Complaints
This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 45 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with AMERICOLLECT **** I do not have a contract with the collection agency AMERICOLLECT *** , they did not provide me with the original contract as requested.Customer Answer
Date: 07/21/2025
I have reviewed the business' response and am rejecting it because: Im not liable to the debt AMERICOLLECT *** sold to a third party, I haven't signed any paperwork signing off debt to another party, I never received notice of transfer of debt nor had a new contract made in my name, sent to me, signed by me, any debt sold to a third party is now the third party's debt not any other customers. I demand a correction of report and the account to be removed from my credit report.
Sincerely, ******* JezakCustomer Answer
Date: 07/21/2025
Files attached with dates and information
Business Response
Date: 07/22/2025
Please see attachedCustomer Answer
Date: 07/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:07/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Americollect called claiming that I owed a medical debt, but two different representatives refused to give more information about the debt unless I would give them personally identifying information over the phone. When I demanded that they send information about the debt to me via mail, both representatives refused and redirected me to sign in to their website. I never acknowledged any debt. I eventually resorted to involving attorneys, at which point, the representative claimed to "disconnect my number" and ended the call. I believe this company is engaged in fraudulent practices.Business Response
Date: 07/17/2025
Please see attachedInitial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Carolina ********* Physicians. I do not have a contract with Americollect **** they did not provide me with the original contract as I requestedBusiness Response
Date: 07/15/2025
Please see attachedInitial Complaint
Date:07/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an inaccurate medical collection placed by AMERICOLLECT on behalf of ****************************** , which is still reporting on equifax and experian , the debt is not valid and i do not owe it. There is no original agreement bearing my signature authorizing this debt, Violating my rights pursuant to FDCPA 15 US Code 1692g(a), which requires debt collectors to provide proper validation . Selling or reporting debt without proof of liability is unlawful. Secondly, this debt was reported without permissible purpose, violating FCRA 15 US Code 1681b(a). There has been no verifiable evidence or documentation provided after multiple disputes in the past. Third , this account was opened in 2019 and continues to report without any explanation for why it came back " verified " after disputes. This violates FCRA 1681i(a) , which requires a reasonable reinvestigation which mandates accuracy and proper updates to the file. on 01.27.2025 , the **** finalized a rule banning the reporting of medical debt on consumer credit reports used by lenders and prohibited coercive debt collection through credit monitoring. This rule updated Regulation V of the **** , reflecting that medical debts have little predictive value and should not be used to influence credit decisions. This collection has already been removed from ********** and I demand that it be immediately and permanently deleted from ******* and Experian . Continued reporting on this account is a violation of my rights and current federal law. Please take prompt action and confirm deletion in writing.Business Response
Date: 07/07/2025
Please see attachedInitial Complaint
Date:07/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt was linked to a product purchased using a promotional voucher that was not deducted.Business Response
Date: 07/07/2025
Please see attachedInitial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for the debt claimed by ****************************. I have no agreement with AMERICOLLECT **** and they failed to supply the original contract I asked for They also report a duplicate of the same account in my report and this is causing me great harm, This account is hurting my ability to obtain credit.Business Response
Date: 07/02/2025
Please see attachedInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why Americollect, Inc. is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1155 Amount Disputed: $1045Business Response
Date: 06/24/2025
Please see attachedInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why AMERICOLLECT *** is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ************* Amount Disputed: $1,562Business Response
Date: 06/18/2025
Please see attachedInitial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they didnt supply said informationBusiness Response
Date: 06/18/2025
Please see attachedInitial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[Quazir *****-*****][*********************************************************][June ****** ][Americollect (Emergency Resources Group) ][******************************************************************]Subject: Dispute of Alleged Debt Under 15 U.S.C. 1692g and FERA Section 605B To Whom It May Concern,I am writing to formally dispute the validity of an alleged debt referenced in your recent communication. Pursuant to my rights under the Fair Debt Collection Practices Act (15 U.S.C. 1692g), I request full validation of this debt, including the original creditors name, the amount, and supporting documentation verifying that I am legally obligated to pay it.Additionally, under Section 605B of the Fair and Accurate Credit Transactions Act (FACTA) as amended by the Fraud Enforcement and Recovery Act (FERA), I am asserting that this item may be the result of identity theft or fraud. I request that the account in question be blocked from my credit report in accordance with 15 U.S.C. 1681c2 (FERA Section 605B), pending the outcome of your investigation.Enclosed are copies of my identification and a brief statement disputing the item. If you require a police report or *** identity theft affidavit, please inform me in *********** are hereby notified to cease collection efforts until this debt is validated, and to remove or block any unverifiable or fraudulent information from my credit report as required by federal law.Sincerely,[Quazir *****-*****]*************, ****************************Business Response
Date: 06/05/2025
Please see attached
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.