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Business Profile

Rent to Own Furniture

Rent-A-Center, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rent-A-Center, Inc. has 2978 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 338 Customer Reviews

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    Review Details

    • Trellious C

      Date: 07/09/2025

      Signed up on the first week 1 dollar and they charged me the regular price. Then how the manager call and the voice mails she be leaving unprofessional

    • Cheryl H

      Date: 07/09/2025

      Cheryl H

      Date: 07/09/2025

      103rd in ****** is not a good location since previous mgr left. They dont have good communication when a cust is trying to pay off item early. Now I have to pay extra because they did not tell me if the payment was split up (the same day) it would cost extra $. I could have waited 30 min and paid the whole thing at once if they had told me that before they ran my payment

      Rent-A-Center, Inc.

      Date: 07/10/2025

      This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, *********** 

    • Jeanmarie G

      Date: 07/07/2025

      Jeanmarie G

      Date: 07/07/2025

      30 days after paying off a washer dryer stackable it broke, I paid well over $3,000. I contacted ****** corporate who felt it should be fixed but the ************************* store would not fix it. They tried leasing me a new one. This place is a SCAM

      Rent-A-Center, Inc.

      Date: 07/08/2025

      Rent-A-Center has reviewed Ms. ******** feedback and determined that it has been filed against the wrong company. The rental-purchase agreement in question pertains to a different business. Therefore, we encourage Ms. ****** to direct their review to the appropriate company for resolution.  
       

    • Karen B

      Date: 07/05/2025

      Karen B

      Date: 07/05/2025

      The rent a center in ********** Ga the manager there was so rude I was talking to him he tells me to shut up I told him you cant tell me me shut up he has been harassing me calling my phone talking about a payment even though the bill wasnt due the dryer doesnt dry my clothes he claims the dryer was new they over charging for their merchandise rude rude rude

      Rent-A-Center, Inc.

      Date: 07/08/2025

      Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We are unable to locate a lease account under the provided email. To better assist you and address your allegations, please contact our customer service at ************. 

    • Cynthia R

      Date: 07/01/2025

      Cynthia R

      Date: 07/01/2025

      My payments have been made every other week since my purchase which was February, some how the claim I’m past due, they call regarding payments not stating mini Miranda. Send text messages, not following TCPA guidelines.
      Then show up
      Not only did they not set up my refrigerator I never even signed my contract.
      Very unprofessional

      Rent-A-Center, Inc.

      Date: 07/10/2025

      This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, Eclipse RTO. 

    • Theonshaye C

      Date: 06/30/2025

      If i could leave zero stars i would, The Tappahannock va store is by far the worst. They leave nasty and distasteful voicemails about you and other customers on the phone. I called and was told that i would receive a month free and never got it and the manager cussed me out as well. I will bever purchase from here again

    • Tina M

      Date: 06/27/2025

      I just paid off my washer through them.. I had the additional insurance they came 2 1/2 weeks ago to get my washer to fix it and still havent heard from them. Always an excuse when I call. So I took my business elsewhere!!!

    • Steven R

      Date: 06/25/2025

      I have a few inquiries that I was trying to ask the corporate office of Rent A Center. However, I ended up getting the customer service instead. I had asked them what the policy is and they refused.....even though I am speaking on behalf of both myself and my wife (who is at work and unable to be present).
      The issue number 2 is that we had purchased some furniture from our local rent a center in chickasha Oklahoma. Apparently, the furniture looked new and debugged at the store. However, when they brought them over, there was a rip/torn zipper on the seat cushion. After 3 weeks of having the furniture, we started to have an infestation of bed bugs originating from the rip/torn zipper seat cushion. We had informed our local rent a center about the issue. They said that they can't deal with the furniture while the furniture is under contract. I contacted rent a center corporate and like I said earlier...gotten their customer service and they gave me the runarounds.

    • Hristina Y

      Date: 06/24/2025

      If I could have give 0 to the sore located in ********* *************************************************************** I would. This is a scam , what kind of business they are running?? They make up their own clause that is not written in the contract. Using scam tactics with customers! Thats bad business.

    • Mario P

      Date: 06/24/2025

      Store in ******* territorial manager ***** ******* horrible customer support

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