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Find a Location

Midas Auto Service has 1 locations, listed below.

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    Business ProfileforMidas Auto Service

    Auto Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    N96 W18375 County Line Road, Menomonee Falls, WI 53052
    BBB File Opened:
    5/1/2009
    Alternate Business Name
    • Leeds West Wisconsin
    Business Management
    • Jeff Westphal, Manager
    • Mr. Erik Kampa, District Manager
    Contact Information

    Principal

    • Jeff Westphal, Manager

    Customer Contact

    • Mr. Erik Kampa, District Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Date of Incident: 11/16/2023 I went in for a diagnostic on my car a 2016 ****** Altima that i was having issues with rubbing and grinding when I pressed my brakes. The store advised me I needed rear brakes and rotors the store tried to charge $600 for parts on my car and for the same parts I was charged $200 from the Advance Auto Store that the store was receiving the products from. Midas completed the work and charged $249 for the work without the parts when I drove off from the lot my car was still making the same sound that I went into Midas to have fixed. i went back the next day and was told because i bought my own parts that it was the parts because they was cheaper however it was the same products Midas use. I have tried contacting the company by corporate and has not been successful. i need my car fixed with the money I have already spent to fix it.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pamela R

    1 star

    11/15/2023

    I purchased a 3 year alignment for 36 months, eligible every 5,000 miles in November 2022. I returned a year later 11/13/2023 to obtain a front end alignment for which I am entitled to. Upon arriving for my 9 am appointment , I was questioned why I needed an alignment. I informed the mechanic that it was time and that i noticed a slight pull to the right. Immediately, the mechanic told me I might be in need of struts which would cause this problem. After placing the car on the lift, I was informed that I would need struts which would cost $900.00. This quote was attempting to take advantage of female car owners. First of all, the car is a Toyota and was purchased new. Every oil change at Toyota comes with multipoint inspection. The car was just checked out 2 months ago by Toyota and no mention of struts needed. In addition, the car has only 63,000 miles on it. I feel Midas takes advantage of women car owners, lies about repairs needed, and refuses to honor their end of the bargain. I am requesting a refund for the balance of the front end alignments that I am entitled to.


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