We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Auto Parts

RockAuto, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.21

Average of 300 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Edwin R

    Date: 04/16/2025

    Couldnt locate my package horrible customer service no contact number

  • Anthony B

    Date: 04/15/2025

    This is the worst place to buy any car parts from. I ordered struts for my car and turns out they were not any good. I went through warranty and of course I had to pay to get a replacement and send back the old defective part and when I went to do it, the time has elapsed. Now the part I got in December its bad again. So now I have to order struts from my local Auto zone and have them installed. Stay away from this place. They have no customer service number to call to speak with someone, which is ridiculous to say the least. Never ever again in my life will I purchase anything from them.

  • Cheryl A

    Date: 04/14/2025

    Placed an order, received partial fulfillment. Twelve days later the order is close leaving me with zero tracking opportunity. RockAuto relies only on AI, giving a customer no recourse for refund or merchandise whereabouts.

  • Chris C

    Date: 04/12/2025

    Shipped wrong part 3 times!! Red flag number one: They do not have a customer service where you can call or email directly! Red flag number 2: They do not read what you put in the complaint form when returning the item, or I am sure they would have realized the issue, but doubtful! So now I have to return this(3rd) item at my own expense and wait for a refund for about a week and now have to go to a different business I can trust, definitely not rockauto! This company is unprofessional and definitely it trustworthy!! Do not USE this company, go else where!! I cant drive my car because of this horrible situation with this company!! Absolutely Pathetic!

  • Jemal W

    Date: 04/10/2025

    This is the worst company to do business with no customer service representatives. I returned a part that I didn't need only for them to tell me they didn't recieve it, I checked the tracking and it was returned back to them. Now they are giving me the run around about my refund I'm out over $200, until I can get them to refund me my money. I will never order anything from them again and I encourage others not to neither

  • Joshua K

    Date: 04/09/2025

    How do they have an A+ rating? Must be paid for! No customer service number to call in. You have to email the issue and wait for a response. I paid through ****** so hopefully they can help resolve my issue. They shipped an 85lb flywheel in a box with other misc parts with no packing material. Shipped from **** to **. You can imagine how the parts looked when arrived. Waited a week to get a box of missing and damaged parts. Now playing the game about trying to return this junk to get my money back so I can hopefully buy a better product locally.

  • Mr B

    Date: 04/08/2025

    Number one worst unprofessional unethical..They charge high prices and don't even send catalytic converters in a box. They did not cover the O2 sensor port or properly cover the inlet of the converter either. What type of god-awful company is that cheap or stupid to have someone leave a catalytic converter on on a front porch with absolutely no box at all? RockAuto that's who..

  • Jacob R

    Date: 04/04/2025

    Its robbery what theyre doing. You pay extra to get parts delivered by a specific date. They dont even ship the items by the day theyre supposed to be delivered by. They just pocket that extra money you paid to get the parts there on time. Dont EVER use RockAuto. Pay the extra money and support your local auto parts store.

  • Devin K

    Date: 03/31/2025

    Frustrating experience. I placed an order with RockAuto for some door seals for my 2000 Chevrolet Tahoe (new body). I unboxed the parts and immediately noticed that they didn't fit. I assume that the seals I received are for an old bodystyle 2000 Tahoe. The RockAuto website doesn't specify new-old body when ordering. This would all be acceptable business. My problem is with what came next. Rock Autio return process is IMPOSSIBLE. I set at my computer for over an hour trying to get their system to accept my return. They would only accept one piece of the six part kit. No customer service number to call. These guys are a joke, online robbers. I'm out $140. I would caution everyone to take your business elsewhere. Horrible, frustrating experience.

  • Phillip B

    Date: 03/24/2025

    Previously a regular customer with Rock Auto. I will not be ordering from them again. I ordered a Mass Air Flow Sensor for $115. Part was faulty and did not work. It only had 2 of the 3 sensors inside the part. I tried to return, but they don't take returns, they only replace. I had already installed a different one to fix the issue. So i am out $115. No customer service number or anyway I could find to get in touch with them.

RockAuto, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.