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Complaint Details
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Initial Complaint
07/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has not sent me any proof that I owe these bills they continue to add interest and add the same collection over and over again to my credit report. They are reporting duplicates of the same couple bills after adding interest making appear that I owe way more collections and bills and money than I actually do if I even owe that ! Like I said I havnt recieved anything in the mail ! Also what they are doing is illegal .I am trying to fix my credit to better my financial situation to get out of medical debt and they just continue to drag it down with false duplicate reports several times a month none the less.
Business response
07/08/2021
This letter responds to the complaint submitted on 07/01/21 (BBB Complaint ID# ********) which
states, “This company has not sent me any proof that I owe these bills they continue to add interest and
add the same collection over and over again to my credit report. They are reporting duplicates of the
same couple bills after adding interest making appear that I owe way more collections and bills and
money than I actually do if I even owe that! Like I said I havnt recieved anything in the mail! Also what
they are doing is illegal. I am trying to fix my credit to better my financial situation to get out of
medical debt and they just continue to drag it down with false duplicate reports several times a month
none the less.”
Alliance Collection Agencies, Inc. (“Alliance”) collects consumer debt for medical services owed to
******* ********* ******** *** ******* and ********** ******* ****** *********** *******. We have
investigated the consumer’s complaint. Please find enclosed with this letter a schedule showing the
complete history of the consumer’s accounts placed for collection with Alliance. Alliance has properly
investigated the consumer’s disputes regarding her debts and verified the accuracy of the information
Alliance has regarding the consumer’s debts. Alliance has now sent creditor itemized statements for
the debts to the consumer. Alliance has reported the consumer’s disputes of her debts to the credit
bureaus. The Health Insurance Portability and Accountability Act (HIPAA) and the regulations of the
Department of Health and Human Services promulgated under HIPAA, among them, the HIPAA
Privacy Rule, the Fair Debt Collection Practices Act, and the Fair Credit Reporting Act, permit Alliance
to take the actions it has taken to collect the consumer’s debt owed the creditor for medical services
provided to the consumer. Alliance has complied with the law in all respects.
If there is anything else you want to discuss with us please feel free to contact Holly at ###-###-####,
Monday thru Friday 8:00 AM – 5:00 PM (CST). If the consumer would like more information regarding
his accounts, please have him call ###-###-####, Monday thru Friday 8:00 AM – 5:00 PM (CST), to speak
to one of our Account Managers.
Sincerely,
Compliance Department
Alliance Collection Agencies, Inc.Initial Complaint
06/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This account on my credit report is false and misleading account and is a violation of 15 USC 1692e. I owe no alleged debt to Alliance Collection Agency whatsoever because I didn’t owe Aurora Advanced healthcare Pursuant to 15 USC 1602(l) my social security number is a credit card. Not only is it a credit card it’s an open-end credit plan that is liable to the United States pursuant to 18 USC 8 and anytime I use my social security card in a transaction it becomes a consumer credit transaction pursuant to 15 USC 1602i. Within every consumer credit transaction, there is a finance charge, and pursuant to 15 USC 1605 the finance charge is the sum of all charges and can’t be paid with comparable cash. So all my transactions with Aurora advanced healthcare was paid in full and this account is false and misleading pursuant to 15 USC1692e. They are also harming my reputation, which is a violation of 15 USC1692d(1). They are also infringing upon my right to privacy pursuant to 15 USC 1681a(4).Business response
07/06/2021
This letter responds to the complaint submitted on 06/26/21 (BBB Complaint ID# ********) which
states, “This account on my credit report is false and misleading account and is a violation of 15 USC
1692e. I owe no alleged debt to Alliance Collection Agency whatsoever because I didn’t owe Aurora
Advanced healthcare Pursuant to 15 USC 1602(l) my social security number is a credit card. Not only is
it a credit card it’s an open-end credit plan that is liable to the United States pursuant to 18 USC 8 and
anytime I use my social security card in a transaction it becomes a consumer credit transaction
pursuant to 15 USC 1602i. Within every consumer credit transaction, there is a finance charge, and
pursuant to 15 USC 1605 the finance charge is the sum of all charges and can’t be paid with comparable
cash. So all my transactions with Aurora advanced healthcare was paid in full and this account is false
and misleading pursuant to 15 USC1692e. They are also harming my reputation, which is a violation of
15 USC1692d(1). They are also infringing upon my right to privacy pursuant to 15 USC 1681a(4).”
Alliance Collection Agencies, Inc. (“Alliance”) collects consumer debt for medical services owed to
Aurora Advanced Healthcare Inc. We have investigated the consumer’s complaint. Please find
enclosed with this letter a schedule showing the complete history of the consumer’s accounts placed for
collection with Alliance. Alliance has properly investigated the consumer’s disputes regarding his
debts and verified the accuracy of the information Alliance has regarding the consumer’s debts.
Alliance has now sent creditor itemized statements for the debts to the consumer. Alliance has
reported the consumer’s disputes of his debts to the credit bureaus. The Health Insurance Portability
and Accountability Act (HIPAA) and the regulations of the Department of Health and Human Services
promulgated under HIPAA, among them, the HIPAA Privacy Rule, the Fair Debt Collection Practices
Act, and the Fair Credit Reporting Act, permit Alliance to take the actions it has taken to collect the
consumer’s debt owed the creditor for medical services provided to the consumer. Alliance has
complied with the law in all respects.
If there is anything else you want to discuss with us please feel free to contact Holly at ###-###-####,
Monday thru Friday 8:00 AM – 5:00 PM (CST). If the consumer would like more information regarding
his accounts, please have him call ###-###-####, Monday thru Friday 8:00 AM – 5:00 PM (CST), to speak
to one of our ******* ********.
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Contact Information
Customer Complaints Summary
36 total complaints in the last 3 years.
17 complaints closed in the last 12 months.