Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/28/24 $10,000.00 2018 ***** equinox This is was the first time I ever purchased a car for a birthday gift and I was so happy to purchase this car before my birthday I only had the car for 2 months and the car start making noise shaking and I didn't know what was wrong with it and I contact the dealership to see what was going on and they told me to contact the warranty and I did I was driving the car March 11 ***** I heard it loud noise from the car I immediately got off the highway and realized that I couldn't stop so I had to throw the car in neutral then to slow it down I'm glad I was not going that fast because I had to keep pumping the brakes because the car would not stop so I had it towed to a dealership and the dealership had the vehicle for a couple of days and they called me that Monday morning and told me that the vacuum pump went out and the timing chain had also slipped what causes the car to not stop at all so I contact the warranty the warranty told me this do not cover which I don't understand why I'm paying all this money for a warranty and they don't cover this part for this vehicle I only have the vehicle for 2 months there's no reason why this vehicle should be going out like this when I could have hurt myself and hurt others so I feel like this company didn't do a full diagnostic on this vehicle because if they did they would have saw what this issue was I've been contacting the dealership for a whole week and the warranty no one sees to want to reach out to me regarding about this situation now that they have the $10,000 that my bank have gave to them I don't feel that it's fair that I should have to pay $3,500 for something that the dealership have looked at before they sold this vehicle to me I don't understand how this pump went out while I was driving and they didn't check what was wrong with the car then I am having electrical issues the car lights blink off and on the lights don't come on inside the car The ashtray lights doesn't wo

  Business Response

  Date: 04/29/2025

  Good Morning, 
  We properly inspected the vehicle prior to sale, and everything was shown as working fine. After having owned and driven the vehicle for two months, your vehicle did have the issue with the vacuum pump and timing chain. We wanted to help you out in your situation, which is why we covered $2,900 of the $3,500 repair bill on the vehicle that was brought to another facility. 
  If you have any additional questions or concerns, please reach out to our General Manager ****** Holiday at ************.
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Dodge Ram **** to the dealership in March of 2023 because I was having issues with overheating. I was told that it was a sensor and that it would cost me $1,300.00. I was told I had to leave my vehicle there a few days because the part had to be ordered. I was told that it wouldn't take so long but it is now 7 months and they still have my car. and my money! I gone in a few times, called also and each time was told the part is on back order. I go in and I'm told its the manufactures fault not there's. I have been given the runaround and excuse after excuse.

  Business Response

  Date: 08/08/2023

  The truck is still here because of backordered part... the work was done on 1 concern but we can't finish without the part ( nox sensor's ) our latest update from Stellantis is September for the part... please be advised that the truck shouldn't be driven more than 45 miles because it will not restart... please advise us on how to proceed

   

  *** Enters

  General Manager 

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two vehicles a week apart the first one was a 2019 Jeep renegade then a week later I bought a 2020 Jeep compass. It was apparent that they both needed service work a few days after purchasing. The 2020 jeep compass is the car that continuously shut off while I was driving 4 days after purchasing. 2.5k was put down for reliable cars and I was not sold that whatsoever. So fast forward to 2weeks of the car being in the service department I asked the manager if he would be able to prorate my car note considering I only had 4 days to enjoy the vehicle I actually wanted & being inconvenienced throughout the entire situation with a car I was not comfortable with. 2nd car I purchased I also requested service work for. They kept it for 24hrs and then I was told absolutely nothing was wrong with the car. I took the car to a different location still skeptical about the way it was driving and was told the battery is dying which could be the result of the issues I was having. Neither of the cars have been in my possession for more than a month and both needed necessary service work right away. The dealership did not have my best interest and I have reason to believe theyre not selling reliable vehicles on their lot basically ripping off people off.

  Business Response

  Date: 06/07/2023

  We have already bought back the 2020 Compass because we had a backordered part on order. ******** did not wish to wait so we returned all money and purchased the car back. We also provided a no charge loaner to Monicqwa the entire time we had the car. We pride ourselves on our customer service and making sure our guests are well taken care of.

   

  *** Enters

  General Manager

  Griffin's Hub