Reviews

This profile includes reviews for Alliant Energy Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alliant Energy Corporation has 10 locations, listed below.

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  Alliant Energy Corporation

  4902 N Biltmore Ln Madison, WI 53718-2148

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  Alliant Energy Corporation

  120 E. Maple Avenue Beaver Dam, WI 53916-2131

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  Alliant Energy Corporation

  2777 Columbia Dr. Portage, WI 53901

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  Alliant Energy Corporation

  1919 Alliant Energy Center Wa Madison, WI 53713

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  Alliant Energy Corporation

  3730 Kennedy Rd. Janesville, WI 53548

Review Details

• Review fromPETER S

  Date: 10/02/2023

  1 star
  We have not even begun to use Alliant yet as our provider for power and they have already made errors. My wife and I are building a new house and had to file an application for service. After filing the application for service back in AUGUST and receiving a confirmation email from Customer Support saying that they would forward it to the field again, nothing happened. Near the end of September I was informed by my electrician that the field agent had reached out to him asking if anything was ever filed. I, of course, responded with yes and I had received confirmation of the filing. Shortly after our electrical work was inspected by the building inspector I was asked by the field agent when our inspection would be completed. I told her I was informed that it had already been completed and had been submitted to Alliant. However, she had not received it yet again. This whole debacle has pushed our move-in date back several weeks and continues to cause issues solely because Allaint does not appear able to communicate with their field teams. If my wife and I could select a different power company we would.

  Alliant Energy Corporation

  Date: 10/03/2023

  We apologize for your negative experience with Alliant Energy. We value your feedback and have forwarded your comments to management for review.

• Review fromJim P

  Date: 07/24/2023

  1 star
  Poor customer service! Waited 20 minutes to talk to someone who could not help me. They instead gave me another number to call and they did not answer. When I told the customer service representative, Debra, that I had been waiting for 20 minutes I got instant attitude and was scolded about being argumentative.

  Alliant Energy Corporation

  Date: 07/25/2023

  Thank you for your feedback. We are always looking for ways to improve our customers' experience.

• Review fromJustin H

  Date: 05/01/2023

  1 star
  Alliant Energy is not customer focused. My wife and I are attempting to install solar panels onto our home. Alliant is needed to sign off on the project. They are literally dragging their feet and delaying and obstructing us from getting the project approved. Their business practices should be illegal.

  Alliant Energy Corporation

  Date: 05/05/2023

  Thank you for taking the time to to share your thoughts. We value your feedback.

• Review fromRandy N

  Date: 03/21/2023

  1 star
  NOT a Customer Focused Company. Have an established 3 season Cottage in Wisconsin Dells. We shut off the main breaker in Nov 22, with the intent of turning power back on in March; as has been done for many years. Tried to log into our Alliant Online account today to make sure service and balance is current. Could not access our account and received an error message saying we are 'no longer custodian of the account'. Called Alliant Energy CS. Bridget of Alliant CS advised Service is 'Not Active' and had no information as to why. Further, she had no information to go from based on the notes they entered into the account on Jan 3rd when they shut off the meter and locked our online account. She agreed to look into the status and call back, which she did 2 hours later. While waiting for her return call, I called our neighbors by the property who took pictures and sent them to me. Could see that a branch took down the line to the property and a new line was strung to the pole and coiled up to be re-connected at a later time. When Bridgett called back she said a crew was out on Jan 3rd due to an outage in the area and that they noticed that our meter was 'inactive' and shut it off which did not make sense given there are so many cottages in the area that the owners mothball in the winter. She could NOT explain why they did not contact us, and that they just unilaterally decided to deactivate my on-line Alliant Energy account. She stated that it is the homeowner responsibility to connect their transmission line to our property and said they chose to turn the meter off because of possible damage, etc. Bridgett suggested that it could be a safety concern so they turned off the meter; to which I asked "How can there be a safety issue if there is NO Active power line to the property". She had no clear answer to this question.

  Alliant Energy Corporation

  Date: 03/22/2023

  We appreciate **************** taking the time to share his thoughts.

• Review fromLaurie A.

  Date: 01/24/2023

  1 star
  Because of Alliant Energy's lack of responsibility and oversight, I am being held responsible for an amount of money due on my electric/gas bill that is NOT my responsibility. I was faithful to Alliant for 18+ years by being enrolled in autopay. I was in a special program for a year. Half way through that year, in 2022, Alliant made a change of account name, per my request. In doing that change, they created a new account. They DID Not tell me the name change would start the special program over from the beginning. The representative told me, upon asking, that my specifial program would pick up where it left off with the name change and creation of new account. Because of that lack of responsibility, I lost about 6 months of my payments being rewarded in the special program. So now, a year after starting the special program, they're telling me I owe them a large amount of money that should have been written off. None of this is my fault or responsibility. Alliant is going back on their word. THEY LIED TO ME, and now they're making me responsible for their mistake. I HOPE NO ONE EVER SHOWS FAITH IN ALLIANT ENERGY AGAIN. They don't give a c*** about their customers. Because I am a responsible person, I will reluctantly pay the amount due over three months time.

• Review fromElizabeth D

  Date: 11/25/2022

  1 star
  We switched from automatic/paperless billing to manual/USPS billing on 7/27/2022. We did not receive a paper statement until late October 2022. Because we did not receive a bill, we missed 2 payments, which I do take partial responsibility for. We received a past-due/disconnect notice in the mail which I paid in full electronically on Sept. 27. However, Alliant did not process the payment correctly. This resulted in our service being disconnected on Oct. 4 while we were on vacation and our son was at our home with a babysitter. We did not receive a single call from Alliant prior to the disconnect, which is required by State law. The one positive thing I can say is service was restored within an hour when we made payment with a credit card by phone after our plane landed. Since then, I have been watching our account closely. We received a paper bill on 10/31 and I made an electronic payment on 11/1. Again, Alliant did not process it correctly. I contacted them online 11/17 and uploaded proof of payment showing the correct account number was used and even provided the confirmation they sent the bank upon receipt of payment. I got another past due notice today. The bank once again confirmed that Alliant has the money and the account number referenced is correct. I tried calling Alliant to resolve this, but it is Black Friday and they are only taking emergency calls.
  For anyone who might be thinking we're trying to pass blame, I have bank statements, call logs, etc. to support all the above. I work in banking and have a credit score over 800. We are very on top of our finances and do not miss payments. I am posting this because I'm disgusted these utility monopolies are allowed to exist. We have no alternative providers for electricity so my only recourse is to vent my frustration here.

  Alliant Energy Corporation

  Date: 12/02/2022

  Alliant Energy would like to apologize to ****************** for the poor customer experience. We have researched the electronic payment made on 11/1. The payment did not post to ********************** account because we were provided with an incorrect Alliant Energy account number. We have correctly applied the payment. An employee with our Customer Relations team has left a voice mail message requesting ****************** to contact her directly if she would like to discuss her concerns.

• Review fromjean S

  Date: 10/09/2022

  1 star
  This is clearly a monopoly organization that persuaded my elderly father to sign up for budget billing that executed a $30 "overusage" penalty barely before the 6 month review period expired. Alliant insisted he used twice the amount of the previous February in a 600 square foot apartment that does not include a dishwasher, washer, or dryer. The oven in the unit has never been used. Had my dad used twice the amount of energy (despite any energy cost increase), he would have melted. Yet, when Alliant was contacted, all the rep could say was she would have incurred the same fee. Yet, here we are 5 months later running a surplus. The policy is bordering on elder abuse.

  Alliant Energy Corporation

  Date: 10/25/2022

  Alliant Energy's budget billing program is an optional program available to most residential customers. The program helps customers plan for their monthly energy bill. While customers enrolled in this program pay the same amount each month, they are still responsible for paying for the actual amount of energy they use. The budget amount is reviewed every six months and is adjusted based on the usage at the property as well as any changes in utility cost.

• Review fromPenny S

  Date: 08/10/2022

  1 star
  Alliant energy talked to a person about my account and Literally less than thirty minutes later a woman calls from Alliant energy asking me questions about my account that I just talked about and resolved . Communication with this company is not good at all, they have computers , they can look up when the last time I called and what it was about , they are wasting their time and mine talking about a issue that was resolved thirty minutes ago.

  Alliant Energy Corporation

  Date: 08/11/2022

  Thank you for your feedback ******************. Alliant Energy uses an automated system to call customers for various reasons. For some call types, the automated system will transfer the customer to a representative when the customer answers the phone. Customer accounts are loaded into the system at the beginning of the day, so the outbound call was already scheduled before you made your inbound call. Your feedback will be shared with the appropriate party to see if any changes can be done to the automated system to prevent this from happening in the future. Thanks again for sharing your feedback.