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Electric Companies
Alliant Energy CorporationThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Alliant Energy Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.22/5 stars
Average of 18 Customer Reviews
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Review fromMichael T
Date: 07/07/2025
1 starI sincerely wish I could CHOOSE a BBB rated business. I believe there are specific reasons they choose not to be accredited. Alliant Energy is a terrible corporation. They have some wonderful people working for them, but as a business, they are one of the worst of the worst. Times in this economy are not the easiest at all right now, yet Alliant themselves choose to charge **** customers right about 30% more per kWh than other energy company customers are having to pay. Don't take my word for it, this has been documented in news organization reports, not my own research. This January for example, I paid over $100 more for my bill even when I used LESS power than the year prior. I've reduced my consumption, easing their load, yet I am paying significantly more per month, and its not a small significant difference. I've had winter months with bills over $900. My problem is that all of my appliances, including heating, water heater, and cooking are all electric. This seems to be what the government wants for the "cleanest" energy, yet this is exactly where Alliant chooses to bend their customers over and hit them the hardest. And the best part? Their rate increases are STILL NOT DONE!!! They will tout their easy "bill pay options" allowing you to stretch your "high usage months" cost over the 12 months of the year. Sure, that may be convenient enough, but it just takes the reasonable energy cost months and makes them also exhorbitantly expensive, and harder to keep food on the table and keep my kids in the activities they've been able to enjoy all these years prior. They've been subsidized with government (aka you and me) money for all of these eyesore windmills for "green energy", not to mention solar installs, and rather than fixing issues, chose to shut down the only true carbon free power in the state- ***** ****** in ****. Alliant Energy truly is the worst of the worst businesses, they don't care because we can't choose providers, look up ***********Review fromDixie W
Date: 12/27/2024
1 star0 stars! Alliant energy are crooks out to steel the money of hard working Americans. Me and my family have experienced nothing but issues with Alliant Energy. I Was paying for service at an apartment and moved out over a year ago, and I had to pay the total off before I could shut my account down and was told I would have no other payments. Now it is a year later, and I am Receiving a collections bill from them stating that I owe them money. This is absolutely unethical and completely unappropriate. We really need to get some different energy companies in the Wisconsin area because Alliant Energy is a joke. I am so disappointed and Will never recommend Alliant Energy to anyone!Alliant Energy Corporation
Date: 12/31/2024
We apologize for this customers frustration; however, the situation was thoroughly investigated by a senior member of our customer support team. The customers last payment posted to the account 13 days prior to the customer requesting that the service be terminated. Alliant Energy abides by Wisconsin ************************* rules and is required to bill customers for their usage through the last date of service.Review fromBipin K
Date: 11/26/2024
1 starAlliant energy has been sitting on my home solar energy sell my power application for nearly 2 months. Looks like they are passively discouraging people from going soalr.Alliant Energy Corporation
Date: 11/27/2024
We sincerely apologize for the frustration this customer has experienced with his solar installation. Alliant Energy's commitment to a diverse energy mix includes customer-owned generation. Our Distributed Generation team received needed documentation from the customer on Friday November 22nd. The solar meter will be installed as soon as possible after the Thanksgiving holiday.Review fromKristin E
Date: 11/11/2024
5 starsI am so impressed with Alliant Energy. We live in *********, **. During the derecho a few years back, i dont think we even went a night without power when the rest of the surrounding areas with different power companies were without power for 3 days.Last week, the power went out a little after 8am on Friday when many were working from home. The transformer had blown and had 3 flames from the top of it. Within a half hour after i heard the fire trucks, we had power again - over an hour sooner than their estimated restoration time.They had a planned outage this morning around 6am to replace that transformer, had told us it would be out for about ten minutes. The estimated outage time they texted today was about 1-2 hours. It was literally out for under 5 minutes!Again, i am just very impressed with their knowledge and efficiency. Thank you and your amazing technicians for literally keeping the lights on!!!Alliant Energy Corporation
Date: 11/18/2024
We greatly appreciate the positive feedback! Our crews work hard to provide safe, reliable power to our customers. Your comments have been shared with the local operations manager.Review fromGuy C
Date: 10/23/2024
1 starThe paperless bill option is unreliable at best. Paperless Customers are often forced to pay by phone and are charged an additional fee to do so.Alliant Energy Corporation
Date: 10/25/2024
We understand this customers frustration and apologize for the inconvenience. Please be aware that there is no charge to customers for making a payment by calling ********************* *********************** at **************. A Senior Coordinator will be reaching out to the customer to assist with his paperless billing concerns.Review fromPaula L
Date: 06/12/2024
1 starPeople at Alliant energy will not even send out an application for new service to a new residence! It's called pass the buck I've spoke to 2 different representatives the second said he was mailing out the application...still waiting. Spoke to a third person today. Guess what? They are going to yet again have a representative call me. See a pattern here???Alliant Energy Corporation
Date: 06/17/2024
We apologize for the poor customer service this customer received when contacting ********************. We will forward her feedback to the field operations manager for coaching. It appears that an engineering technician contacted the customer a day after this review was posted.Review fromRobert W
Date: 04/17/2024
1 starBad customer service been out with out power all after noon. They won't tell us why and there eta to getting back on keep changing start April 16,2024 power went out at 4:28 pm eta was 7:45 change it to 9:30pm then 11:30 pm now its saying 9am April 17 2024. When I called ask why it's taking so long cause I have my elderly mother living with me and she need the power for her oxygen machine run while she sleep they didn't answer question just that this was unexpected. Then I ask lady why not get another crew out there help first crew she responded we are working on as fast and safe as possible. Then she got very rude with me when I ask why the eta keep changing she would respond. So I ask to speak to supervisor she told me no supervisor aren't working now. And they will have 1 call me 2 morrow. So now I got take my mother to hospital make sure she stay alive and my food going spoil cause they are taking so long to do the job and they refuse contract the ground crew find out what is taking so long.Alliant Energy Corporation
Date: 04/18/2024
We understand this customers frustration and sincerely apologize for the negative experience. We do the best we can at providing an accurate restoration time for customers but its more of a challenge when we have major outages like we did on April 16th. We will review any call recordings and provide feedback as needed.Review fromJacob J
Date: 03/13/2024
1 starDon't care about they customers. Don't care about the situations families face. Don't care about how much they take and raise they rates on us people. Don't care about how many families will be with out power in April. All they care about is money. Money, Money, Money. **** Alliant. **** ****** is way more understanding to families. Alliant don't care if you ***.Alliant Energy Corporation
Date: 03/14/2024
We apologize for your negative experience with Alliant Energy. If you're having trouble paying your bill, we suggest that you contact Energy Assistance at ************** or ******************************************** to see if you qualify for assistance.Review fromDebra B
Date: 02/26/2024
1 starI was notified that my gas meter needed replaced. My appointment was for 2:30, when the appointment was made, I was told it would take one hour. I had to leave work early for this appointment as they don't work any later in the afternoon. When I arrived home at 2:30/left work at 2:20(it takes 7 minutes to get home) Alliant had already been here swapped out the meter & left a tag on my door to call and have my pilot lights re-lit. When I called the 800 number, another work order had to be placed and I was told it would be up to two hours before someone could come re-light my pilot lights & that my actual appointment time was 2:15.....so it took them less than 15 minutes to swap out a gas meter......hard to believe. (In my opion)Very poor service.... they forget who was paying their wages & who is the customer. I have always paid my Alliant bill on time, auto withdraw directly from my account. Therefore, to me this is very poor service. The fella who come to re-light the pilots was super nice. Thus the only reason for one star.Alliant Energy Corporation
Date: 02/29/2024
We apologize for your negative experience with Alliant Energy. We will review the situation and provide appropriate feedback.Review fromJessica B.
Date: 01/19/2024
1 starCharging for bill we already paid. Have proof that it was paid. Emailed it in. Still waiting. We have been fighting this since September. They claim that their computer system " returned " the money to our bank account. We emailed in our bank statements to prove it wasn't sent to us. Obviously their system is not secure.Alliant Energy Corporation
Date: 01/23/2024
We understand the frustration expressed in this review and want to assure you that we take data security very seriously. Upon investigation, it has come to light that this situation involved a scam where the customer's information was compromised by an unauthorized party. We recommend the customer contact their credit card ********************** to report the fraudulent activity and seek further assistance.
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