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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The house was sold to the present owner and my $630 transferred.I moved and didn't get the security deposit. I have tried to call and left several messages but no response.Thank you *********************
Business response
01/25/2024
MPI Property Management LLC stopped managing the property 4-30-2023.The ****** Security deposit from **** N. 28th was being held by the owner of the property when we ended management. ************** did leave the property but left her son there. Since the property was not vacated the deposit is still being held. I have attached the city rental recording information if ************** wants to contact the owner.Customer response
01/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in contact with the owner and he said it's up to MPI to refund my deposit.My son told me the deposit was transferred to him, supposedly MPI made to attempt to contact me regarding this deposit but no one in the office ever contacted me.
[Please type your response here.]
Regards,
*********************Initial Complaint
04/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I hired MPI for their eviction service. The attorney didn't show up for court, so the case was dismissed.Business response
04/25/2023
Our attorney was in court. The clerk failed to call him. The attorney has reopened the case because of that failing to call him. I believe the complainant is satisfied with our response.Customer response
04/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business BureauI have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. New court dates have been scheduled, unfortunately one date is in June, the other in November, so it looks like it will be a long time until this will be fully resolved.
Regards,
*************************Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This property management company started managing the house I was renting at the end of June when the house was sold. I complained of rodents in the attic and electrical issue. They have come out but the issues are never fixed. There are holes in the roof and siding that squirrels get in, they are chewing and scratching all times of the day and night and it is so loud that even noise canceling headphones don't work and I am forced to pound on my ceiling to get them to stop (if that works). I now have a light in my kitchen that if I use it, it flickers and crackles and pops like a taser. That's so dangerous but the only option I have would be and emergency cut off of power in 30 degree weather. MPI cancels every request I have put in in the past month.Business response
12/28/2022
MPI Property Management does not own the property. MPI Property Management is an agent for the owner. We can only do what the owner authorizes us to do nothing more.
Here is the situation as I understand it. The squirrel holes were patched once. The squirrels chewed another area and got in a second time. The owner does not want to do additional repairs. The owner had us reach out to **** to put mouse poison in the attic for the squirrels. She would need to purchase the mouse poison at her own expense. **** declined to do that.
MPI Property Management will reimburse **** for the mouse poison at our expense up to 25.00. **** will need to provide us with a receipt. Hopefully if **** accepts, she can put the poison out and solve the problem.
Initial Complaint
08/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Haven't had hot water for 4 days. They keep sending maintenance people who say they are leaving to get a part and they never come back. We have gone through 3 people and still nothing is fixed. They gave money off the rent for the hassle but still nothing is fixed and it is the weekend, someone was supposed to come this morning and i havent heard anything. I have made countless calls and the communication only happens if I keep calling the office. I have reported this to the city, this is not the first time I've had to call the city to get someone to fix things. THIS IS UNACCEPTABLE. I NEED MY HOT WATER FIXED.Business response
08/29/2022
We apologize for the delayed repair. One of our technicians had injured his hand and was unable to complete the work. The repair was completed Saturday August 27th. In addition to your desired settlement, we have also given you a $100.00 rent credit.Initial Complaint
09/08/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
On 8/30/2021, I went to review a rental property located at ****************** in ********* **. I completed an application and paid $300 down on the property. *********************** assisted me with this transaction, provided me with a receipt, and an agreement document. ***** also informed that I will receive a call if I am approved or denied within 72 hours. After not receiving a call from **************, on 9/3/2021, I contacted them regarding my status and was told that my application was not in the system. Also after thoroughly reading through the agreement, it stated that I am to pay $750 on 9/1/2021 and another $750 on the 9/3/2021. ***** told me to disregard that information and to wait on a call from someone soon.On 9/7/2021, I contacted ************** several times with no success. I then contacted the ***************** regarding my Section 8 Voucher which expires on 10/1/2021. I informed them of the situation with MPI and asked for an extension to secure housing.Business response
09/09/2021
We are sorry to hear of the miscommunication and ***** not seeing your pending application at the time that you contacted her, as well not receiving your calls. Prior to receiving this complaint, we had already reached out to **************** to notify her that she is able to pick up a full refund of her $300 from our office. This check is waiting at our front desk for her.
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.