I had late payments from AQUA FINANCE *** At the time, I was transitioning between jobs and going through an economic hardship. As you can see, I have made most of my payments on time so I am asking in goodwill faith for this one time to please remove these late payments from my account. I am trying to increase my score to qualify for a mortgage and I would greatly appreciate if you guys would forgive the late payments.

    Business Response

    Date: 09/21/2022

    Thank you for your feedback; we appreciate you letting us know how we are doing.  Aqua Finances goal is to provide an unmatched experience for our customers.  Recently,we have made numerous attempts to contact you to resolve this matter but have been unsuccessful in reaching you.  We would like to learn more about your concerns to help us do better. If you are willing to talk with us about your concern,please call us at **********************.
    -Aqua Finance

  • Initial Complaint

    Date:09/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon seeing my credit report, it pays my attention that the following accounts are inaccurate and fraudulent. I am a consumer by law. I am not happy about it what I saw. This hurt my credentials as a consumer. Here are the listed details of the account with discrepancies:Account Name AQUA FINANCE *** Balance $5,546.00 Account Number **********

    Business Response

    Date: 09/15/2022

    Thank you for your feedback; we appreciate you letting us know how we are doing.  Aqua Finances goal is to provide an unmatched experience for our customers.  Recently,we have made numerous attempts to contact you to resolve this matter but have been unsuccessful in reaching you.  We would like to learn more about your concerns to help us do better. If you are willing to talk with us about your concern,please call us at **********************.
    -Aqua Finance

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called on two occasions on monies owed to me over ****** to date no check for the amount has been received.I keep calling and they say it will be sent, and the address is correct, yet NO CHECK has been received.

    Business Response

    Date: 09/12/2022

    Thank you for your feedback; we appreciate you letting us know how we are doing.  Aqua Finances goal is to provide an unmatched experience for our customers.  We trust all your concerns have been answered.   If you have additional concerns, please call us at **********************.
    -Aqua Finance

  • Initial Complaint

    Date:08/30/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with aqua finance *** and do not have a contact with aqua finance ***.they do not provide me with the orginal applicationlike I asked.

    Business Response

    Date: 09/08/2022

    Thank you for your feedback; we appreciate you letting us know how we are doing.  Aqua Finances goal is to provide an unmatched experience for our customers.  Recently,we have made numerous attempts to contact you to resolve this matter but have been unsuccessful in reaching you.  We would like to learn more about your concerns to help us do better. If you are willing to talk with us about your concern,please call us at **********************.
    -Aqua Finance

  • Initial Complaint

    Date:08/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC ****. Please remove it from my credit report.

    Business Response

    Date: 08/31/2022

    Thank you for your feedback; we appreciate you letting us know how we are doing.  Aqua Finances goal is to provide an unmatched experience for our customers.  Recently,we have made numerous attempts to contact you to resolve this matter but have been unsuccessful in reaching you.  We would like to learn more about your concerns to help us do better. If you are willing to talk with us about your concern,please call us at **********************
    -Aqua Finance

  • Initial Complaint

    Date:08/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep opening and closing the same account on my credit score... I have had issues paying this in the passed but its been in good standing since the beginning of the year. They just reported missed payments which happened last year... they need to stop opening and closing the same account on my credit as it's financially. They seem to be trying to ruin my credit. I have worked very hard since January to rebuild my credit from 600 to 750. I want this to stop.

    Business Response

    Date: 08/26/2022

    Thank you for your feedback. Aqua Finances goal is to provide an unmatched experience for our customers, and we take customer feedback very seriously. We have tried to address your concerns, but it seems that we have not done so to your satisfaction. As this is a public forum, we are unable to discuss the specifics of any situation on it. Please contact us at ********************** to discuss these issues further.
    -Aqua Finance

  • Initial Complaint

    Date:08/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second complaint with Aqua Finance. They finally corrected my login for my online account but they do not update anything on it. My account as of 8/18/22 still shows a past due balance from June (their fault for setting the account up incorrectly), and a balance due for July. The *** statement on the account is from June and July. I am not paying a company until I get an accurate statement showing what I owe. My account balance is not on the website either. Nothing is correct and If they keep harassing me about a payment when their website isnt even updated with correct Information then I will take legal action. This needs to be resolved and updated every month once a payment is received and the statement for that month should be available online before the due date. This is the worst company Ive ever dealt with. They then harass me over phone and email and when I do respond they want my verification info, should they not have that when they contact me asking me for my money? Again.. no issue paying bills due.. but I do NOT trust this company one bit to pay them anything at all without accurate information in front of me.

    Business Response

    Date: 08/26/2022

    Thank you for your feedback; Aqua Finances goal is to provide an unmatched experience for our customers, and we take customer feedback very seriously. We are currently investigating the concerns you have brought to our attention, and we will contact you directly upon completion of our investigation. Due to this being a public forum, we are unable to discuss the specifics of any situation on it. If you would like a status update in the meantime, please contact our office at **********************.

    - Aqua Finance ...

Aqua Finance, Inc. is NOT a BBB Accredited Business.

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