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Find a Location

TRS Recovery Services, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTRS Recovery Services, Inc.

    Collections Agencies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:

    TRS Recovery Services, Inc. wants to help if you have a dispute or concern about an item that TRS is collecting (i.e., forgery, identity theft, validation request, etc.). While we respond to all BBB complaints, we would like to ask that you first use TRS’ dispute process by going to the TRS website (https://trsrecoveryservices.com) under the “Dispute/Validate a Debt” tab or by mailing a letter describing your dispute to TRS Recovery Services, Inc., Attention: Dispute Department, P.O. Box 674169, Marietta, GA 30006.  You may also fax your written dispute to TRS at (402) 916-8140.  Please allow up to thirty (30) days for TRS to process and respond to your dispute.  If you have any other questions for TRS, please contact them at (800) 366-1048.

    BBB asks that if you're unable to get resolution resolved with TRS directly, please file a complaint with BBB Wisconsin by clicking on the "file a complaint" button within the BBB report.

    Additional business information

    Additional Info:
    TRS Recovery Services, Inc. is a division of First Data. First Data offers contactless payment systems while TRS Recovery Services, Inc. offers payment collection services. A separate report is available for First Data here: https://www.bbb.org/us/ga/alpharetta/profile/credit-card-equipment/first-data-0694-1000036062
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 53 Customer Reviews

    Customer Complaints

    186 complaints closed in last 3 years

    130 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Provider of electronic billing and payment solutions for consumers and businesses. 

    Products & Services

    collection services

    Business Details

    This is a multi-location business.

    Find a Location

    TRS Recovery Services, Inc. has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      600 Vel R. Phillips Ave, Milwaukee, WI 53203
      BBB File Opened:
      2/21/2020
      Years in Business:
      34
      Business Started:
      2/15/1990
      Business Started Locally:
      2/15/1990
      Business Incorporated:
      9/30/1992
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Nancy Whitt, Director
      • Michelle Viands, Client Relations
      Contact Information

      Principal

      • Nancy Whitt, Director

      Customer Contact

      • Barbara Lightfoot, Presidential Liaison
      • Melissa Mauk, Presidential Liaison
      • John Howard Jr., Presidential Liaison
      • Nancy Whitt, Director
      • Marshel Iman, Presidential Liaison
      • Angela Stottlemyer, Presidential Liaison
      • Danielle High, Presidential Liaison
      • Michelle Viands, Client Relations
      Additional Contact Information

      Fax Numbers

      • (402) 916-8140
        Primary Fax

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      186 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      The following ACH activity occurred on my Checking account:Company Name: GAMEWISE LLC Transaction Date/Amount 02/08/2024 $50.00 02/08/2024 $100.00 02/09/2024 $150.00 On 02/09/2024 I contacted my financial institution notifying them that these transactions were unauthorized/fraudulent. They conducted an investigation of said ACH transactions, making the determination that they were in fact unauthorized/fraudulent (Attached), and returning the total amount of the Transactions to my Checking Account. Sometime shortly thereafter I received a Collection Letters from TRS Recovery Services . I then spoke with a TRS Recovery Services representative explaining the situation and per her advisement submitted a Validation of Debt dispute to TRS Recovery Services online , via their website, providing all necessary information and associated documentation. I have now just received further documentation from TRS Recovery Services stating that after their review this debt is still active and due for collection. The documentation also stated that if I wish to continue the pursuit of proving these transactions are in fact fraudulent/the result of identity theft that I need to provide addition personal information (e.g.- Bank Routing #, Bank Account #, copy of State ID/License, SSN, etc.); which I absolutely REFUSE to do. I am extremely frustrated with how much time and effort is has already taken, let alone any more, to clear "debt" that is NOT mine.
      Read More

      Customer Reviews

      53 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John D

      1 star

      04/12/2024

      TRS is the absolute worst! I'm extremely disappointed with ****** for using this company at all. (Why didn't ****** reach out to me in the first place if they thought there was a problem?)First I got emails from TRS referencing an ****** account number that I don't even have - turns out it was part of one of my checking account numbers, not an ****** account number at all. And these TRS emails were so amateurish and suspicious, I assumed it was a phishing scam and deleted them. Nothing about them looked authentic or professional.I only took notice when I got a letter in the mail from them, to which I immediately responded with multiple phone calls. The quality of their phone service was so poor, I couldn't even understand what they were saying. I kept asking them to call me back from a "real" phone with a good connection, but all of the callbacks had the same issue.I finally filed a dispute on their website, to which I got no response at all - not even a simple acknowledgment that they received it. That was several weeks ago and I still haven't heard anything from them. And there's no way online to check the status either.I'm so tired of wasting my time trying to resolve an issue that should never have come up in the first place and while TRS is one of the worst companies I've ever dealt with, I blame ****** for sending this to them in the first place. When I was finally able to get a person on the phone at ******, their response was "oh yeah, we send things to TRS so now it's out of our hands".Very disappointing; my hope is that enough complaints will put TRS out of business and wake up ******.

      Local BBB

      BBB Serving Wisconsin

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