Business ProfileforBriggs & Stratton

I purchased a ****** (Briggs and Stratton) mower in July 2023. The mower is having mechanical issues and not functioning properly in spring 2024. I believe the problem is still covered under the 2 year warranty. On 4/13/24, I called the support desk, no answer, so I requested a callback. On 4/14/24, I called the support desk again, no answer, so I left a message and requested a callback. On 4/15/24, I called the support desk and finally got an answer, spoke to a rep, left my contact information and began the warranty process. I was told Id be contacted within 2 days. After not hearing anything for a few days, I called the support desk on 4/18/24. Spoke to an individual who told me my inquiry was under review and I could expect contact in a few days. I believe her name was ****. She seemed annoyed, possibly sick, and irritated. I asked the rep to explain the process of warranty service to me because Id never been through the process before. I wanted to know how long my mower may be unusable, because it has now been over a week and there was still not even a decision or communication with me on whether or not it would even be covered. The rep hung up on me without answering my question. I then called back several times and no rep would answer the phone. Very poor customer service and what appears to be purposeful avoidance of warranty service.