Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent-A-Center, Inc. has 2980 locations, listed below.

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  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
• 

  Rent-A-Center

  5018 Clinton Hwy Knoxville, TN 37912-3838

• 

  Rent-A-Center

  58 Island Pond Rd Springfield, MA 01118-1027

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  Rent-A-Center

  303 Main St Southbridge, MA 01550-3726

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  Rent-A-Center, Inc.

  1029 W Will Rogers Blvd Claremore, OK 74017-5418

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am up-to-date on all payments. Rent-A-Center stopped accepting payments after an employee came into my home and damaged my wall while servicing equipment. I was set up on auto draft payments. They promised to return the next day to repair the damage but never did fix when they showed up with a five-day notice They continue to call and harass me after I told them to stop. One representative said he would keep calling and drive onto private reservation land (45 miles) every weekend, accusing me of stealing. They also mentioned we are stealing from their employee bonus. I know my rights as a consumer and this is not right. They also refuse to send me receipts of payment or a copy of the agreement. Ive requested this multiple times. A voicemail confirms they acknowledged causing the damage, yet they still wont accept paymentleaving me in an unfair and retaliatory situation.I request the BBB investigate Rent-A-Centers conduct as deceptive, harassing, and retaliatory, and require them to cease contact and consider the balance paid in full. I have proof of damages and voicemails.I request the following:1.That Rent-A-Center be investigated for deceptive and retaliatory behavior,2.That they be prohibited from any further contact, in person or by phone,3.That the matter be considered resolved and the balance forgiven, given their misconduct, and failure to repair damages, soliciting private property on native land (sovereign nation). Living on a reservation, Rent-A-Center has no jurisdiction to continue this harassment. Under A.R.S. 44-6806(E) and relevant Arizona law, I demand they immediately stop all further harassment, unauthorized visits to my residence, and collection calls. If this is not resolved, I will file with the Arizona Attorney General.

  Business Response

  Date: 07/28/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint. 
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ******************. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee. 
  
  Given the facts stated, we consider this matter closed. 
  
  Respectfully, 
  
  Rent-A-Center, Inc. 

  Customer Answer

  Date: 07/28/2025

  I have reviewed the business response and accept this resolution as long as purple cactus receives this same response - 

• Initial Complaint

  Date:07/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to start a order at Rent-A-Center. I paid the amount of $35 to hold my items then $141 for the 1sr month, **** the Manager asked. When it was time to sign the contracts, they sent 2. Then when I had to send them all my info, their email was fraudulent.

  Business Response

  Date: 07/18/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, *********************** - Retail Services MD, LP. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 07/18/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent a center in buckhannon wv has been harassing me from the moment it hit 10am on the day my payment was due and calls me multiple times a day including texts. I have not even received my check to pay the bill and I have been harassed for two days-3 days regarding paying the bill. I would like to stop being harassed by texts and phone calls bothering me while Im trying to work. Harassment doesnt make anyone want to pay a bill faster.

  Business Response

  Date: 07/18/2025

  Ms. ****** entered into a written contract in the form of a Rental-Purchase Agreement that contained all disclosures mandated by applicable state law.
  
  Despite numerous attempts, our District Manager has been unable to reach Ms. ****** to resolve the complaint. We request Ms. ****** to return our communications should she have further issues.  
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 07/18/2025

  Going into an agreement doesnt give a business permission to harass you and charge what ever account they want. 
  I recently paid for my item and clicked do not save payment just to receive a response two days later of a text informing me theyre going to start charging said card. 

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/27/25 rent a center ************ location ************************************************************ I called to make final payment on my couch and approved the transaction of ***** over the phone we ended the phone call and 2 minutes later the amount of 4***** was pulled from my account, I contacted the store manager and he said he would figure something out, I get a call back on 6/27/25 and was told that a refund has been processed and it should be cleared in 7-10 business days, I waited 10 full business days and the manager had no resolution for me and so I called corporate multipule times the next couple days to get in touch with someone that could help but no luck. Today is 7/15/25 and still no refund today marks 13 full business with no room, Im incredibly upset with how this company works, and have thought about taking legal action against the company themselves

  Business Response

  Date: 07/16/2025

  Rent-A-Center (RAC) transactions are not loans or financing agreements. Instead, RAC purchases merchandise selected by the customer from the host store and rents it to the customer under terminable agreements that include all legally required disclosures.
  
  Rent-A-Center denies any allegations of harassing Ms. ******* Rent-A-Center has determined Ms. ******** primary concern is regarding certain contractual obligations stated in the Agreement, which theyve failed to comply with. Rent-A-Center is authorized to contact Ms. ****** for payments while she rents our property. We encourage Ms. ****** to arrange for the return of the property if she is no longer able to make timely payments. Furthermore, *** offers payment protection as part of its Worry-Free Guarantee, allowing customers to voluntarily return an item and later re-rent the same or a similar item while resuming payments from where they left off.
  
  Despite our efforts to resolve Ms. ******** issues, we are unable to reach a resolution. We request Ms. ****** to contact her local store should she have further issues.
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 07/16/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent a center has been harassing me by calling back to back repeatedly every single day. On July 14th the manager of the Bainbridge store that she would continue harassing me words out of her mouth- play recording for quality review. I advised there are rules and laws and policies for alleged debt collectors and to communicate another method, she refused and immediately called back. She is not fit for management

  Business Response

  Date: 07/16/2025

  Rent-A-Center (RAC) transactions are not loans or financing agreements. Instead, RAC purchases merchandise selected by the customer from the host store and rents it to the customer under terminable agreements that include all legally required disclosures.
  
  Rent-A-Center denies any allegations of harassing Ms. ******* Rent-A-Center has determined Ms. ******** primary concern is regarding certain contractual obligations stated in the Agreement, which theyve failed to comply with. Rent-A-Center is authorized to contact Ms. ****** for payments while she rents our property. We encourage Ms. ****** to arrange for the return of the property if she is no longer able to make timely payments. Furthermore, *** offers payment protection as part of its Worry-Free Guarantee, allowing customers to voluntarily return an item and later re-rent the same or a similar item while resuming payments from where they left off.
  
  Despite our efforts to resolve Ms. ******** issues, we are unable to reach a resolution. We request Ms. ****** to contact her local store should she have further issues.
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 07/16/2025

  I am rejecting this response because:   Rent a center is a franchise in ********** not the corporate office, and  is  therefore acting as third party collector. The subject matter is the harassment by continuous calls back to back.  The manager advised they can call twice in a day. I advised cease communication by phone and by mail only, I have invoked my right to determine how I would like to be contacted. That has been violated according to Georgia Fair Business Practices Act. the designated person for resolution was not very helpful in regards to my best interest or good faith resolutions to the harassment even with evidence of wrongdoing 

  Business Response

  Date: 07/17/2025

  Rent-A-Center (RAC) transactions are not loans or financing agreements. Instead, *** purchases merchandise selected by the customer from the host store and rents it to the customer under terminable agreements that include all legally required disclosures.
  
  Rent-A-Center denies any allegations of harassing Ms. ******* Nonetheless, per her request, we have placed a do-not-contact order on Ms. ******** account. *********************** note, we are still permitted to contact her for purposes of scheduling pick up of our property. Since her account is severely delinquent, we encourage Ms. ****** to arrange for the return of the property. Furthermore, *** offers payment protection as part of its Worry-Free Guarantee, allowing customers to voluntarily return an item and later re-rent the same or a similar item while resuming payments from where they left off.
  
  Despite our efforts to resolve Ms. ******** issues, we are unable to reach a resolution.
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 07/17/2025

  I have reviewed the business response and accept this resolution. 
  I will accept $1,000 per call recorded  and have it mailed to the store for me to pick up in check form

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a day late for my payment and instead of calling me they showed up at my house to tell me I was late. They blocked my driveway so I couldnt leave for over 20 mins. I told them I could pay on Monday which is less than a week overdue and they said that would be fine and then the next day theyre banging on my door so hard it sounded like the glass was going to shatter. I wasnt home at the time I was watching from my outdoor camera. Day two comes around and they unplug and damage my outdoor camera, move stuff around on my porch (which you can hear from the indoor cameras) and they start pounding on my windows. Then they open my front door and step into my home (which is caught on my indoor camera since they damaged my outdoor camera) this was today (07/12/25), yesterday (07/11/25) and the original day that I told them I could pay on Monday and they said it was fine was Thursday (07/10/25)

  Customer Answer

  Date: 07/12/2025

  Hello, I have been contacted by *** and they said they will take action with the employee that caused the problems. They said that is not the way we handle things here and said that they will take care of the issue. 

  Business Response

  Date: 07/15/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.      
   
  We have contacted Mr. ******** and reached a resolution to the complaint. We appreciate his attention to this matter as we do not condone this type of behavior from our employees.  
   
  Given the facts as stated, we consider this matter closed.  
   
  Respectfully,  
   
  Rent-A-Center, Inc.

  Customer Answer

  Date: 07/15/2025

  I have reviewed the business response and accept this resolution. 

  Hello, I have been contacted by *** and they said they will take action with the employee that caused the problems. They said that is not the way we handle things here and said that they will take care of the issue. 

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October, I opened an account with ********************** to purchase a memory foam mattress. Before my first payment, my husband added a king-size bedroom set to the account and paid $140 using his debit card. Both items were scheduled for delivery on December 13. The mattress was delivered, but the bedroom set was not. We were told the hardware was missing, despite it being brand new in the box.Over the next several weeks, we were given multiple excuses about why the bedroom set couldnt be delivered. We later found out that this bedroom set doesnt even come in king size, so it was never actually available.Due to the delays and misrepresentation, we decided to cancel the account and returned the mattress. I did not ask for a refund for the mattress since it was delivered. However, we have been trying for months to receive a refund of the $140 paid for the bedroom set that we never received.Despite several store visits, phone calls, and discussions with two different managers, we were constantly given excuses or ignored. I was even told to use the amount as store credit, which I declined.We are simply asking for a refund of the $140 for the item we never received. We feel misled and mistreated and hope this issue can be resolved promptly.

  Business Response

  Date: 07/15/2025

  Ms. ****** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.  
   
  We have contacted Ms. ****** and reached a resolution to the matter. Furthermore, we confirm the request for a refund was submitted. We respectfully request that Ms. ****** allows 5-7 business days for the refund to be processed. Ms. ****** may contact the store directly with any additional questions or if she has not received the refund within 7 business days.  
   
  Given the facts as stated, we consider this matter closed.  
   
  Sincerely,  
   
  Rent-A-Center

  Customer Answer

  Date: 07/15/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had paid off my washer and it went bad. I have benefits plus on it and no technician came out to fix it so I had to start a whole new agreement for another one. When they delivered the new one the worker did not take the old one to get fixed which he was supposed to. Now the one they brought me doesn't work either the sensory is bad. They are not trying to bring me a replacement yet charge me brand new price for the one that doesn't work. I have 7 kids and haven't been able to do clothes in over 2 weeks and they aren't trying to do anything

  Business Response

  Date: 07/15/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Ms. **** and reached a resolution to the matter.  
  
  Given the facts as stated, we consider this matter closed.
  
  
  Sincerely,
  
  Rent-A-Center

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being over charged got a used washing machine at rent a center. The cost of the washing machine is $1,200 but I have paid $1,340.85. They are trying to still take more money from my card and I believe someone is stealing.

  Business Response

  Date: 07/11/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ***********************. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts stated, we consider this matter closed.
  
  
  Respectfully,
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 07/11/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with rent a center but was lied to and mislead by the sales associate. I made all payments early or on time and when I was supposed to make the final payment of the 6 months same as cash contract suddenly the guidelines changed that I was due to make way more payments. I've done alot of research and apparently this is a common issue with this company. I was to pay off the item in 6 months for same as cash price. I said so if I make all my payments on time in full I'll be paid off in 6 months and its mine, she said yes or you can choose to pay it off early. Well they set it up where my payments were short of the 6 month goal and pretended they didn't say that. If that was true why would I make all my payments on time and early then just decide not to pay. I want my payments back in exchange for the property.

  Business Response

  Date: 07/14/2025

  Ms. **** entered into a written contract in the form of a Rental-Purchase Agreement that contained all disclosures mandated by applicable state law.
  
  Despite numerous attempts, our District Manager has been unable to reach Ms. **** to resolve the complaint. We request Ms. **** to return our communications should she have further issues.  
  
  Sincerely,
  
  Rent-A-Center