Complaints

This profile includes complaints for TRS Recovery Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TRS Recovery Services, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  TRS Recovery Services, Inc. (TRS)

  PO Box 4812 Houston, TX 77210-4812

• 

  TRS Recovery Services, Inc.

  1600 Terrell Mill Rd Marietta, GA 30067-8302

• 

  TRS Recovery Services, Inc.

  PO Box 600022 City of Industry, CA 91716-0022

• 

  TRS Recovery Services, Inc

  PO Box 60022 City of Industry, CA 91716

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/2025 I received a letter dated 1/15/2025 from TRS recovery services demanding payment on behalf of ********* Services, LLC. The letter was addressed to my name and street address, but the ************ were ******, **. I live in *******, **. The debt they were trying to recover occurred at a Family Dollar store #*****, which apparently is in ******, **. I have never been to *********, much less to the Family Dollar store there. In April 2024 I was alerted that my private information was accessed in a data breach with ***** and since then, I have received several notifications about my information being found on the dark web. I'm assuming that a poorly transcribed copy of my info got into the hands of someone in ********* who then ran up a bill at the store. This is not my debt. The mangled address clearly indicates fraud. If this company didn't do their due diligence and was defrauded by a customer, that is not my responsibility.

  Business Response

  Date: 02/25/2025

  February 25, 2025
  ******* ********
  *********************
  ***********************
  RE: BBB Complaint No. 22948330
  Original Creditor: Family Dollar *****
  Current Creditor: TeleCheck Services, LLC
  Reference number: 36-242623625107
  Dear Ms. *********************************** (TRS) has received your BBB complaint in which you state the above-referenced item is a result of
  fraud. Please allow *** to apologize for any inconvenience or confusion you have experienced as a result of this issue.
  Based on the information you provided to us, we have updated this item to forgery in our systems to note that you are not
  responsible for this item. We have also reported this information to our affiliate, ********* Services, LLC (*********), a
  specialty reporting agency, and they have updated their system also. As we have closed this item, we will cease further contact
  regarding this matter at this time. Below is a summary of the item as it now appears in TRS' system:
  Transaction # Date Amount Original Creditor Current Creditor Fee Status
  36-242623625107 09/12/2024 $368.68 Family Dollar ***** TeleCheck Services, LLC $32.48 Modified
  Furthermore, as a part of our investigation, we contacted the merchant, Family Dollar, to receive validation of the item. We
  have provided the enclosed signed itemized receipt as a courtesy.
  If you have any further questions or concerns, please feel free to reach out to me directly at ************** or our *********************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the
  accuracy of its records.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.
  Sincerely,
  Lenorra *******
  Collections Team Lead
  TRS Recovery Services, Inc
  Enclosure,

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

   

  Ms. *******, 

  Thank you for resolving this matter. I sincerely hope practices to improve *************'s screening and authorization processes have been implemented to prevent such occurrences in future.
  

  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were victims of theft from our mailbox. An order of checks from *************** were stolen. The criminals passed one check at ******* in *********** AL for $33.31, which ******* accepted without asking for ID. Later that day they attempted to offer a much larger check. ******* did ask for **, and also contacted us from the info on our check that had been forged. We immediately contacted the **************************** and *********************. The bank invalidated all checks that had been issued and stolen. This recovery company is harassing us about trying to collect the amount of the check that the criminals (who have been apprehended) passed. The bank realizes that this is not our liability. The person who needs to resolve this is the criminal who committed the crime. We have given all of this information multiple times to TRS. We have sent copies of the police report. There is literally nothing else that we can do, other than report them to the ************************, which we have done. We want them to discontinue contacting us. We also want assurances that they are not making any adverse reports to our credit rating, which is 850.

  Business Response

  Date: 02/25/2025

  February 24, 2025
  ******* ******
  ***************************
  *************************
  RE: BBB Complaint No. 22945807
  Original Creditor: ******* No. 3386
  Current Creditor: TeleCheck Services, LLC
  Reference Number: 37-243243725104
  Dear Mrs. ********************************* (TRS) has received your complaint disputing the above-referenced item which you believe is the result
  of fraud. While TRS certainly understand and apologize for any frustration in our attempt to collect the above-referenced item,
  our communication to you was not meant as harassment, but rather the result of an item which the merchant, *******,
  assigned to us for collection after they notified us the payment returned from the bank.
  On February 12, 2025, we sent our correspondence regarding the resolution of your dispute (see attached). This item has been
  updated to forgery based on the information you provided back to us. You have no further responsibility for this item. We have
  also reported this information to our affiliate, TeleCheck Services, LLC (*********), a specialty reporting agency and they
  have updated their system also. As we have closed this item, we will cease further contact regarding this matter at this time.
  Please note *** does not report debt items to the three major credit bureaus, specifically Equifax, **********, and Experian;
  therefore, this item should not have any effect on your credit score with those agencies.
  Finally, *** has received your cease-and-desist regarding the reference number mentioned above. The status of the account
  has been updated accordingly as referenced in our previous correspondence.
  If you have any further questions or concerns, please feel free to reach out to me directly at ************** or our *********************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the
  accuracy of its records.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.
  Sincerely,
  Lenorra *******
  Collections Team Lead
  TRS Recovery Services, Inc
  Enclosure,

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had numerous transactions from Amazon 'TRS recovery services' all charged to one of my debit cards (that is fully funded strictly by cash advances, I might add.) Each charge since January 2025 has been $6.40. I have had 8 charges since January 13, 2025 placed on my Empower Advance debit card. I ordered a new debit card, closed my old Empower account and am STILL being charged, on my NEW card that I did not give the card numbers to ****** or any authorization from me to keep doing this - and my card is not associated with my Amazon account, and never has been. However, this alone is not my main concern. I have been a victim of serious fraud (over $10k in student loans!) and identity theft due to the ************ breach in 2019, compromising my SSN etc. I have contacted ****** customer service department, chatted with THREE different 'people' throughout the 10 minutes I was connected - got told by 1/3 of the **** that my Amazon account was indeed hacked, and they couldn't look any information up because my card was not linked to my Amazon account. The last person I talked to from ****** told me to add my debit card to my Amazon account so she/he could 'look up my transactions' that way, after already confirming with the first ******** the last 4 # of said compromised debit card... Why would someone from ****** need my debit card information if my Amazon account was never linked with this specific card, and how can ****** continue to charge me $6.40 after telling me that the charges are NOT from ******, and there is no paper trail suggesting otherwise. The customer service **** were also all very rude to me before I even explained the problem. I was told by one of the **** that I needed to give her/him my entire card number and my address to confirm the transactions... I did not do this because thankfully I am an intellectual woman but I am dumbfounded, and left with next to nothing financially because of this whole ordeal.

  Business Response

  Date: 02/19/2025

  February 19, 2025 ****** ****** IA, ***** ********************** RE: BBB Complaint# ******** Original Creditor: Amazon Marketplace Pmts Current Creditor: Amazon Marketplace Pmts Reference Number: 44-250144426502 This is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION **************** TRS Recovery Services, Inc. (TRS) has received your BBB complaint in regards to the above-referenced item. *** certainly understands and apologizes for any frustration in our attempt to collect the above-referenced item that ****** assigned to us for collection after they notified us the payment returned from the bank. After review of your dispute, a brief explanation of this item and our validation of this item is warranted. For background, when a consumer sets their account with ****** it can be tied to a checking account1 as a form of payment. Transactions are electronically processed like a check even though no check is actually involved. When the checking account is selected as a form of payment it is applied to the transaction, which can directly be with ****** or with one of its associated vendors. We contacted ****** to verify the transaction and the shipment of the product. ****** confirmed the order and shipping information. We have enclosed a copy of the receipt and shipment details provided by ****** for your review and as validation of this item; please review it carefully. Please call ****** if you have concerns or further questions at ************. Again, as this was not a traditional check which was used but rather processed as an electronic check. These documents reflect the purchase and sale of the item. Accordingly, our records indicate the following active item in our system: Trans. # Date Amount Original Creditor Current Creditor Rcvd by TRS Fee Total Due 44-250144426502 01/10/2025 $6.41 Amazon Marketplace Pmts Amazon Marketplace Pmts 01/14/2025 $25.00 $31.41 We understand that you believe this item may be the product of identity theft. If after reviewing this information you do not believe this is your transaction or debt, we ask that you notify us, providing what information you have which substantiates your claim of forgery, counterfeiting, or identity theft. Documentation that best substantiates your claim may include: 1 Transactions were processed on a ********* checking account (routing #********** ending in ****4776. (1) a TRS Forgery/Identity Theft Declaration (form enclosed)2 listing all disputed items; (2) a copy of a filed police report listing all disputed items; (3) a completed FTC Identity Theft Report Affidavit available at ***********; or (4) a completed bank affidavit or declaration. Be assured that information you provide is legally protected from unauthorized disclosure. You may fax this information to **************. We also ask that you provide a phone number where you may be reached during business hours if we have questions. If you have any questions or would like to discuss this matter directly with me, please call me at ************** you can also reach our ****************** at ************** or our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. However, if after review of the validation and information in this letter you determine that this debt is valid and you would like to make a payment, you may call ****************************** at ************** or you can mail a cashiers check or money order to the following address: TRS Recovery Services, Inc. *********************************** Please include the reference number on the payment to ensure posting accuracy. *** will assume you agree with the information in this letter, including the validation, unless you contact us to provide additional information for our review. PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS. Sincerely, ****** ******** Senior Processing Specialist TRS Recovery Services 

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 7 letters from TRS Recovery Services saying I owe ******* ******, 9.73, ***** (with ***** fee = *****), *****, 2.14 (with a ***** fee = *****), .02 cents (with ***** fee = *****), 2.15 (with ***** fee = *****). ******* has told me they did NOT send me to collection and would NOT deliver any order that wasn't paid for. I get my groceries through delivery. This is bull c*** Please help.

  Business Response

  Date: 02/10/2025

  February 10, 2025 **** **** 7668 S **************************** RE: BBB Complaint# ******** Original Creditor: ******* Current Creditor: TeleCheck Services LLC Reference Numbers: 44-250174426319, 44-250174426380, 44-250174426391, 44-250174426392, 44-250174426397, 44-250174426406, and 44-250174426381 This is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION ************** TRS Recovery Services (TRS) received your BBB complaint in regards to the above-referenced items. *** regrets any inconvenience or confusion you have experienced in our attempt to recover these items. For background, our affiliate *********************************** (*********) is a specialty reporting agency and check warranty company that works with merchants that wish to accept payment by check, Pay by Bank, or electronic check. Once a check transaction is accepted by ********* at the point of sale, it warrants the item for non-payment. This means if a transaction (check or electronic debit/check) returns from the bank unpaid, ********* will pay the merchant for the item as part of its warranty, take ownership of the item, and assign it to TRS for collection. That is what happened here. *** records reflect these items returned from the bank unpaid because of a hold on funds in the account ( a ******************** checking account ending in ****9870). Once the items returned unpaid, TeleCheck Services LLC paid ******* for the items as part of its warranty, took ownership of the items, and then assigned them to *** for collection. Please find enclosed with this letter a copy of the transaction details we received from ******* as part of our investigation and as validation for the above-referenced items. A summary of the active item in our database is provided below: Transaction # Date Amou nt Original Creditor Current Creditor Received by TRS Fee Total Due 44-250174426319 1/14/2025 $2.15 ******* TeleCheck Services LLC 01/17/2025 $30.00 $32.15 44-250174426380 1/15/2025 $0.02 ******* TeleCheck Services LLC 01/17/2025 $30.00 $30.02 44-250174426391 1/15/2025 $2.14 ******* TeleCheck Services LLC 01/17/2025 $30.00 $32.14 44-250174426392 1/15/2025 $23.06 ******* TeleCheck Services LLC 01/17/2025 $0.00 $23.06 44-250174426397 1/15/2025 $9.73 ******* TeleCheck Services LLC 01/17/2025 $0.00 $9.73 Transaction # Date Amou nt Original Creditor Current Creditor Received by TRS Fee Total Due 44-250174426406 1/15/2025 $42.90 ******* TeleCheck Services LLC 01/17/2025 $30.00 $72.90 44-250174426381 1/15/2025 $263.78 ******* TeleCheck Services LLC 01/17/2025 $0.00 $263.78 If you believe there has been an error and your transactions cleared your bank, we can clear this up using your bank statement. If you think this is the case, please provide a copy of your bank statement, with the running balance, from three business days before the transactions cleared on January 14, 2025, and three business days after they cleared on January 17, 2025. The transaction in question and the running balance must be visible. You can provide the information online by visiting our website at ******************************, you can also fax this information to ************** or mail to: TRS Recovery Services, Inc., P.O. *****************************. However, if after review of the validations you determine that these debts are valid and you would like to make a payment, you may call ****************************** at ************** or you can mail a cashiers check or money order to the following address: TRS Recovery Services, Inc. PO BOX **************************** TRS will assume you agree with the information in this letter and do not dispute the validations we have provided unless you contact us to provide additional information for our review. Please note *** does report to its affiliate ********* Services, LLC, a specialty reporting agency, and these items may affect future check transactions at any ********* subscribing merchant or financial institution until they have been resolved. If I can answer any other questions about this matter, please feel free to call me directly at ************** or contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting *** in maintaining the accuracy of its records. PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS. Sincerely, ****** ******** Senior Processing Specialist TRS Recovery Services, ***

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been awarded Social Security Temporary checks and had been using a local bank to write checks for medical issues related either to my well being or for my social security hearing information for several months in the year of 2024. I had depleted my funds considerable but felt that I had at least four hundred dollars left when I purchased a laptop 15 inch computer from the ************************* on December 4 2024. The night before my previous ******************************************************************************************* a mode and this is why I rushed out to buy one thinking and without visiting the bank to find out how much I had walked in a wrote a check. I found out later that I actually had $286.00 remaining but thought that it was four hundred. I wrote the check and then found that it was not cleared. I went through the stages with ******* in obtaining information on this check and FINALLY I was given a telecheck company named TRS RECOVERY SERVICES LOCATED AT ************************************************************. I contacted this page and saw my name had been entered and then called the company the next business day explaining that monies would be placed into my checking account for them to take on February 1 2025. I obtained benefits from the ****************************** a few days ago and then decided to load money onto a debit card for this company to take their payment of $360.00 in which I was told that $50.00 would be needed for a service fee and this is why the representative over the phone while speaking to him a couple of weeks ago could not take the ****** that was there. He needed a additional fifty dollars and I was not able to apply this fifty dollars until the first of February 2025. He agreed that their company would give my account a ***** period of wait until February 2025. I went onto this account page yesterday January 24, 2025 attempting to make a payment finding a froze page with sent to DISTRIC ATTOURNEY

  Business Response

  Date: 02/06/2025

  February 5, 2025 ******* ****** *********************************************************************************************************************************** RE: BBB Complaint No. ******** Original Creditor: Wal-Mart No. 4697 Current Creditor: TeleCheck Services, LLC Reference Number: 37-243423725024 **************** TRS Recovery Services, Inc. (TRS) received your BBB complaint regarding the above-referenced item. Please allow *** to apologize for any inconvenience or confusion you have experienced as a result of this issue. Based on the information1 provided to us, by both you and the merchant, the status of this account has been closed in all of ************ In addition, this information was provided to *** affiliate ********* Services, LLC (*********), a consumer reporting agency, and the status of the debt was also updated in TeleChecks negative database. Accordingly, you no longer have any responsibility for this item and will receive no further communication regarding this matter. Below is a summary of the item as it now appears in our system: TRS log # Check # $ *** $ Fee *** Original Creditor Current Creditor Status 37-243423725024 869 ****** 0.00 Wal-Mart No. 4697 TeleCheck Services, LLC Closed If you have any other questions or concerns regarding this, please feel free to reach out to me directly at ************** or our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS. Sincerely, Lenorra ******* Collections Team Lead TRS Recovery Services, Inc.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted the collection agency as this is what ****** emailed me to do however when I called the ***resentative didn't provide me with any clarity. Yet advised not to pay and let them rerun the payment. When I asked when that would be they said they don't know. I asked there is no time frame whenever? They said they don't know. I asked if I made a payment would that cancel then rerunning they said no and I would have to call my bank to cancel the payment. My bank will not allow this as they show as it is a authorized payment. I asked for the *** to speak with a manager. They said they didn't have one. I questioned them not having one they then said they have no one available. I advise I'd hold they said no and I can file an inquiry for a call back online. I asked again for a manager they said they will email someone to call me back. I asked how long and they were not sure I asked again then they said end of day. I said that would be fine. Manger called me back in a reasonable time frame however still had no additional info on process and said they would give me a phone # for me to call and ask about payments to see how payments are done. I advised why would I need to do this as they should know this basic information. He then said he would warm transfer but could until Tuesday because they are not there. I advised my ****** account is blocked and that they are the train and if they can't help me how is this fair for the consumer? They said whenever they take them money it's an additional 10 days to post to show that it was paid. This is not fair to my credit. The invoice isn't even more then 30 days ago to go to collection and I'm still to pay as long as they don't withdrawing twice or then let me know when they will try to run again (Ex 3-5 business days) so I can be sure I have the money.

  Business Response

  Date: 02/07/2025

  February 7, 2025 ******* Rios ********* ****************************************************** RE: BBB Complaint # ******** Original Creditor: Amazon Marketplace Pmts Current Creditor: Amazon Marketplace Pmts Reference Number: 44-250084427839 This is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION ************* *********, TRS Recovery Services, Inc. (TRS) received your BBB complaint. Please allow *** to apologize for any inconvenience or confusion you have experienced as a result of this issue. As you may be aware, *** works with ****** to collect unpaid items. When an ****** item remains unpaid with an unresolved item, i.e., a returned payment, ****** may block a consumers account until the item is reported as resolved; until that time ****** may leave the account blocked. If a consumer resolves an item with TRS, TRS notifies ****** of its resolution. From that point it is up to ****** to adjust its own records and remove any block ****** may have applied to a consumer account; *** has no control beyond our notification to ******. Accordingly, our records indicate the following active debt: Trans. # Date Amount Original Creditor Current Creditor Rcvd by TRS Fee Total Due 44-250084427839 01/03/2025 $54.20 Amazon Marketplace Pmts Amazon Marketplace Pmts 01/08/2025 $25.00 $79.20 Turning to your complaint, after review of the call that you had with the TRS agents in your efforts to make a payment on January 17, 2025, I would like to apologize for the information you were given. If you would like to make a payment, you may indeed call *** ************************** at ************** or you can mail a cashiers check or money order to the following address: TRS Recovery Services, Inc. *********************************** Please include the reference number on the payment to ensure posting accuracy. Once your payment has been updated as paid in TRS system, ****** has advised TRS of an online process that you may need to do on online to resolve and remove any block on your checking account at the following link: ******************************************************. If you are still unable to use your Amazon account or have further questions for ******, please contact ****** directly at **************** and ask for the **** team for more information. Finally, please note *** does not report to any of the major credit reporting agencies, specifically Experian, **********, or Equifax; therefore this matter should not have any negative effect on your credit rating with those agencies. *** does however report to its affiliate ********* Services, LLC, a specialty reporting agency. Therefore, this item may affect future check transactions at any ********* subscribing merchant until it has been resolved. If I can answer any other questions regarding this or any other items, please feel free to reach out to me directly at *************** or our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Sincerely, ****** ******** Senior Processing Specialist TRS Recovery Services, Inc.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made purchases last month on ******, received the items with no issues. Then I received an email stating that my account was on hold for nonpayment and that I needed to contact *** to correct it. Then eventually I received an email stating that the balance was paid and it was an error on their end. Finally received weeks later that my account was reinstated. Then today I received 9 $25 return fee charges. 9 of them! I called ******, they claimed they didnt have it on their end that it was TRS doing it, and then called TRS and they claimed it was Telecheck and that they cannot waive fees. This is illegal and I need my money returned back immediately! It was a mistake by ****** to start with, and not to mention I am going through cancer and evacuated from my home due to the wildfires right now, and cannot afford to be charged fees for something that is not my mistake! How are they allow to get away with this?!

  Business Response

  Date: 02/13/2025

  February 12, 2025
  ****** *******
  ***************************
  Apt 4
  *************************************
  RE: BBB Complaint No. 22824730
  Original Creditor: Amazon Marketplace Pmts, ********** Services ***.
  Current Creditor: Amazon Marketplace Pmts, ********** Services ***.
  Reference Numbers: 44-250024427068, 44-243624429307, 44-243634425614, 44-250024426044, 44-243624428464
  44-243624428468, 44-243634425830, 44-243634425831, 44-243634425834
  Dear Ms. ********************************** (TRS) has received your complaint requesting to waive the statutory return check service
  fees associated with the above-referenced items1
  assigned to us for collection. Please allow TRS to apologize for any difficulty
  you have encountered in resolving this matter.
  We understand that you did reach out to ****** and can see how their response could have been confusing. While we were
  not involved in your communication with them, it is our experience that ****** customer service representatives sometimes
  do not differentiate between amounts owed directly to ****** and those owed to third-party vendors. Therefore, they may
  answer questions like yours only with reference to whether there is an outstanding debt to ****** itself as opposed to vendors
  selling on ******* website. Please note that ******* website expressly references TRS:
  ************************************************************************************
  As a result of our investigation, *** has been able to confirm a payment for each item has been processed. As a courtesy, we
  waived the remaining eight $25.00 statutory return check fees. These items are now coded as Paid in Full in our database and
  closed in all ************ Effectively, you have no further responsibility for these items. In addition, this information was
  provided to *** affiliate ********* Services, LLC (*********), a consumer reporting agency, and the status of the items
  were updated in TeleChecks negative database. Below is a summary of the items as they now appear in TRS' system:
  1 For background, each of these items originally returned unpaid on a ***** Fargo checking account ending in ***9419 for
  insufficient funds; after the items returned from the bank, they were assigned to TRS for collection with a $25.00 statutory
  return check fee applied to each item.
  Transaction # Date Amount Original Creditor Current Creditor Fee Status
  44-250024427068 12/27/2024 $15.81 Amazon Marketplace
  Pmts
  Amazon Marketplace
  Pmts $25.00 Paid
  44-243624429307 12/23/2024 $23.65 ********** Services
  ***.
  ********** Services<******. $0.00 Paid
  44-243634425614 12/23/2024 $25.52 ********** Services
  ***.
  ********** Services<******* $0.00 Paid
  44-250024426044 12/26/2024 $62.47 Amazon Marketplace
  Pmts
  Amazon Marketplace
  Pmts $0.00 Paid
  44-243624428464 12/22/2024 $28.46 Amazon Marketplace
  Pmts
  Amazon Marketplace
  Pmts $0.00 Paid
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  606050
  IN ALL FUTURE CORRESPONDENCE
  
  
  We believe this response resolves your concerns. However, if you have any further questions or concerns, please feel free to
  reach out to me directly at ************** or our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00
  p.m. ET.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.
  Sincerely,
  Lenorra *******
  Collections Team Lead
  TRS Recovery Services, ***

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Such a fake account. Its really hard on a lot of people

  Business Response

  Date: 01/23/2025

  Ms. *******,

  Thank you for reaching out for assistance, however, your complaint does not provide any specific details. Please provide more information and as much detail as possible on the complaint, issue and why or for what you feel a refund is owed. If you have received any letter/communication from *** it would helpful if you could attach those to the complaint.

  Thank You, Fiserv

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28 I placed an order with ******. There was a payment issue, which I was not made aware of, and the order was still delivered. Rather than attempting to contact me, re-attempting the payment, or allowing me any chance to correct the issue, I received an email on 12/7 that my account was placed on hold and I was being turned over to TRS for them to collect the payment and that my account would not be reinstated until *** informed ****** that payment had been made. The payment did not attempt to process until 12/13 and it posted to my account on that day. I called TRS at that time to ask about my account being reinstated. They told me that it would take up to 2 weeks for them to confirm my payment and AFTER that, would also be charging me a fee for the payment- Then they would contact ******. Then, I got an ****** app notification that my Prime payment needed updating so I did- immediately after which I get emails from ****** that my order was canceled & that my Prime membership was cancelled. I called into cust serv and was unable to speak to a **** I later got an email that this happened because of the hold on my account. So why did I receive the notification via the app? Ive also gotten an email from ****** telling me that the billing situation needs to be remedied within the next 3 days- the payment posted almost a week ago. The billing issue IS remedied, but neither *** nor ****** has been helpful in getting my account back. I have a Prime Video account, a Business account, an affiliate account, an Alexa, and two Blink security cameras all linked to this account. The account needs reinstating immediately, given my debt has been cleared for nearly a week. This is also incredibly predatory behavior on the past of both Amazon and TRS. Immediately referring customers to *** rather than giving them a chance to rectify payment issues, and then charging an additional fee for account reinstatement, is shady at best.

  Business Response

  Date: 01/02/2025

  anuary 2, ********************************************************************************************************************* RE: BBB Complaint # ******** Original Creditor: Amazon Marketplace Pmts Current Creditor: Amazon Marketplace Pmts Reference Numbers: 44-243414425195 **************** TRS Recovery Services, Inc. (TRS) received your BBB complaint regarding the above-referenced item and the issues youve been experiencing with using your Amazon account. Please allow *** to apologize for any inconvenience or confusion you have experienced as a result of this issue. As you may be aware, **** works for ****** to collect unpaid items. When there are unpaid items, ****** may block a consumers account until the item is resolved. As a result of our investigation, *** has been able to confirm a payment of $208.69 was processed December 20, 2024, for the above item and has been coded as Paid in Full in our database and closed in all ************ Additionally, as a courtesy, we waived the $25.00 statutory return check fee. You have no further responsibility for this item. With respect to the rest of your complaint, please understand that *** role here is limited to reporting the status of your payment which we have already done, as noted above. TRS is not able to restore or resolve questions about your different Amazon accounts. If you are still unable to use your ****** account or have further concerns with ******, please contact ****** directly. ****** has previously provided us this number, ****************, to refer customers such as yourself for further assistance. If you have any questions concerning TRS, please feel free to reach out to me directly at ************** or our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Sincerely, Lenorra ******* Collections Team Lead TRS Recovery Services, *** 1 Please note that Amazons website expressly references TRS and the options to rectify payment issues. *****************************************************************************************;

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a Second Notice from TRS for an individual who I am the legal guardian. My initial reaction was there was no First Notice. Then I realized, no mail/bills ever went to his home because he has always had a Power of Attorney take care of his accounts. Then I realized the Transaction Date was September 5, 2024 and he has been in a memory care unit with all accounts paid and closed for 8+ months. We checked with 5he "original creditor" and they agreed there was no account, no balance, no recent transaction, and they couldn't identify anything this could be (even calling their main office.)

  Business Response

  Date: 01/14/2025

  January 14, 2025
  ****** *****
  RE: BBB Complaint # ********
  
  Dear Ms. ******************************** (TRS) has received your BBB complaint. We will be happy to discuss this item and provide any
  related information but first need a copy of the Power of Attorney for ****** *****. We are not authorized to discuss or release
  this information until TRS has received authorization.
  Be assured that information you provide is legally protected from unauthorized disclosure. If I can answer any other questions
  regarding this issue, please feel free to reach out to me directly at ************** or our ******************** at (800) 366-
  1048 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you.
  Sincerely,
  ****** ********
  Sr. Processing Specialist
  TRS Recovery Services