Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been collecting points for months now and made a redemption for gift cards. One went through but then they decided at this point to deduct over ****** points from my account and deny they redemption. They say it is for fraudulent activity (altering receipts) I have asked for proof as I have never submitted a fake or altered receipt and Im looking I cant see any that even APPEAR to be altered. I just would like my points back.

  Business Response

  Date: 02/19/2023

  Hello and thank you for reaching out. We love helping our Fetchers save more by awarding points for valid transactions, per our Terms of Service (***************************************************) We noticed a trend where the submitted receipts were showing a Suspended Transaction banner printed on the receipts. While these types of submissions would be classified as "incomplete transaction" receipt types and would go against our Terms of Service, we erroneously deducted points for these receipt submissions as counterfeit submissions. Because of this error, we have restored the deducted points which the User has been able to use again on their newest reward redemption that is currently processing. For future reference, we advise that the User should not be submitting receipts that show a suspended transaction, as those are not considered valid receipts and are most often associated with fraudulent activity. Submitted receipts must show a completed purchase to be eligible for points. Thank you for bringing this to our attention and we hope the User can continue saving more with ********************.

  Kind Regards,

  The Fetch Team

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife used the Fetch rewards app to submit receipts in order to gain gift cards to use. She received a * Gift card for Kohls via the Fetch Rewards application and went to use the * Gift card today. All to realize that the gift card has a Z*RO Balance. After further searching we was told via ********************** that the gift card was redeemed in ******** **. We live in ******** and have not been to ******** *****. Was told that it was used in store. Notified Fetch of this today and was told there was nothing they could do. I feel like that is poor customer service.

  Business Response

  Date: 02/06/2023

  Hello and thank you for reaching out to the Fetch team! We love helping user's save by shopping at their favorite places and we were more than happy to take a look at this.
  
  We are so sorry to hear about the trouble with this reward, however, we are unable to discuss account and redemption information with anyone other than the sole owner of the Fetch account.
  
  We invite this user's wife to reach out to us at ********************************** if she would like for our team to take a closer look at this reward.
  
  Warm Regards,
  
  The Fetch team

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Hello,
  
  Thank you for providing account information!
  
  I'm sorry to hear about the issues with this gift card. Unfortunately, all reward redemptions are final as we have no way to rescind them. While looking into your account, I found that the reward is showing without errors.
  
  After a thorough investigation, we also confirmed that there was no unauthorized login to your account. Fortunately, you have the ability to approve or decline new devices when they log into your account. I just want to let you know that we take security very seriously at Fetch and can confirm that your account has not been compromised. Kindly note that per our Terms of Service, we ask that the owner of any Fetch account be responsible for the security of their account.
  
  We use a third party to award the gift cards and due to this, we, unfortunately, don't have a way to see internal gift card processing details. We can only confirm that the gift card was awarded to your account with no errors registering.
  
  If you have any other questions please let us know.
  
  Have a great day!
  

  Daisy
  Support Specialist
  Fetch

  
  
  Regards,
  
  ***************************

  Business Response

  Date: 02/17/2023

  Hello and thank you for following up with Fetch.
  
  We love helping users save while shopping at their favorite retailers, and we were more than happy to take another look at this reward. After a thorough investigation, our specialists have determined that this reward was awarded to the account with no errors registering. We also confirmed that the account has not been compromised and there was no unauthorized login to the account.
  
  We use a third party to award the gift cards so we don't have a way to see internal gift card processing details. Due to this, all reward redemptions are final as we have no way to rescind them. We are unable to issue a new reward however, we added an additional ***** points to the user's account for the trouble. Please don't hesitate to contact ******************************** with any questions.
  
  Kind Regards,
  
  The Fetch Team

  Customer Answer

  Date: 02/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have had to file a BBB complaint against Fetch Rewards. This company should not still be in business. I redeemed $15 worth of ****** Play credits. According to the terms and conditions, I could add it to my Apple wallet. I did not know I had to research ****** and find out that you can not add it to your apple wallet. Only ****** Pay and I have an iphone. I reached out to support and they sent me canned responses and did not fully review my concern. They gave me instructions on how to uninstall the app for tech issues and this was not a tech issue but a deceptive issue where Fetch has you redeem a gift card that can not even be added. Please see the screenshots and entire correspond to see what I am speaking of. Their customer service team ***** and no one ever reads the entire email thoroughly. I am a CSR manager and even I was extremely frustrated with how long they take to answer and the lies they are still telling people. Either refund me my points so I can choose another reward or I will be moving forward with other alternatives to make things right.

  Business Response

  Date: 02/06/2023

  Hello and thank you for reaching out to the Fetch team! We enjoy showering our user's in points which they can use to redeem for gift cards to their favorite places and we were more than happy to take a closer look at this.
  
  When taking a look at this users account, we can confirm that these ****** Play gift cards were fully processed with a complete balance on 01/29. This user received an error when attempting to add this reward to their Apple Wallet because there is not a way to add this type of reward to their Apple Wallet. The only way to use a ****** Play gift card is by adding it to their ****** Play account. We do apologize for the confusion surrounding this.
  
  That being said, the directions on how to add your ****** Play reward to your ****** Play account are as follows:
  1. Open the ****** Play app
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions  Redeem gift code.
  4. Enter the code
  
  
  If this user should have any further questions on how to redeem their reward on the ****** Play Store, we invite them to connect with us at **********************************.
  
  Warm Regards,
  
  The Fetch team

  Customer Answer

  Date: 02/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer. They still havent explained why the screenshot shows an option to do so. Yeah, your team said the same thing so lets be fully honest here shall we?
  
  Regards,
  
  *******************

  Business Response

  Date: 02/06/2023

  Hello! Thank you for reaching out to the Fetch team. 
  
  Our team can see that this user is trying to add their ****** Play rewards to an Apple Wallet, and unfortunately, ****** Play gift cards are not supported on iPhones. The only way to use a ****** Play gift card is by adding it to their ****** Play account. We are aware that there is a visual error on the ****** Play reward with an 'Add to Apple Wallet' button. The screenshot that this user has provided is showing this button on the landing page of their ****** reward. This landing page is owned by ****** and their distributors so we are unable to make any changes. We do apologize for this visual glitch. 
  
  That being said, the directions on how to add your ****** Play reward to your ****** Play account are as follows:
  
  1. Open the ****** Play app
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions  Redeem gift code.
  4. Enter the code
  
  All reward redemptions are final. Once a reward is available for use, we are unable to make any changes. If there is anything else that we can do for this user, we invite them to connect with us at **********************************. 
  
  Warm Regards, 
  
  The Fetch team

  Customer Answer

  Date: 02/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Perfect. Take ownership next time and this wont happen. Fix your glitches. ***? 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently been placed on permanent account suspension due to unforeseen circumstances even though I currently have been with a savings group. We have been submitting the same type of receipts as we sometimes shop in pairs when we have time off. we you follow the exact guidelines just like everyone else has obviously it has so mad, because why am I the one being banned when there are five others who are also using the same company to submit receipts as we use a employee-based company for discounts they would never specifically tell me why, nor tell me what they did, or when they did it, and never notified me. I have reached out to the customer service platform with no resolve, but I dont understand how the same exact transactions just separate individuals. Dont get the same affect as me and I am fairly new to the app which is fetch rewards.

  Business Response

  Date: 02/01/2023

  Hello! Thank you for reaching out to the Fetch team.
  
  We love helping user's save by shopping at their favorite places and we were more than happy to take a look at this! When taking a look at this user's account, we can confirm that this user was submitting receipts that were not from purchases they had made personally.
  
  These types of submissions do violate our Terms of Service, which is what led to the deactivation of their account. This user will not be able to receive any outstanding redemptions or create a new account. We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28. If the user has any questions, we'll be happy to answer them at **********************************.
  
  Warm Regards,
  
  The Fetch team

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company says if you snap your receipt you gain points/ credits toward a gift card like **** for **** points the company put it at **** in the mist of there are no supervisors to speak with and customer service is rude Im not allowing it.I was told to take the he card to best but I could not use it as a POINT OF SALE or ONE TIME PAYMENT. The company sent to a digital wallet I DONOT and is unable to reach or find by the store. So you save these points / credit and stores DONOT except it. Best Buy and *********** did not except.???? the company takes the money from you I asked to be sent a card nothing was done

  Business Response

  Date: 01/12/2023

  Hello! Thank you for reaching out to the Fetch team. We are committed to delivering the best experience to the members of the Fetch Family and were happy to look into this issue. First, we would like to apologize to this user for the trouble with their reward. We are able to confirm that the gift card has successfully finished processing by Fetch.Once the gift card has been issued, further assistance can be provided by MyDigitalWallet. Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************.Please visit our *********** for additional information: ************************************************************************************************************** this user should have any further questions, we are always available at **********************************.
  
  Kind Regards,
  The Fetch team

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********************* I have done that I sent an order that card isnt take I ask for a supervisor there was none to assist me the phone was hung up on me this was the number to help me 

  stores do not use card on paper no bar code nothing a real card was also not send  I dont have digital wallet and the stores will not go in to a phone to find one its personal information. I went to Best Buy twice *********** and an on line order to H&M you see the rejections this company is untrue full its an embarrassment . I sent the proof that card is not excepted.

  Business Response

  Date: 01/16/2023

  Hello! Thank you for reaching back out to the Fetch team.
  
  First, we would like to apologize for the trouble with your **** reward. We use a third party to award the gift cards and due to this, we, unfortunately, don't have a way to see internal gift card processing details. We can only confirm that the gift card was awarded to your account with no errors registering.
  
  That being said, MyDigitalWallet should be able to provide further assistance. Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************.Please visit our *********** for additional information: ***********************************************************************************************************.
  
  If this user should have any further questions, we are always available at **********************************.
  
  Kind Regards,
  The Fetch team

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

  no one has assisted me so far STOP saying that when it doesnt happen

  Business Response

  Date: 01/18/2023

  Hello and thank you for taking the time to reach back out to the Fetch team! After taking another look at the user's account, we can confirm that the gift card was awarded to their account with no errors registering.
  
  Please note that we use a third party to award the gift cards and due to this, we, unfortunately, don't have a way to see internal gift card processing details.
  
  At this time, the user must reach out to MyDigitalWallet for further assistance. Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************.
  
  If this user has any other questions, we are always happy to help at **********************************.
  
  Kind Regards,
  

  The Fetch team

  Customer Answer

  Date: 01/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

  you need to call I dont have that it doesnt help me to use the gift card false

  Business Response

  Date: 01/24/2023

  Hello! Thank you for reaching out to the Fetch team!
  
  We have reviewed this user's account and recent requests. Our team can confirm that the user received this reward to the email address associated with their account on 12/13/2022. We can also confirm that this user has interacted with the email containing the **** reward. As previously stated, we use a third party to award gift cards, and we are unable to access further gift card information or transaction history with these rewards. To receive this information the user will have to contact the distributor directly.
  
  If the user should have any further questions regarding this reward, they must contact MyDigitalWallet.  Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************.
  
  If there is anything else that we can assist this user with, we are always available at **********************************.
  Warm regards, The Fetch team
  
  

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********************* i have the number printed on paper it is not accepted by any business so I cant use it.

  Business Response

  Date: 01/30/2023

  Hello!
  
  Thank you for reaching back out to the Fetch team.
  
  We can confirm that this reward was fully processed and delivered. Once the reward has finished processing MyDigitalWallet sends the user an email asking whether they would like a physical or digital version of this reward. Based on the information that this user has provided, it sounds like they have selected a digital copy. Please note that because the digital copy was selected the user will not be able to redeem this reward in store. This reward must be used for online purchases.
  
  If the user should have any further questions regarding this reward, they must contact MyDigitalWallet. Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************. Additionally, we have reached back out to this user directly to verify that the correct reward information is being entered at checkout.
  
  Our team is currently waiting for a reply from this user and we will be happy to assist them when they do at **********************************.
  
  Warm regards,
  
  The Fetch team

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response hereI SEND YOU THE ON LINE ORDER THIS COM.]
  I sent you the online order dont except gift cards as I type in the first three numbers this company has not reached out to call me or assist me I have called **** with the bbb twice and she has not returned a call to me I left messages and the call disconnects
  Regards,
  
  *********************

  Business Response

  Date: 02/02/2023

  I'm reaching out regarding complaint#********. The **** gift card the user has been inquiring about has been fully processed by Fetch. Once Fetch finishes processing this gift card, it is handled by MyDigitalWallet. Fetch neither has access to the gift card information nor can see what kind of issue the user is experiencing when using the gift card. We also can't verify if the user has opted for a physical or digital version. If they did select a digital version, it cannot be used in-store, and they'll have to use it online. The user did provide screenshots of the gift card and the H&M online order they were trying to place. While reviewing them, we noticed that the expiration date they entered during the payment may be incorrect. They would need to check that the gift card information they're entering is accurate. The error message they received when placing the order with H&M encouraged them to verify the gift card details they entered and contact H&M's customer service if the issue persists. We encourage them to try that to see if the retailer can help them further. If the issue is not resolved after that, the user needs to get in touch with MyDigitalWallet. Their support team can be reached via the "Contact Us" link onwww.prepaiddigitalsolutions.comor by phone at************. Please reach back out to us if you have any questions or if we could provide some additional information. Thank you, Daria Support Supervisor Fetch

  
  

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   I TRIED  TO ORDER WITH AMAZON AND IT IS ON LINE THE NUMBERS DID NOT TAKE. Now Im calling the number sent in this email. All this number does is verify an account balance , pin balance  stop waiting the consumer time.]
  
  Regards,
  
  *********************

  Business Response

  Date: 02/10/2023

  Hello,
  
  We are very sorry to see that the user is still experiencing issues with the gift card. 
  
  Once Fetch processes a **** gift card, the next steps of the process are handled through MyDigitalWallet. After a **** gift card has finished processing in the Fetch app and is ready to be redeemed, the user receives a confirmation email with the gift card details. The user can choose to get a digital or a physical version of the reward.
  
  If the user followed the instructions in the email and opted to have the digital **** emailed to them, here are some tips for the successful use of the digital ****.
  
  The digital **** can be used online where **** debit is accepted. For most websites, the value of the transaction needs to be lower than the value of the gift card balance itself to cover the entirety of an order per transaction. Typically when attempting to use online, the **** card can not be combined with other methods of payment. Online retailer terms vary and some may impose a transactional fee to process digital gift cards as a payment method; this should also be factored in when using the digital **** online.
  
  The user also should make sure that they are entering the correct gift card details when trying to complete the payment online.
  
  Alternatively, if the user followed the instructions in the email and opted to have a physical **** sent to their shipping address, it can be used in stores or online where **** debit is accepted.
  
  For further assistance, please reach out to MyDigitalWallet. They can be reached at *************************************************
  
  Kind regards,
  The Fetch team

  
  

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belohere.]
  
  

  There are too many games are you dealing with a machine? For a response 
  Regards,
  
  *********************

  The fetch company has not sent a card I cant even get a SUPERVISOR WHAT NEXT THE **** DOES NOT WORK.

  Business Response

  Date: 02/21/2023

  Hello,
  
  On February 17, our team reached out to the user directly via email to confirm some information that *** help us pinpoint the issue with the gift card. We have heard from the user but have not received the information we were looking for and would appreciate it if the user could respond to us in the support ticket #******* and let us know:
  1) When redeeming the reward, did the user select the virtual or physical **** gift card?
  2) The screenshots the user provided showed the expiration date that, we believe, is month/day. We are encouraging the user to try completing a purchase with the gift card and typing month/year as the expiration date to see if it works and let us know about the outcome.
  
  The gift card was issued without errors on our end and we are trying to make sure that it is being used correctly depending on the format (virtual or physical) it was issued in and that the correct gift card information is being entered at the checkout.
  
  We appreciate your help and are looking forward to the user's response.
  
  Kind regards,
  The Fetch team

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am forced to use Fetch delivery by my apartment complex. I have been waiting over ten days for a package. Delivery has been rescheduled multiple times with no success. I have spent 4 hours at a time waiting by door for a package that never arrives. After each failure, it takes them a minimum of two days to allow me to reschedule. Customer support is useless and waits until after rescheduling to respond or reach out. On two separate occasions, I was sitting next to my door when I recieved a delivery attempt notification, WHEN ***** CAME OR KNOCKED. Noone was outside or in the lot. They say they will attempt again in thirty minutes. This service is a scam.

  Business Response

  Date: 12/28/2022

  Hello! Thanks for contacting us. The user has questions regarding a delivery and we are a rewards app. The user can reach out to ******************** delivery service for further assistance here: ************************************************************. Kind Regards, The Fetch Team

• Initial Complaint

  Date:12/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. Im here because youre customer service does nothing. I got a $10 gift card for amazon. And literally all of my ****** points where deducted. Guys I dont know how long I have to keep up with this. I literally had no duplicate receipts and **** took my points for no reason. Ive been depressed because Ive been hearing rumors about me in college and an just trying to keep up. You all are just taking my points away from me because you are greedy. I have been saving these points up with my own legit receipts from ******* etc. I did no duplicate receipts and yall should check what you all are talking about. I did nothing wrong and couldnt sleep all day thinking about this. I have never felt so sad in my life that yall think I would even do such dumb stuff like that. I demand all of My missing points back and my $10 Amazon non fraud gift card I worked so hard for. I would also demand a $50 Amazon gift card because this really broke my heart and Ive done nothing wrong. The receipts are just made like that they even have a barcode check it. Ive been sad and depressed about this. You really dont know how much this hurts me. And my family that I told I have a gift card for them and they wondered what happened. Please im pleading give me back all of my points my $10 non fraud Amazon gift card yall declined for no reason. All of my points back which were around ****** before I purchased my gift card. Including my $10 Amazon gift card. And a $50 Amazon gift card because yall made me so sad and depressed because this happened before for no reason. Please im trying to make my family proud of me.

  Business Response

  Date: 12/27/2022

  Hello! Thank you for reaching out to the Fetch team!
  
  We have reviewed the user's account and activity in question with our team. We show that there were multiple Counterfeit receipt submissions and that this user received points from these submissions. This type of activity goes against our Terms of Service. 
  
  We also show that there was a previous BBB complaint from this user in regard to their account being deactivated from these counterfeit submissions. Per that complaint, this user was reactivated.
  
  With that decision, we have since removed the points that were obtained fraudulently from these submissions. This user will not be able to get these fraudulent points back. 
  
  Fetch loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (******************************************************). Please refer to line 28 within our Terms of Service. 
  
  Fetch may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to, when somebody tries to fraudulently obtain points. Fetch has the ********** of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service.
  
  If you have any further requests for more information on this matter please let us know at **********************************.
  
  Warm regards, The Fetch Team.
  
  

• Initial Complaint

  Date:12/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I am here after emailing you all for the 4th time for the same reason. And y'all dare respond with the same reason. It seems as if I have been for absolute no reason. I apparently submitted a fake receipt and I swear I did no such thing. I was only emailing using a chromebook because it wouldn't pick up so i took a picture posted it on ******* and then scanned it and i also used my finger to pick up on some the logo. Next thing you know. Canceled for absolute no reason. I had almost 200k points and was about to get a **** gift card for Christmas now what do i tell my kids???. Please give me my points I didnt submit any fake receipt and yall are emailing me with the same answer every time you lazy bums. Please give me my **** cards back or im going to court. Now im sad all the time by dealing with your trash. I want my points back and a $100 Amazon gift card to forgive you. Or else, I will post you, go to court, and. Get you for accusing me of such actions.

  Business Response

  Date: 12/26/2022

  Hello and thank you for reaching out to the Fetch team! We were more than happy to take another look at this user's account. After our review, we reached the conclusion that this account has engaged in activities that go against our Terms of Service (******************************************************) and confirmed this user was submitting fake receipts to obtain points.We do obtain the right to remove points that were gained fraudulently at any time.  Fraudulent activity includes any action that is deceptive or an attempt to gain points not in accordance with our Terms and includes but is not limited to, creating fake receipts, fake accounts, submitting altered receipts, submitting receipts for purchases not made by you, and/or buying products and returning them.
  If you have any further requests for more information on this matter please let us know at **********************************.
  Warm regards,
  The Fetch team

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 18 2022 my Mother came to my home for a visit. She has a Fetch Rewards account an I also have a fetch account. Yesterday Dec 20 2022 I received an email from Fetch stating I tried to submit Fake Receipts so Fetch Rewards deactivated my account an I did not do what I'm accused of doing by Fetch Rewards! I've asked Fetch Rewards to please go back over my account again to see if maybe they made a mistake made on the accusation! I tried to explain to them my Mother doesn't have internet at her home to snap her receipts so she came to my house using her own device to send her snaps in to them. Today Dec. 21st I asked Fetch Rewards to reconsider an to ease reactivate my account but they refused an told me that they will not allow me to use Fetch Rewards again! I had over ****** almost ****** points saved an they wouldn't even let me cash out on those points.I've also read reviews were this very same thing happened to other people because someone snapped receipts at someone else home to get rewards but Fetch Rewards reviewed their account an reactivated theirs!

  Business Response

  Date: 12/24/2022

  Hello,

  Thanks for taking the time to reach out to us! After taking a look at this user's account, we can confirm that the user repeatedly violated our Terms of Service. Per our Terms of Service, "Any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of your Points, terminating your account, and taking any other legal or equitable action which may be available to us."
  

  Due to this violation, their account will remain inactive.

  If the user has any questions, they can always contact us at **********************************.

  Kind Regards,

  The Fetch Team

  Customer Answer

  Date: 12/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have just started using fetch rewards and my account info is ************************** Now tell me why I logged into my account, No points, giftcard cancled. I just recently started using this app as of two weeks ago and now when I finally save up enough money to get a ********* gift card they come over here and take my points and giftcard with no justification of why they did so. I do spend my real money on this app I do have kids and I know people who have kids so I find myself spending a lot of money trying to support them. So I came across this app and I was doing good so far so the first thing I thought Id try is buying a ********* gift card. I wait three days for that ********* gift card and two hours before it supposed to come I open the app and there is no points, no gift card, no notification. I want a reason as of why they did this for. I am a very loyal person I would not cheat. In my opinion I think this is a scam. This app said that if you have enough points you can get any gift card that is available on there and thats what I did and now here I am no points, no promised gift card, I am very disappointed. I would please like an explanation as of why this app has done this and I will also like my points back because I worked hard for those points and I spent my real money. And the app didnt give me any notification as of why they did this. And for the gift card part it says is that it exceeds my point limit or something with no further explanation. As a in a business you should be able to tell your user is why youve done something and changed your app which is this app has clearly failed to do I am very disappointed.

  Business Response

  Date: 12/21/2022

  Thank you for reaching out to Fetch!
   
  Our mission is to provide a fun, quick, and easy way for our users to be rewarded for their purchases. We were happy to review the user's account. After our review, we reached the conclusion that this account has engaged in activities that go against our Terms of Service (https://www.fetchrewards.com/terms-of-service/) and confirmed this user was submitting fake receipts to obtain points. 
   
  Unfortunately, we do have to remove points that were obtained by fraudulent activity. Fraudulent activity includes any action that is deceptive or an attempt to gain points not in accordance with our Terms and includes but is not limited to, creating fake receipts, fake accounts, submitting altered receipts, submitting receipts for purchases not made by you, and/or buying products and returning them.
  If you have any further requests for more information on this matter please let us know at **********************************.
  Warm regards,
  The Fetch Team.