Business Profile

Roadside Assistance

American Automobile Association of WI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

This profile includes complaints for American Automobile Association of WI's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had AAA myself for almost 2 years. I ended up closing my account bc of bad service. Well, my cellphone company, Tmobile offered free AAA so I took it. Tonight I made a service call to have my vehicle towed a half a mile and I called it in about 6:00 p.m. the lady took all the information and I got a message saying they would be here a little after 7:00 p.m. well all of a sudden I noticed that I couldn't see the time they were coming anymore. So I called AAA back and found out that they didn't bother taking my car information and the whole order was erased. So I had to redo it and the lady said she was going to put it as a priority which was a lie of course. Then I got a notice it they were coming at 8:28. Which was over 2 hours after I made the first phone call. Well 828 comes and goes and nothing no updates no phone calls nothing. So I called AAA at 8:40 and they said they would find out what was going on and get back with me shortly. I didn't hear back from nobody and there was no updates, so I had to call back again at 9:00 to be told nothing more than they're behind I don't know what to tell you they'll get there when they get there and just deal with it. So now I have no idea when my car is being picked up, nobody is trying to help me, this is why I didn't renew my service with this crappy company in the first place because you guys are terrible. You should not even be in business anymore because this is how you treat people
Business Response
Date: 10/11/2023
We spoke with ******************** on October 11, 2023, via telephone and the matter was resolved.
Customer Answer
Date: 10/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, this is the second time I have had to report this business to the better Business bureau. They have horrible customer service and they pretty much steal your money and don't give you services in return. I want a full refund of my subscription that I paid which was about $200 and I also want a refund because I had to pay out a pocket for a battery jump / gasoline and AAA always promises to pay back their customers if they have to pay out of pocket due to not being able to find service when needed. I called and got service within 10 minutes and there's AAA 14 hours later not being able to find service. It's insanity. This is the worst company I have ever paid money to and the worst customer service. I want a full refund of what I paid out of pocket for I have the receipt for that I have sent it in twice to you guys and also contacted the last person that worked with me for the better Business bureau complaint and I still don't have any resolution with this company. This is insanity!
Business Response
Date: 09/29/2023
We spoke with Ms. ***************************** on 09/26/2023 via telephone and we are working with our member to reach a resolution.
Initial Complaint
Date:08/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, on July 6th, AAA agent ****************************** from *********, ** office sent me an offer for car insurance and informed me that I'm also qualified for a life insurance policy at a discounted rate. I said that I'm not interested in life insurance, but I'd like a car insurance. The agent sent me a quote, I paid the policy in full. Two months later, I realized that AAA is charging me additional $62 per moth. I reached out to my agent, and she explained to me that she made a mistake and the offer she sent me did include me purchasing the life insurance, and that she has an idea on how to fix it. She instructed me to buy life insurance policy, and that should bring back my discount. That's what I did. A month later, today I received information that my life insurance policy that cost me $9 per month gives me discount equal to $12. Asked my agent what to do, she said that the initial discount will not come back.
Business Response
Date: 09/15/2023
Hello
THIS IS A RESPONSE FROM 9-01-2023. THERE MAY HAVE BEEN AN ERROR SENDING.
The client has to sign-off on the Integrated Life Offer before it goes into effect. The client signed a special email in relation to the life offer.
The life policy does give a discount which is mentioned in the complaint.

The client was going to do Home Insurance with AAA and paid for the Auto in full but never took a home product. Underwriting MUST change his rate because he no longer qualifies for the multi-product discount which is why is Auto insurance increased. This was explained to the client.
My ARSL (*****************) called him yesterday 08-31-2023 and he did not call back. But management is attempting to discuss this with client.
AAA
Customer Answer
Date: 09/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear ***********************,
I am writing in response to your recent AAA response I appreciate your diligence in addressing this matter, as it has caused me significant concern.
First and foremost, I would like to clarify that despite AAA's claim of contacting me over the phone on the specified day, there was no such phone call received, and no voicemail was left. I am more than willing to provide my cell phone billing records as evidence of this. Furthermore, it is troubling to note that the AAA agent had no issues reaching out to me when selling the policy, which raises questions about their conduct.

I would also like to bring to your attention the inconsistencies and discrepancies in AAA's dealings with me. Initially, I was informed by a AAA agent that the price quoted for my insurance policy was final. However, subsequent communication from AAA indicated a significant increase in my premiums, with the explanation that discounts related to life insurance had been applied. Now, AAA is asserting that I have not acquired homeowner/renter insurance.
In light of these developments, I have several valid questions:
1.Why did the AAA agent fail to provide me with information about the need for homeowner/renter insurance from the beginning?
2. Why was I coerced into purchasing life insurance in order to obtain promised discounts, even though the agent was aware of my requirement for homeowner/renter insurance?
3. Why did the agent assume I needed homeowner/renter insurance when I initially requested a quote for car insurance and clearly specified in the screening call that I do not own or rent a house? If the agent had difficulty comprehending this information, why was the quote prepared by the agent devoid of homeowner/renter insurance, and why were the necessary documents for acquiring such insurance not sent to me?
4. Why do none of the documents I signed include information regarding the dependence of my premium price on homeowner/renter insurance? Moreover, I already have other AAA products, such as road assistance; hence, the lack of transparency is concerning.

It is evident to both AAA and myself that this situation stems from the agent's misrepresentation, resulting in two erroneous financial outcomes. I trust that the Better Business Bureau will conduct a thorough investigation into this matter to ensure that such practices are rectified and that customers are treated fairly and honestly.
I look forward to your response and hope for a swift resolution to this matter. Please do not hesitate to reach out if you require any further information or documentation to assist in your investigation.

Regards,

*************************
Business Response
Date: 09/18/2023
This insured was quoted with multiple product discount. Once his auto was bound and a home policy was not bound the price changes. He purchased his policy by paying in full but his price was wrong because he never took a home product. Our system catches that and requires them to pay the right price per our manual of rates set with the state of Wisconsin. Our agents are taught to talk through all available discounts and Im certain the insured was well aware of this because he got a quote for his home on the same day as the auto but never took the home policy.

Clear and simply the insured was quoted a price that must change because he did not take the home product from us.

AAA is responsible for capturing the right amount of premium from insureds.
Customer Answer
Date: 09/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear Better Business Bureau,

I hope this message finds you well. I am writing to provide additional information and clarification regarding my ongoing dispute with AAA Insurance Company, which was previously reported to your organization. I believe it is important to emphasize the nature of the issues I have encountered with AAA, as they continue to remain unaddressed.

As previously explained, my main concern arises from the fact that the AAA representative failed to provide me with any meaningful responses to my inquiries. I explicitly requested a car insurance quote and made it clear that I was solely interested in car insurance coverage. Moreover, I informed the AAA agent that I neither own nor rent any property, indicating that renters or homeowners insurance were not relevant to my situation.

Despite this information being readily available to the AAA agent, they inexplicably proceeded to quote me with a "multiple product discounts," which was not defined in any documents. I do have multiple AAA products - such as Road Assistance and Car Insurance. To exacerbate the situation further, the agent did not follow up with me regarding renters insurance, never initiated the process for such a policy, and never provided me with any documents to sign.

I have attached the complete correspondence with the AAA agent as evidence of our interactions. This correspondence clearly illustrates the agent's failure to address my specific requests and their disregard for my unique circumstances. Additionally, I have enclosed all the documents that were signed during this process, none of which define the term "Multiple Products" or relate to renters insurance. This lack of clarity and documentation is deeply concerning and only serves to reinforce my belief that AAA representatives are neglecting their duties and potentially acting in an unjustifiably protective manner.

I remain convinced that the root cause of this dispute lies in the negligence of the AAA agent and a lack of transparency on the part of AAA Insurance Company. It is imperative that this matter is resolved in a manner that promotes fairness, honesty, and accountability.

Thank you for your assistance.

Sincerely,

Regards,

*************************
Business Response
Date: 09/26/2023
HELLO
PER AGENT OFFICE A NEW DECLARATION WAS SENT ON JULY 7, 2023, THAT *****S "PLEASE VERIFY ALL THE INFORMATION IS CORRECT". IT ALSO SHOWS ALL DISCOUNTS WHICH *****S MULTIPLE PRDDUCT DISCOUNT: ****/RENTER'S. THERE WAS NEVER A CALL TO CORRECT THIS ERROR UNTIL POLICY PREMIUM CHANGE.
THERE WAS A QUOTE FOR **** AND HOME INSURANCE. ****************** LIKED THE **** AND PAID $700 RIGHT AWAY FOR IT. THERE *** NOT HAVE BEEN ANY INTENTION TO PURCHASE THE HOME AND BECAUSE THE **** WAS PAID IN FULL THAT IT WOULD MATTER. UNFORTUNATELY, THAT NOT HOW IT WORKS. ONCE OUR SYSTEM CATCHES THAT THERE IS NO HOME PRODUCT, THE DISCOUNT WILL BE REMOVED AND REQUIRED PREMIUM IS DUE.
OUR RATES ARE SET WITH THE ***** OF WISCONSIN. OUR AGENTS ARE TAUGHT TO TALK THROUGH ALL AVAILABLE DISCOUNTS. A HOME QUOTE WAS COMPLETED BY YOU AND THE AGENT ON THE *** JULY 6, 2023.
AAA IS RESPONSIBLE FOR CAPTURING THE RIGHT AMOUNT OF PREMIUM FROM INSUREDS. IT IS VERY IMPORTANT TO REVIEW DECLARATIONS FOR ANY ERRORS THAT *** NEED TO BE CORRECTED.
AAA
Initial Complaint
Date:07/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I discovered that AAA has a discount for active military, veterans and retired military. I called my local office and they said that there is a 20% discount for new members and then a 10% for renewals. Then they told me that it was only available to new customers. Afterwards I contacted the AAA main office at ************. They informed me that there is a discount but that it is not available to Wisconsin residents. I believe that since they are a national company they should offer the discount to all members in all states. As a Navy veteran I feel that I have earned this discount that is offered to other members but not Wisconsin veterans.
Business Response
Date: 07/20/2023
Dear BBB,

Thank you for contacting AAA. We hold customer satisfaction in the highest regard.
A member of the *** Member Relations team has reached out and spoken with ********************* As a result, for the discount pricing confusion, *** has offered ******************** a one time courtesy of $20.00 AAA Dollars to be applied to his 2023 AAA Membership renewal. ******************** advised he appreciated the resolution, and we consider this matter to be resolved.

Sincerely,

*** Member Relations
Customer Answer
Date: 07/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:07/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I have been members of AAA for over 12 years. My husband had a tire blowout on Wednesday, and called AAA for roadside assistance. He was told they were sending someone, and asked for his location, which he gave, and was along a major US highway. AAA then sent him a link to verify his location on ***, which he did. After over an hour, in 93 degree heat, no one came, and he contacted AAA again to get an estimate for his assistance. The AAA rep was very rude and told my husband he "didn't give good directions", which was ridiculous since he was on a major highway and had the correct *** link. After waiting for over 3.5 hours, being repeatedly told by AAA someone was coming, he ended up accepting other assistance. We never heard from anyone at AAA or checking to see if help had arrived. When I called AAA about this, trying to cancel our membership and get a pro-rated refund, the best they would do, even after escalating it to the 2nd "supervisor", was to apply "AAA dollars" in the amount $110, that go towards our NEXT membership!! We were not allowed to cancel our membership, and their only solution was to give the AAA dollars that could be applied to membership again! We had AAA for the roadside assistance, as it really doesn't make a difference anymore in hotel costs, etc., but after several situations where help took a long time coming, we are done. This last incidence was the worst, and their rep was rude on top of it. Waiting 3.5 hours in the 90's degree heat, being repeatedly told help was coming when none did and no follow up is not acceptable and we are done. I would include a screenshot of the *** link they sent that showed his location, but AAA has now removed it. Our car insurance covers towing and assistance, and we will be using that from now on. Very disappointed and have heard similar stories from other AAA customers as well. AAA needs to do better, or they will be out of business.
Business Response
Date: 07/19/2023
We have attempted to reach ************* on July 19th, 2023, via telephone/email but have been unable to reach her to resolve the matter. In the event they contact us, we will resolve the matter directly with them.
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aaa no providing estimated tow times and demanding we stay with the vehicle even after we have an 18 month and need to get her home. We arranged alternate transportation to get her home and still they demanded we stay with the vehicle.
Business Response
Date: 07/06/2023
This is a member of AAA Wisconsin please forward to them for handling
Business Response
Date: 07/14/2023
We spoke with *************** on July 14, 2023 via telephone and this matter has been resolved.
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Terrible customer services .. very rude and I want something done. I want an action plan after a look at all the calls
Business Response
Date: 07/26/2023
We have attempted to reach ***************************** on July 25th 2023 via telephone but have been unable to reach him to resolve the matter. In the event they contact us, we will resolve the matter directly with them.
Customer Answer
Date: 07/26/2023
Better Business Bureau:
NO CALL RECIEVED
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*************************
Business Response
Date: 07/31/2023
We have reviewed all call recordings regarding **************** roadside assistance requests. As outlined in our membership handbook on page 43, ************** is allowed 4 roadside assistance requests per membership year, which he has exceeded. We attempted to reach *************** on July 25th, but he hung up on our team member. We called him back that same day and left him a voicemail with our contact information. At this time we consider the matter closed.
Customer Answer
Date: 08/01/2023
Better Business Bureau:
Every time someone reached out, if they even did reach out, they are calling in the times I am at work and cannot answer my phone calls. I have lefta voicemail on the person phone who gave the information about, but her voicemail stated she is out of the office until august 8th.
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*************************
Business Response
Date: 08/03/2023
We have reviewed all call recordings regarding **************** roadside assistance requests.As outlined in our membership handbook on page 43, **************** is allowed 4 roadside assistance requests per membership year, which he has exceeded. We attempted to reach **************** on July 25th, but he hung up on our team member.We called him back that same day and left him a voicemail with our contact information. At this time we consider the matter closed.
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received letter of non-renewal, called number given and was told they can see letter was sent but they can't see why our acct was investigated or why they are saying we can't renew... The agent said I can read handbook but no reason is in there... She stated there was no one above her, she had no supervisor... I am most upset about this as we should be given notification/reasoning as to why as we pay for our membership... And when we have had to use this roadside assistance- we had to wait several hours and call more then once for the service... The agent I spoke to just continued to tell me the same thing- she could not see any reasons and I could look at the handbook.... Again, if I am paying for a membership, I should be told why I am at fault of losing a renewal....
Business Response
Date: 07/06/2023
Dear BBB and ***********************,
Thank you for contacting AAA regarding your recent customer experience and inquiry on your ********************** Membership non-renewal letter.
We do apologize for your recent interaction with a **************** Representative as we aim to uphold customer satisfaction in the highest standards.
AAA - The Auto Club Group (ACG) reviews membership data and carefully examines the types and frequency of road service requests received from its members. In cases of disproportionate use of services, ACG may elect to non-renew a membership pursuant to the terms of the AAA Membership Handbook, found at AAA.com, which states:

We reserve the right to reduce service, downgrade your membership type, impose surcharges, charge additional fees at renewal, or non-renew any membership for any reason. By way of example,we may decide not to renew your membership if Management determines that renewing could be detrimental to other members or disruptive to the operation of the club, where the expense to the Club from your membership benefits exceeds revenue collected or where the membership has an adverse impact on Managements ability to provide membership services. Your purchase or usage of other AAA products and services may be used as a factor by Management in deciding whether to change or non-renew your membership.
In performing our membership data review, we discovered that the expense to provide membership benefits to your household exceeded the revenue we collected.

Please know that we make non-renewal decisions only after careful review and consideration. As such, ACG takes this action in order to continue to operate efficiently for all of our members.

Cordially,

The Auto Club Group

Customer Answer
Date: 07/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate a better explain of things, however would have appreciated notification so we could have tried correct measures and discuss it, rather then being completely terminated... We did run in to some unfortunate situations which we did need roadside assistance and each time we did have to wait and make numerous calls to AAA. I think there was some fault on each end and am just disappointed how this was handled by the business .

Regards,

***********************
Initial Complaint
Date:06/30/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A pick up of my vehicle was set up. 1/2 hour after scheduled picked came and gone I get a call saying that pickup was NOT going to happen and another one would happen as soon as a driver was set up. After listening to a automated voice 3 times and 2 and 1/2hours had gone nobody called or came to my vehicle, I made different arrangements. Not good to me after 25 years of being a loyal customer.
Business Response
Date: 07/05/2023
We spoke with ************************ on July 5th, 2023, via telephone and the matter has been resolved.
Initial Complaint
Date:06/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is a total lie. ******* called, offered me the year that I should have gotten, then called me today and said oops I lied we wont be doing it after all. They do not follow up on what they say, they lied. She just wanted me to hurry up and accept this as resolved before she KNEW she was lying, luckily im not that stupid. AAA can F off.

[Please type your response here.]

Regards,

*************************
Business Response
Date: 06/06/2023
We spoke with ***************************** on 06/06/2023 via telephone and the matter was resolved to her satisfaction.
Customer Answer
Date: 06/19/2023
I've had AAA for approximately 2 years now. Over the course of the 2 years, we've used them about 5-6 times. A few times were great, but we had at least 3 BAD episodes, one of them stranding us on a highway for approximately 5 hours, and one in a tornado (5 hours after we called... We waited over 10 hours and had to get someone else to come). The last episode we had was about 8-9 months ago when our car broke down in *******, ** in a bad area. They wouldn't come get the car unless we left it open with the keys inside... (Thank god it wasn't stolen) and kept changing the time for hours. Again, after being told several times someone was on the way, (over 9 hours) the towing company backed out and nobody was coming, according to the app to follow. Well... They did finally end up coming, at about 3am. Approximately 11 hours after being called and 8 hours after the original promised drop off time per the app. I filed a complaint, and was contacted by a "manager" who offered another free year of service. I accepted. I received an email a few weeks ago that I had to pay to renew my service. I fogured it was just a service charge or taxes. Here its for $110 and they just gave me $50 in credits. That's NOT what I was promised. I haven't renewed my membership yet bc i expect what was promised to me.Now, I filed this 2 weeks ago. A "manager" named ******* called and offered me the year. All was set and great. She wanted me to accept the BBB as resolved. I decided to wait a bit first. Then she calls me 2 days later and says they changed their mind, and wouldn't not be giving me anything. I advised her this was bs, and luckily I did NOT **** the dispute as resolved. She didn't sound happy and hung up. They have refused to answer the complaint. So I will keep filing complaints until they do what is right.
Business Response
Date: 06/20/2023
******************** was provided a free membership for her 2022-2023 membership year. On December 5, 2022 she was offered a $50 appeasement for her 2023-2024 membership on a separate BBB complaint, which was confirmed by our call recordings. ******************** was not offered a free membership during that time. The $50 credit is still available should ******************** decide to renew.
Customer Answer
Date: 06/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

You're LYING!! I know what was said and have the conversation RECORDED for you to listen too!!! The free membership from the year before was because y'all left ** STRANDED on a major interstate for 4 HOURS without calling a tow and when you did, YOUR AGENTS gave the wrong location and kept telling us to wait! Check your records LIARS

[Please type your response here.]

Regards,

*************************

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Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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