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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The company did not send written communication on the issue and once I received I called and resolved with the hospital. Attached is the verified payment for the amount. Alliance has not sent any additional communication of the open balance yet they have kept the instance as open on my credit report. This is the dis-honestly and corruptness that I have been dealing with and would like this removed from my credit report for all agencies since it is not true and fraudulent on the part of Alliance to say that this is open - yet not send any communication to me if they truly believe it is not resolved.
Business response
04/10/2024
Please see attached.Customer response
04/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called me after being told not to call. Punishment is intentional call $1500 penaltyBusiness response
03/12/2024
Please see attachedCustomer response
03/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Your information in the letter is falsified as you have contacted me as I have told your company multiple times over the past 5 years not to call my PRIVATE CELL PHONE. Which I was told you wouldn't. Per your representative when I called back in who ****** and c*** tone told me "we can call anytime a new bill comes in regardless of you saying no, but I'll put not to call your number" then rudely hung up and said he was from the compliance team. This is again the **** laws and is illegal practices. I also have left a voice-mail for a Manger to which I have not heard a response from. I am giving an opportunity to rectify outside of a courtroom where your company would be paying attorney fees (both yours and mine) court costs plus punishment fees and lost wages for missing work for court date.
Regards,
***********************Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm not liable for this debt with Credit *************************** I do not have a contract with Alliance Collection Agencies **** They did not provide me with the original contract as I requestedBusiness response
02/05/2024
Greetings,
We have been unable to identify any account in ********** in ******************** name. He may have ** confused with another collection agency with a name similar to ours.
Compliance Department
Alliance Collection Agencies, Inc.Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They keep calling me for a medical bill for a hospital I don't live anywhere near nor have I used their services. Only time I've been there was to visit a dying friend. Didn't know I would get a bill for visiting a patient and holding her hand as she passed away.Business response
01/11/2024
Please see attached.Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
they have called between 2 and 5 times a day. I have told them I do not owe anything and they still are calling multiple times a day I need it to stop. They are harassing me the calls start at 7 am and go till 7 pm calling from multiple different numbers. I have to continue to block the numbers in my phone at this point it is ridiculous and I should not have to continue to deal with this. The calls have been going on since October of this year so every day for the last 3 months.Business response
12/19/2023
Greetings,
Alliance Collection Agencies, Inc. is unable to respond to the consumer's complaint as insufficient information has been provided for accurate identification of the consumer.
Compliance Department
Alliance Collection Agencies, Inc.
Initial Complaint
11/24/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Ascension ********************* I do not have a contract with the collection agency. They did not provide me with the original contract as I requested. As well as the information provided to this collection agency was in violation of the ***** Privacy law.Business response
12/01/2023
Please see attached.Initial Complaint
11/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
i am not liable for this debt with Marshfield clinic for the sum of *****, i do not have contracts with Alliance collections they did not provide me with the original contracts as i requestedBusiness response
11/21/2023
Please see attached.Initial Complaint
10/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has been calling and harassing me via phone. When I asked them to send me details via mail versus have me release private information over the phone they did not. And know they filed a report against my credit without any formal written communications.Business response
10/17/2023
Please see attached.Initial Complaint
10/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with **********************, I do not have a contract with Alliance Collection Agencies, Inc., they did not provide me with the original contract as I requested.Business response
10/17/2023
Please see attached.Customer response
10/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive a validation notice from Alliance Collection Agencies, Inc. (Alliance) on October, 2020, nor did I receive a verification of the debt with a copy of the original bill for the amount supposedly owed from **********************, nor did I receive the original contract for the debt supposedly **** to **********************. I do not have a contract with
Alliance Collection Agencies, Inc.
Regards,
*************************Customer response
10/30/2023
This message is in regard to the complaint I submitted on 10/9/2023 against Alliance Collection Agencies, Inc. Complaint: ********. I'm replying back to your message I received on 10/28/2023 in regards to Alliance Collection Agencies, Inc., not replying back to you. I'm replying back to you with answers to your questions on if they have contacted me and if I'm satisfied with the company's efforts to resolve this matter. They have not contacted me and I'm not satisfied with the company's efforts to resolve this matter. Alliance Collection Agencies, Inc., has not made any attempt to remove this from my credit reports or provided any proof that I have a contract with them, which I don't, and have made false claims that they provided me with any information supporting their claims. Thank you for your time and help with this matter.Initial Complaint
08/29/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *********************** **** I do not have a contract with ALLIANCE COLLECTIONS they did not provide me with the original contract as I requested.Business response
09/07/2023
Please see attached.
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Contact Information
Customer Complaints Summary
36 total complaints in the last 3 years.
17 complaints closed in the last 12 months.