Business Profile
Rent to Own Furniture
Rent-A-Center, Inc.About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Gov. Action
On August 2, 2022, California Attorney General Rob Bonta announced a $15.5 million settlement with Rent-A-Center, based on alleged violations of state consumer protection laws relating to unlawful leasing practices and deceptive marketing. An investigation into Rent-A-Center's "kiosk" business that operates out of traditional retail stores alleged that the company used an inflated "cash price" for products that was 15% higher than the retail price, potentially costing consumers hundreds of extra dollars, among other allegations. The case was settled by the parties, and as part of the settlement, Rent-A-Center did not admit to any violations of law or any wrongdoing.
As part of the stipulated judgment resolving the Attorney General's investigation, Rent-A-Center agreed to comply with significant injunctive terms to deter future misconduct, pay $13.5 million in restitution to California consumers, and pay $2 million in civil penalties.
A copy of the stipulated judgment is available here: https://oag.ca.gov/system/files/attachments/press-docs/Stipulation%20and%20Signed%20Judgment_Redacted.pdf
A copy of the complaint is available here: https://oag.ca.gov/system/files/attachments/press-docs/Complaint%20%283%29.pdf
To view the Press Release go to: https://oag.ca.gov/news/press-releases/attorney-general-bonta-announces-155-million-judgment-against-rent-center