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Business Profile

Collections Agencies

Professional Account Management, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Professional Account Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Professional Account Management, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 526 total complaints in the last 3 years.
    • 210 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've received a notice for a toll violation from PAM "Profesional Account Management ". It has no location or date of violation. Nor does it have a photo of this occurrence. I haven't been anywhere that even has tolls in over a year. I live in ********, ******* and I'm disabled so I rarely travel. I haven't received any notice from the **************** either. Is this company scamming people?

      Business Response

      Date: 05/04/2023

      Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.

    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling this agency for 2 weeks now, and I have been on hold for ******************************************************************************************* They placed a vehicle registration block for unpaid tolls, but I can't get in contact with anyone to pay. I have been without my car for a month now and I'm trying to get this resolved.

      Business Response

      Date: 05/04/2023

      Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.

    • Initial Complaint

      Date:04/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is ************************* from ***************************************************************. I received a Toll Violation notice dated Feb 14, 2022 from ************************* Pass - ********************************, (SRTA), ******* *******, with the notice # ************, Account # ******** and violation date Dec 17, 2021. As per my documentation, I paid the fine, ** FULL, of $6.65 on March 20, 2022, SUNDAY @ 11 AM WITH CONFIRMATION # *******. I received a notice dated March 20, 2023 (more than a year after the PAYMENT IN FULL for same violation), from "Professional Account Management, LLC (PAM), PO Box 500, **********, ** *****" with a header of "Notice of Assignment to a ******************* The notice stated, "Your account has been listed with a collection agency for unpaid toll violations...[PAM] ............... outstanding balance for all violation(s) is $26.65." 1) I got notice long after the violation date and that is after the fine was paid in FULL as noted.2) Been on hold with PAM, different days and time of the day. for hours, NO ONE picked up the phone, (I have documentation)! At that time NOT realizing that the Fine was already paid for the same violation and not able to contact anyone, I paid the stated fine AGAIN! I paid the fine on April 14, 2023 at 9:27:00 AM with payment Reference # ******************) Unfortunately, I already paid the fine and more, AGAIN, because my time had more value than the fine itself.& did not want my credit score to be affected.4) Since I paid paid the fine which was already paid once, as noted above, I am requesting refund of $26.65 ASAP.5) I want to complain about both PAM and "SRTA" if they are responsible: for being obtuse, nefarious, misleading, and wrong.Will provide the Notices listed above if needed.Thank You.*************************. Contact Number ************.

      Business Response

      Date: 05/04/2023

      Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer.  Please allow sufficient time for delivery.

    • Initial Complaint

      Date:04/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received a $453.00 toll bill from this place and I don't know why. I have a "BancPass" and I keep it loaded. My biggest issue, it that when I call in to speak with someone, I'm left on hold for an extremely long amount of time. I called and was left on hold for 35 minutes; I eventually had to hang up. This seems like a scam.

      Business Response

      Date: 04/28/2023

      Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer.  Please allow sufficient time for delivery.

    • Initial Complaint

      Date:04/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Professional Account Management, LLC from **********, ** keep sending me Collection Notices for an unpaid Toll Violation that I did not commit. 1. The Collection Notice states that I violated a ******* Toll Road on July 9, 2022. I was in ******* on July 9th Traveling back to ******** via I-65 through *******. Not Georgia.2. The Tag number ****** 13AL02 as my tag number on a regular ********* Plate. This is not my tag number. My tag is 13AL03 and these tags (AL) are a NCAA College speciality tags not a regular ********* Plate.3. The picture shown is a Van with this 13AL02 Tag on it. My tag was registered to a Jeep Wrangler and I never have owned a black dodge van.I have received (3) notices, the last one yesterday stating Demand Payment of $25.50 that I don't owe. This company is trying to corrupt and scam older people. This is the 2nd complaint I have filed with the BBB and the original was closed without a resolution. I am requesting these Collection Notices be dropped.

      Business Response

      Date: 05/01/2023

      Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer.  Please allow sufficient time for delivery.

      Customer Answer

      Date: 05/03/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this not an good response from Professional Account Management stating they will contact me later and please wait a sufficient amount of time.  I feel they have had enough time to respond but I am going to let this go.  I have given in to their harassment and sent payment even though it was a false claim.

      Regards,

      ***************

    • Initial Complaint

      Date:04/17/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 3, 2023, I received a letter from PAM for an apparent toll violation, in "some" unknown state that the form does not even note. I have not traveled on any recent tolls nor have I traveled to any recently that would have tolls. I see a consistent theme of recent complaints where everyone is receiving fake toll violations and risking assignment to a collection agency. This company, while somehow has an A+ rating, I have no idea how that's possible when reviewing the consistent themed recent complaints. This notice I received has no note as to where or when this occurred. Which i can assure I have not passed through any tolls recently. Date of notice: 4/3/23 PAM Account: ******** PAM Notice: ************** Toll Violation: ******** Amount Due: $26.85

      Business Response

      Date: 04/28/2023

      Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.

      Customer Answer

      Date: 04/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The organization is nothing but a SCAM, as I NEVER heard from them, so their response saying they reached out is NOT TRUE!  Nothing is due to them and they deserve a negative rating on BBB.

      Regards,

      ***********************

      Business Response

      Date: 05/01/2023

       **SEE ATTACHED DOCUMENT**

    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice from PAM(Professional Account Management) on 04/07/2023 for failure to pay toll for 08/20/2021! This is the ONLY notice that I have EVER received. It is for my childs tag number who would have been in school that day. First off, 2 years later.really? Secondly, *** tried callin & the phone just rings. No one will answer. I came on the BBB and found another number to call from another complaint & still no answer. However, it did have me put in my info and the automated system said that this account is not active with the agency. What is really going on with this company? My daughter was in school all day on the date they are stating and then it says not an active account. They need to get it together. From all the complaints it seems this is a pattern for them.

      Business Response

      Date: 05/02/2023

      Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.

    • Initial Complaint

      Date:04/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Professional Account Management sent me an invoice for $54.06 which is apparently a toll violation. I live in the ********************** and always carry my EZ pass with me. I received no prior communication regarding this violation. Ive spent hours of my life contacting them at *************************** and no one ever picks up the phone. How am I supposed to resolve this issue without speaking to someone? I reject this charge and I want your help to clear this charge from my account. Hoping to hear from you soon.

      Business Response

      Date: 04/24/2023

      Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.

    • Initial Complaint

      Date:04/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a hold to register my vehicle for past unpaid tolls that are now in the possession of PAM I am unable to get into contact with them for weeks now and I tried online payment however it says my license plates are not in the system or the ticket number does not exist. Are these even my toll Im beginning to worry and have no hope to register my vehicle. Please help My plate number is KML9863 and the ticket number given was: ********

      Business Response

      Date: 04/24/2023

      Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection agencies toll ************************** think its a scam to get money. They said it happened in 2021, but it doesnt say where. I never received any notice from whom ever prior to turning me over to collections. The BBB is on their bill I received. They dont answer the ********* dont even own a transponder, for their recording says something could be wrong with it. Im not paying ********** should make them take BBB accreditation off their letters.

      Business Response

      Date: 04/21/2023

      Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.

      Customer Answer

      Date: 04/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Im waiting for proof of a toll violation, for your response said youre protecting your consumers. I live in ******* & have not visited  ********* since 2013. Theres no tolls where I live.

      Regards,

      ***************************

      Business Response

      Date: 05/04/2023

      Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.

      Customer Answer

      Date: 05/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      This is what they sent me. I never received any 2021 violation notice & theyre not telling me a location. I need proof! We dont have tolls in ***.

      Regards,

      ***************************

      Customer Answer

      Date: 05/09/2023

      Theyre still not giving me a location of where their stating this happened. Theyre contacting me 2 years later through collections, when I never received any notice from them. I tried calling & after on hold for 30 minutes. Im done. Their recording is only about paying them & problems with your transponder which I dont own.

      Business Response

      Date: 05/22/2023

      Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.

    Professional Account Management, LLC is BBB Accredited.

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