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          Find a Location

          Pacific Cycle, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePacific Cycle, Inc.

            Producers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:

            On 4/30/2021, BBB sent Pacific Cycle a letter regarding a detected pattern of complaints. These complaints pertained to consumers stating that the products they purchased were defective or not as advertised. Consumers also stated they had difficulty communicating with representatives from Pacific Cycle regarding these issues. 

            On 12/15/2021, Pacific Cycle responded to the pattern of complaint letter. In their response, they stated that they received an overwhelming increase in call and email volume during the pandemic, an increase that they were unprepared for. They stated that since that time, they have taken steps to improve their level of customer service, including hiring more staff and adding methods of communication for their customers. They also state that product quality is something that they stand behind, and customer satisfaction is of utmost importance. They state they are continuing to rebuild and refocus their customer experience program. 

            Additional business information

            Additional Info:
            In December 2000, Pacific acquired the bicycle division of Brunswick Corporation. As part of the acquisition, the company obtained control of the Mongoose and Roadmaster brands. In September 2001, Pacific acquired the bicycle asset of Schwinn/GT Corporation and obtained control of the Schwinn and GT brands.
            See all additional business information

            Contact Information

            4902 Hammersley Rd

            Madison, WI 53711-2614

            Get Directions
            Visit Website
            (800) 626-2811

            Customer Reviews

            1.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Pacific Cycle, Inc. designs, markets and distributes branded bicycles and other recreational products.

            Products & Services

            Bikes, Bike Helmets, Bike Accessories, Bike Parts, Bike Trailers, Electric Ride On Toys, Ride On Toys, Bikes, Bike Helmets, Bike Parts & Accessories, Bike Trailers, Scooters

            Business Details

            This is a multi-location business.

            Find a Location

            Pacific Cycle, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4902 Hammersley Rd, Madison, WI 53711-2614
              BBB File Opened:
              10/16/2001
              Years in Business:
              47
              Business Started:
              1/1/1977
              Business Started Locally:
              1/1/1977
              Business Incorporated:
              6/9/2004
              Type of Entity:
              Corporation
              Alternate Business Name
              • Schwinn Bicycle Company
              Business Management
              • Rebecca Gray Sen, Senior Manager
              Contact Information

              Principal

              • Rebecca Gray Sen, Senior Manager

              Customer Contact

              • Rebecca Gray Sen, Senior Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              28 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased a pacific childrens bicycle from Target retail. upon assembly the pre assembled crank assembly was fastened far too tight making it impossible for w child to pedal as the tightened nut for pedal crank is crushing the bearings. It in not fixable as its far too tight to budge. Pacific wont honor their two year warranty and suggested me the cusromer to pay to have it fixed. They even sent a replacement component without my knowledge that has nothing to do with the issue. they should send a replacement pre assembled component including frame and crank assembly.
              Read More
              Read 27 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Scott S

              06/09/2022

              Before I purchased a bike on Amazon, I asked about a part I wanted to replace and they told me what I needed and bought it on Ebay (no return), which was the wrong size. Contacted seller, no answer back. I contacted seller on Amazon 2 or 3 times with no reply. Contacted Schwinn. They said they would send me a check for part. That was 5-20-22. Now 6-8-22 and no check or word from Schwinn. I paid $32.50 for the part and was asking to maybe get $ 25.00 at least to get some of my money back.


              Pacific Cycle, Inc. Response

              06/13/2022

              Our apologies again that you received the incorrect part from ***** We were happy to make that right for you with a check refund, which was sent for processing to our Accounts Payable team on 6/6/2022. Checks can take up to 14 business days to arrive. Thanks for your patience and understanding!

              Customer Response

              06/28/2022

              Finally received my check from Pacific Cycle/Schwinn. Still might be ***** of purchasing from them again in the future.
              Read 3 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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