Reviews

Review Details

• Review fromJake Z.

  Date: 12/06/2022

  5 stars
  Consultation - 5: Mike ***** is a good salesman. Easy to talk to, open to answering all our questions, and very informative about the product. He was also easy to get a hold of when needed.
  Price - 4: Universal didn’t have the lowest pricing, but they were very close. Their warranty is top notch, which easily swayed us over to use them instead of their competitors.
  Waiting period - 5: Wait time was stated to be 8-10 weeks, install happened just before 9. We were provided a couple update emails about the windows’ manufacturing, which was reassuring.
  Install - 5: The 2 gentleman arrived on time on the scheduled install day and were able to finish installing all 10 windows that same day. They were friendly, efficient, and informative on their work.
  Finish - ?: Due to the cold weather and the stubbornness of my old windows, all the J-channels broke. The installers explained new custom ones were to be ordered free of charge and installed next week. I don’t foresee any issues, but if there are I will update this section.
  Overall - 5: Getting 10 windows installed was a big ticket item for my family, and we are very happy with our decision to go with Universal Windows. Thanks for a job well done, guys.
  

  Universal Windows Direct of Milwaukee

  Date: 12/15/2022

  ****, we are thrilled to hear about your experience with us. We appreciate your kind words regarding the professionalism of *******************, his team and your entire experience from start to finish. Thanks again for choosing Universal Windows Direct for your home-improvement project.

• Review fromwendy B.

  Date: 11/02/2022

  1 star
  Worst experience ever with a contractor! Had an existing bay window replaced and they have completely butchered the outside of my house! Had them come back 3 times to fix the damage and the installer is rude, and clueless as to how to fix this. What installer shows up at your house without the tools to bend metal? Treats us like we don't know what we are talking about and his English gets worse the more we try to point out the damage. Beware of this business! We have stated each time that we DO NOT want the same installer and each time they say they will not send him, but they lie and send the same butcher anyway. The outside of my house looked better before they installed the new window!!! So disappointed and just plain fed up trying to get this fixed. Should have paid the extra money to have this done by a business that actually knows what they are doing!
  

  Universal Windows Direct of Milwaukee

  Date: 11/17/2022

  *****, we are truly sorry to hear about your experience with us. We have reviewed your account and see our management has been working to assist in resolving the concerns of your installation. To discuss this further, please contact them directly at **************************************************************************************

• Review fromEdward N

  Date: 11/02/2022

  5 stars
  Beautiful new windows! Installers were friendly, neat, and did an awesome job. Very happy!
  

  Universal Windows Direct of Milwaukee

  Date: 11/02/2022

  ******, we are thrilled to hear our installers provided you with an excellent installation experience. Thanks again for trusting us with your home-improvement project.

• Review fromCindi P.

  Date: 10/03/2022

  5 stars
  The best decision we made. Sales rep Matt was awesome and the installers were wonderful. Their perfection in work is the best we ever had. So pleased with workmanship friendliness. So pleasant to work with not enough words in vocabulary to say how incredible Definitely recommend. If you need windows use universal you won’t be sorry
  
  
  
  
  
  

  Universal Windows Direct of Milwaukee

  Date: 10/04/2022

  *****, we are thrilled to hear our team from our sales representative **** to our installers provided you with such an exceptional experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.

• Review frommichael l

  Date: 09/26/2022

  1 star
  I received a quote for two bedroom double hung windows. I told the salesman I would let him know my decision within a week because I wanted to review it with a contractor I trust. During that week I received at a minimum of 10 calls a day from UWD. Text messages as well. During that week i responded twice to a UWD employee and twice to their texts that they need to stop calling me and i will not be moving forward with their quoted work. They are still calling and each time they say its to get me a "rebate" although no one can ever provide what the rebate is. I asked them again today to stop with the calls but judging by the rude unprofessional person i talked to i doubt they will stop. I am filing a complaint with Wisconsin BBB today over this. I do not recommend UWD.
  
  
  
  
  
  

  Universal Windows Direct of Milwaukee

  Date: 09/27/2022

  *******, we are truly sorry to hear about the unwanted calls and understand your frustration at this time. Please contact us at ****************************************************************************** with the phone number on file with us so we can remove you from our contact list as you've requested.

• Review fromJoAnn W

  Date: 08/13/2022

  5 stars
  We recently remodeled my husbands childhood home and we had universal windows do all the windows and WOW do they look amazing the whole process from sales to install was flawless! We didn’t have to wait 6months like some companies and when they were ready they were here within a 7-10 days for install. The install guys were on time and so polite told me what they were doing in steps cleaned up everything before leaving. I would most definitely recommend universal windows for your project
  
  
  
  
  
  

  Universal Windows Direct of Milwaukee

  Date: 08/19/2022

  ********, we are thrilled to hear our crew provided you all with an exceptional experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.