Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive only been living here a few months and nothing but problems They had a month to fix and get the apt ready before I moved in Upon moving in I had windows with no screens A broken closet door Broken storage unit door *** filed two maintenance requests about it feeling like the heat was still on in my apt with no one fixing it. I dont control the heat here. I have had nothing big problems upon moving in here. One of their agents **** was harassing me and I finally had to block him. About parking My lease says I have one parking spot. I was never assigned a spot. The customer service here is non existent Now when I login to their portal. Cant even file a maintenance request.

  

  Business Response

  Date: 10/09/2025

  Hi *******,

  Were sorry to hear that your onboarding experience didnt reflect the 5-star standard we aim to provide at PAM. Our commitment is to ensure that every resident feels supported, heard, and welcomed from day one.

  
  Our *********************** Specialist has reached out directly to confirm that all outstanding concerns have been addressed and that youre now fully connected to the proper communication channels.

  
  If theres anything still unresolvedor if you have further questionswe invite you to reach out directly at **************************************** We're here to help and want to make sure your experience moving forward reflects the level of care and service you deserve.

  Thank you,

  PAM Team

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. The contract that we agreed specifically says that "Repairs: ***** will maintain the property and may authorize repairs if less than $500.00 without notification to Owner, unless specifically requested otherwise by Owner. Owner grants P.A.M. the authority to hire, discharge, and supervise any labor and independent contractors required for maintenance or repair. P.A.M. will provide invoices to Owner. P.A.M. is responsible for communicating with tenants and responding to all tenant requests regarding repairs, the condition of the property, and all other tenancy issues." However, PAM did NOT communicate and get approved but charged us a total of $2276.77 as ************************ This is the second time that they have done so after the previous renter moved out in August 2022. 2. The renter did not pay the last month's (August 2025) rent. The security deposit should cover the rent. However, PAM credited the rent, even if the renter broke the lease, and attempt to charge us the security deposit. PAM has the chance to protect the owner and ensure that the lease is completed. However, they chose not to do so.3. The property has been damaged by PAM by repainting the house twice without authority. We reserve the rights to request compensation for the damage.

  

  Business Response

  Date: 10/02/2025

  Hello,

  
  Thank you for your message. We recognize the need for precision and clear communication in managing your investment. Please see our response below. 

  
  Security Deposit Refund
  You are correctan error occurred in our system that allowed the residents security deposit to be refunded before the outstanding rent balance was flagged. As previously communicated, we notified you that the resident still owes one month of unpaid rent and that we are actively working to collect it. If payment is not received soon, we will consult with our attorneys to determine the most appropriate next steps.

  
  Maintenance Charges Over $500
  The charges your reference reflect separate bills for labor and material costs associated with the rent-ready work required to re-rent the unit. While invoiced individually, they are part of a single project. Notification of these charges were provided to you through your investor portal, where all rent-ready updates are automatically posted for you to view and respond to at any time. Additionally, we have not been made aware of any damages caused by the vendors who completed this work.
  

  
  

  Customer Answer

  Date: 10/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  1. We reported this error on August 12th, the day it occurred, using both email and the portal chat. Your failure to act on our timely notice, when a simple correction was possible, has directly caused this issue to become more severe. We expect an immediate resolution.

  2. Per our management agreement, any expenses exceeding $500 require prior authorization. The "rent-ready work" you conducted does not exempt you from this contractual obligation. Furthermore, the work performedsuch as installing new blinds and repainting multiple roomsgoes beyond correcting normal wear and tear. If these damages were present, the costs should have been deducted from the former tenant's security deposit.

  3. Your websites claim of providing Dedicated rapid solutions and delivering rapid results is directly contradicted by our experience of being ignored for two months, being forced to repeat issues to multiple representatives, and receiving no follow-up or resolution as promised. Furthermore, your unauthorized use of the Better Business Bureau (BBB) logo, despite your accreditation being suspended, suggests a pattern of deceptive business practices.

  Regards,
  
  Qilu He

  

  Business Response

  Date: 10/16/2025

  Thank you for your continued feedback regarding this matter.

  We understand your concerns and want to acknowledge that our team has spoken with you directly to address the situation in detail. While we recognize there may still be differing perspectives on the resolution, we believe we've taken reasonable and appropriate steps in line with our management agreement and internal processes.

  We sincerely apologize for any negative experience you may have encountered in working with our team. While it was never our intention, we understand how situations like this can be frustrating and disappointing. Our intention throughout this process has been to engage respectfully and professionally, and we remain open to resolving this matter and closing things out amicably.

  Customer Answer

  Date: 10/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Qilu He
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to secure a deposit for a place, 2 days after through text I was told the property was being managed by a new company and someone would reach out. Havent heard anything and Ive been calling, emailing getting lied to the run around and nothing on return about this place I was approved for. Now Im 11 days out of being displaced with my kids and this company is ignoring my every attempt at contact but making it seem as though its such a concern. You all have $1295 of my dollars as security. At this point give me my money back! Scammers!!! Went down to the building in ********* just a small locked suspicious looking door! Scammers!! Give me my money or let me know about the place I need to live like what in the world! Its exhausting and disgusting!

  

  Business Response

  Date: 07/16/2025

  Hi ******,

  We sincerely apologize for the confusion and any inconvenience caused during the transition. Shortly after your deposit was received, the property underwent a change in management. Unfortunately, this change disrupted the usual onboarding process and led to a gap in communication.

  As of today, weve reached out to connect directly with you, provided clarity on the situation, and shared the contact information for the new property managers who will now support you moving forward.
  We appreciate your patience and want to assure you that your experience matters to us. We are committed to delivering transparent and respectful service throughout your time with us.

  Thank you,

  PAM Team

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Their response is fine and dandy but they still are prolonging my move into the place with the new company. People need to know how egregious this company is. It took days and calling them back to back to back like a raging maniac did I get any response. I then took to their emails and shared every detail of the process and upon every call no one answered but sent a text. They never kept their word doing what they said they were going to do. As stated before after they got the money they left. They had to break the lock box to even get the key out to show me in the house again this past Tuesday. They misquoted rent a lot! Told me $1295 whole time the landlord wants $1600. And now theyre holding all my information and money per the new management company. It took so much exhausting energy to even get a text back from this company. It was not a simple as they put it!]
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are current renters from the Performance Asset Management company and have had many issues getting in touch with the company. The primary issue is that most of their listed phone numbers are not connected and the two that are have been busy or connected to another call for the past three business days. We called every 30 minutes with the same result for three days. The address given on BBB and on their website is fake and leads to a ****** shop. Meaning that if somebody has any issue there are no ways to contact this company without them calling you back (which they will it do). We have been getting late fee charges even though there is no late payment for days and can not get ahold of anyone at the company. We have read multiple other reports of similar issues for other people and they should not be permitted to continue to run their company on this way. Thank you for your help.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with pam on Dec 27th 2024, the agent was not going to be in town because of the holiday. He left the keys in a mailbox and I moved in on the 29th( sunday). P.a.m. has been charging me fro the 27th even though no keys were signed for. I admit to taking possession on the 29th . If I couldn't move before the 31st they would still charge you because the keys were "available." Further the storage shed that was part if the rental was locked and not available for 30 days and when the maintenance folks came out they suggested I cut the lock and.get a new one. Meanwhile I'm paying storage for my stuff. I told ****** that I would exceptnthe 29th pro rated and since the shed being unavailable we could just call it a wash. However they insist becasue the keys were " available" they charge from the date of the signed lease but the lease said the 1sr of January. Thirdly the carpets wee not professionally cleaned, I am responsible for maintenance of the yard and shoveling. There are zero outlets on the outside of the house for.any.yard tools and I'm suppose to water grass if there's a drought with no hose connection on the outside of the house. The gutter and facial on one side of the house are so bad they left a 3 inch thick coating of ice on the sidewalks. I have pictures and will upload them. Also the back bottom door had been sealed shut and will not open.

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performance Asset Management used my MLS photos from my listing without permission to advertise a rental on their website and watermarked them like they were owned by them ******************************************************************. They need to take them down. *******************************************************************************************************************

  

  Business Response

  Date: 04/29/2025

  Hello Wave,

  The photos have been removed.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was lied to. Misinformed. Ignored. Bait and switch on apartment. Denied us due to no known factors. Wont explain what it provide us a reason. They even tricked us into applying spending $73 on application fees and a pull to our credit. Will not communicate. Offered to refund our fees and ignoring me now and hasnt refunded them yet. Also wont respond. They have all my important information such as ssn dob paystubs and banking info. I requested they be deleted from their system. Will not respond. I dont know how to get them to do the right thing.

  

  Business Response

  Date: 03/13/2025

  1. To be clear, the applicant was not tricked or deceived.

  2. Prior to completing a rental application through our company, all applicants must DocuSign a waiver granting permission to run their credit and background. This was legally completed and agreed to.
  
  3. Out of the 5 applicants for the property, a different application was approved and secured.
  
  4. This applicant was notified of such.  After their complaints we agreed to and completed the requested tasks of attempting a solution call, refunding the application fee and deleting their application from our system.

  5. Applicant confirmed that they received the application refund. 

  Customer Answer

  Date: 03/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me - I suppose. Please pass this information on to the business below: 

  Just an FYI because of the bad service and miscommunication provided to me I was offered a refund, I didnt initially ask for one! (Was told widely different things than they say -in person - unfortunately not in text by **** even though we thought we were meeting with a **** btw he knew nothing about the listing. He was nice but uninformed and lied to us ) Later after I still didnt receive such refund promised to me - I put in this complaint. They have since paid . So thank you for helping me BBB! Also no one in the management team other than the person I had an issue with (****)  would call or speak with me regarding the horrible service I was provided. I did ask for literally anyone else to speak with me to which they ignored me again. (calls, Voicemails and text requests )  bad customer service in my opinion. But alas I suppose they dont care. 

  Regards, 

  ****** *********

  
  

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from PAM Property management company from July 2023- August 2024. They are now holding 600 of my security deposit and are refusing to provide me with a copy of an itemized receipt. I contacted them two weeks ago and was told they were going to expedite to me and it is now the 25 and they had until the 21 to legally get it to me. Every time I call they tell me they cant tell me why they are holding my money. When I moved in the place was extremely dirty. Before us moving in no one cleaned the apartment and so many things were broken and the contractor that was supposed to showed up like two months after and the only thing they did was fix the fan in the bathroom. Floor was chipped. Vents were filthy. Carpet was never cleaned. Grease was all over the kitchen. Trims were broken and nails were sticking out. Closet doors were broken and chipped. The bathroom cabinet broken There was a gas leak that was supposedly fixed but the smell never went away. When I was moving out the new tenant was moving in. I come to find out the tenant left right away because the place was in poor conditions. But I caused no damage to the apartment so it has to be health concerns far from doing. Now they are refusing to provide me my full security deposit and an itemized receipt. They have no actual reason to hold my deposit as I did not cause destruction to this apartment or leave any outstanding utility bill or left unpaid rent. They are unlawfully handing this situation and I KNOW I AM NOT THE ONLY PERSON. The person that lived there prior to us told me that she had this same issue and was going to take them court. So clearly this is an ongoing issue. I should also include that I believe there is mold in the house my son was always sick He had a wheezing cough that was persistent to the point even his doctor was concerned there was mold in the house I also attached an image of the vents that I HAD TO CLEAN. If the vents were like this image the rest of the house Just filthy.

  

  Business Response

  Date: 10/01/2024

  Hi ********,

  Our agent has already connect with you to go over this complaint. After further review of the situation, we agree that you were owed the remainder of your security deposit and have already issued you an electronic refund which will deposit within 2-5 business days. 

  We appreciate your willingness to work talk and come to a solution that works for everyone. 

  Thank you,

  PAM Team

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background: I was a tenant in one of their properties and they unlawfully kept a part of my security deposit. I have evidence showing I didn't damage the unit like they say. My unit was also supposed to include parking but I was forced by PAM to park on the street. The car got ticketed & towed. This week I've been contacted several times by a PAM rep who wants nothing more than for me to drop my claims/complaints against the business. I find it very tacky to ask that as it seems to me like they know they messed up on their end but want to cover it up. i'm still seeking the return of $225 (amount kept from security deposit) and am hoping to receive 50% of the towing costs I had to pay. I attached a copy of the email I sent them yesterday. After speaking to a ** DATCP agent, if they at least return the security deposit I'd be willing to update the review but I'm absolutely not deleting the original one because they earned it. You can't s**** people over and sweep it under the rug.

  

  Business Response

  Date: 11/17/2023

  Hi ********, 

  Security deposit deductions are based on WI 704 statutes and the comparison of move in to move out conditions.  The deductions from your deposit were found to be necessary due to the conditions observed upon your exit. While we do not believe the deductions from your deposit were unlawful we are more than open to reviewing your proof and refunding you any deductions we find to be in error or unreasonable.  Additionally while off street parking was not included in your lease contract we are open to discussing a reimbursement for your tow fees however we would need additional information surrounding this.  We have reached out to you directly to learn more and resolve.  Please return our calls and texts when possible.  Thank you 

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below..

   

  
  
  [I don't like how the wording seems as if I'm being unresponsive when I have been responding to ****'s texts. I simply let him know I can't be on the phone when I'm working, texted in when I was able and that he shouldn't text after 6 pm. I also let him know I was having family time over the weekend.

  
  I will be sending over the video footage i have regarding the damages being disputed, as well as any information regarding the tow. I only received an email address on where to send this info yesterday (11/20/23). The only thing else to be discussed is how to distribute any reimbursement. My bank uses Zelle and **** indicated they use Venmo. In my original submission I did say that a business check would also be a reasonable method. I also have concerns that if funds are deemed to be returned that there will be a delay. They were late in returning my original deposit back and I'll be honest and say I don't trust them to not do it again. I want an agreement that any funds will be returned by November 30.]
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 11/27/2023

  After further discussion and review. We have come to a payment resolution/ agreement with ********.  We will be sending out the agreed upon funds today via digital means.  Thank you 

  Customer Answer

  Date: 11/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have returned the funds as promised. I thank them for resolving this matter and hope that everyone involved learned something valuable in regards to customer service, consumer rights.
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:05/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PAM manages a property that I own in ****** **. Payment for rent collected is supposed to be deposited by the 15th of the following month. In April, I was watching my account for Marchs rent collected. PAM has deposited late in the past so I pay close attention. On May 1, I decided to file an inquiry. I received a text on May 2, that my message had been received and I would receive an update within 48 hours. On May 9, I contacted them for an update. As of May 10, I have not heard from them nor received my payment due me.

  

  Business Response

  Date: 05/19/2023

  *****-
  
  Overall we have performed exceptionally well, keeping your unit occupied and collecting 84 months of rent since December of 2016.  We feel this review does not reflect our service but a one time delayed payment.  We truly hope you will consider the removal of this post so we can continue the fantastic relationship we have shared over the past 6 years.
  
  Prior to you posting this comment, the last communication we received from you was on 11/2/22 via your portal.  We wish you would have reached out via portal or call in order to resolve your concerns prior to posting this.
  
  We initiate our clients transfers between the 10th-12th monthly which includes any available rental income cleared at that given time.
  
  Your residents April rent payment did not clear until 4/17. Thus, these funds were sent to you on 5/10 including available funds from their May rent payment.