Customer ReviewsforGriffin's Hub Chrysler Jeep Dodge Ram

I checked in to my 7am appt so my van could be looked at for repairs. At 3pm I hadn’t heard anything from them so I called for an update, at that time I was told that they hadn’t even look at my van .The reason was …that the mechanic was behind in doing repairs. Okay I understand that things happen but what I Don’t understand was the lack of consideration that wasn’t given to me. There wasn’t a courtesy call place to inform me of what was going on with my van even though I was told that someone was assigned to update me. So after them having my van for 8 hrs I asked “ well could he at least replace the lightbulb on my van ” I was told he was working on another car. What is the use in making an appointment with them ? And after 8 hrs nothing get done ,not even having a lightbulb replaced. I wasn’t able to have my other main concern addressed . I was forced to give a 1 star which is truly overrated!

Hello ********, Thank you for taking your time to share your feedback with our team. We sincerely apologize that we missed the **** on providing you with great customer service and clear communication. We will use your experience as a coaching tool for our entire team and greatly appreciate the time you took to speak with our service manager. We are glad you will give our team a second chance to improve the first impression and if you have any additional insight you would like to share, we would be happy to learn more. Our team is available at ************************************ or **************************************** Thanks ********!

Brought my truck in for a check engine light, they claimed it was fixed. The cost was $510. As soon as I started the truck the check engine light was still on. There should be a zero star rating. I was ripped off, and I can't do anything about it.

Hello ****,Thank you for taking your time to share about your recent experience with our team. We are disappointed to hear that you are not satisfied with your visit. We strive every day to deliver an outstanding experience to our customers. To learn more about how our team could have delivered a better experience, we drove deeper into your visit. We learned after our team diagnosed your 2016 Ram **** that you took it to your trusted mechanic to complete the needed repairs. We learned after your mechanic's repairs you returned to our team. We offered you a complementary diagnosis to further understand any needed repairs, but you had declined. If you have any additional questions or concerns, please do not hesitate to contact us at **************************************** Thanks ****!

There was no offer of a complimentary diag. I brought the truck in before for the check engine light, and a bolt was rusted/broken off on the exhaust. The dealer mechanic said because of the exhaust leak, that was causing the check engine light, The dealer wanted $450 to remove the bolt. I had a different mechanic remove for much less than half the cost. this did not fix the light. I brought the truck back, and they replaced the exhaust gasket ($510), and the light was still on. A word of warning to everyone, do NOT pay until you confirm the problem is fixed.

I took my 2018 Grand Cherokee with a busted radio and a constantly draining battery to Griffin’s Hub in early September. The initial on-board notice was “Error 20”. After 3+ frustrating months, 4 visits (some of 11 days) and $503, they told me they would no longer work on my car. They told JEEP/Chrysler Customer Service that the car was “repaired and returned to the customer”. That was a lie. The car had the identical problems I had when I brought it in. In mid December I took my car to John Amato JEEP. After a diagnostic they replaced the radio, fixed my car with a two hour visit and, as the problem (Error 20) was caused by JEEP in the first place, I was not charged anything, 0$! I would like Griffin’s Hub to return my $503 and additional compensation for my wasted time and frustrations.

Griffin's *********** advised customer a radio replacement was needed first visit, He was charged for diagnosis and a battery which vehicle needed. Customer refused to accept that the radio was cause of battery drainage, which at that point Griffin's *********** department spent several hours looking and trying to further diagnose vehicle at no extra cost to customer. After some visits, customer was advised that we would not look into the battery drainage until he agreed to replace radio at his cost due to vehicle being out of warranty. Customer refused our advise and strongly suggested that he did not want to replace radio because he thought that drainage was coming from other sources. At this point customer started having attitude, and we suggested customer take vehicle elsewhere based on his actions. Even after Chrysler agreed to goodwill his radio at no cost.

The first two sentences are close to accurate. After that, the explanation wanders from the truth, sometimes by a large margin. I most definitely did NOT refuse to accept that the radio was the cause of the battery drain. I believed at that time that the radio was indeed the cause of the drain. In fact, I went with the service rep ******* Wild) to the parts window where I believe he ordered a new radio for me. I was told the cost would be, initially, in excess of $1,000 with a $130 installation charge. I remarked that I thought that was very high considering the problem with the radio was caused by JEEP and their computer update that failed. I reminded them that the dash display stated that the problem was caused by Error 20 which was initiated by them. I was told the car was no longer under warranty. The service rep explained to the parts mgr that the radio was a replacement or something and the parts mgr then recalculated and said the cost would be $830 (+ $130 to install it). Grudgingly I agreed. I was told it would take 4-6 weeks for Griffins to receive the radio and they would call me when it arrived. For the time being, they would completely disconnect the radio. I believed that with the radio unplugged, the drain would no longer occur. I could drive the car in the interim. I paid $503.16 for the auxiliary battery and the diagnostic. I believe the radio had been ordered and that I would pay for it when it was in hand. I took the car home and set a reminder in my calendar for 5 weeks out. Within a week I discovered that when the car sat idle for +/- 3 days, the battery would go dead. I tried to contact ****** Wild. I left numerous text messages over numerous days. Nobody responded. I finally contacted Griffins Service Manager, ********************* and was told Wild no longer worked there. Apparently no one monitors their text messaging service. I finally brought the car back in after booking it up to a charger. Nobody could explain how the totally disconnected radio could drain the battery. They said they would look again. After some time they told me that the primary battery was dead and that, in fact, was the cause of the power drain. (That was when I found out that cars now have 2 batteries). I explained that the primary battery had been recently installed and was just 2 weeks old. Griffins insisted it was dead and would not take a charge. As it was a NAPA battery I was able to arrange for a replacement battery. Once again I took the car and continued my wait. And again I found that after the car sat for 2-3 days it would not start again. I took the car back in to Griffins. I had by now contacted **************** at **********************/JEEP (Stellantis) ****************. Eventually I acquired two ** ***** ************************* case #********, and ********************** case # ********. I made numerous attempts to put these two in touch with Griffins service mgr, *********************. ***** told me they could do nothing because he had the car and they do not. Anyway, ***** said he would look again for what was causing the drain. He hinted it could be interior dash lights but he didnt know for certain. They kept my car 11 days. I had great difficulty getting a return call. At one point I left a text for ***** on 5 days in a row without a call-back. When I could get through to someone they kept telling me they couldnt get the car to duplicate the problem. I was becoming more and more frustrated. I spoke with *** Enters, General Mgr. I asked if he could take the car off my hands at a fair price. He put me in touch with his used car manager. I was offered $25,000. I felt that was $10,000 less than the value of the car and not a fair offer. Finally, I was told by ****** that I had three options. Agree to pay several thousand dollars up front and they would continue searching for the drain, I could trade the car in at the reduced amount, or I could come get it and take it elsewhere. I chose to commit the money and would authorize $2,000. He told me it was $2,500. I said I would do that but I was very concerned as to what this would ultimately cost and was thinking about bringing in BBB or some customer protection. That upset him. I was told that if that is what my attitude was that I now only had ONE option: come get the car and take it elsewhere. I asked for a complete printout of everything they tried and failed so the next dealer would have that history. I was told it would be available. When I came to pick up the car the printout was not complete. I tried contacting ****** but was told he had left for the day. ***** also told me that (now after 3+ months) they just didnt like my attitude. It appears to me that any BBB investigator has two stories to consider. They are widely divergent. Throughout this 3 month ordeal I maintained contact with the manufacturers ** ***** ****** and *****. To help clarify matters, I would encourage contact with these two women, perhaps ask for a copy of their case notes and determine if Griffins Hub version or if I my version is more accurate. But remember, the ** Rep from Chrysler/JEEP stated to me it was Griffins Hub who said at the end that the car was repaired and returned to the customer. That is a long, long way from the truth. To make a long story short: I took the car to ******************* Chrysler/JEEP. After their diagnosis was shared with *****, it took 2 hours (not 3 months), to fix the problem and the cost to me was $0! Why couldnt Griffins do something similar? I would like Griffins to apologize as well as return my $503.16.