Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch is/was running a promotional time period called fetchtopia in this promo a ton of offers were double points. A lot of good offers, so I went ahead and bought many things to fulfill these offers. All from ******, *******, and **** club with linked accounts. All receipts processed correctly, besides **** club which never processed at all. Throughout the fetchtopia promo I received ****** points, and an additional ****** shouldve came from **** club if the receipt had ever processed or if I could ever get through to customer service. A total of ****** points. I opened my app tonight to see if **** club had finally processed only to see a notification that my 3 pending $50 target gift cards have been canceled and ****** points have been taken from my account. This is all with no explanation, only a message saying I broke rules. What rules did I break? I only took part in the fetchtopia offers, I didnt cancel any orders, I didnt return any products. I didnt even edit any receipts. I have screenshots of all my receipts and screenshots of all of the receipts as they processed on fetch and what they shouldve been worth. This is an equivalent of $272 American dollars. This is insane. I am so disheartened by this.

  Business Response

  Date: 05/27/2025

  Hello.
  
  Thank you for reaching out to the Fetch team! A detailed investigation has been carried out into the matter raised in the complaint. During our investigation, we have decided to reissue the ****** points to this user. We have since awarded these points back to the user. If the user has any other questions, please feel free to reach out to us at ************************************************************.
  
  Warm regards,
  The Fetch Team

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******
  

• Initial Complaint

  Date:05/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch rewards has section you play games and complete certain tasks and are awarded points. 3 times I have completed the required tasks and have not recieved the promised points within 24 hours as quoted in their app. States to submit missing points support for them to resolve the missing points but they don't disclose anywhere on app that they will only missing points caused by their app one time for each game. Its deceptive and illegal practices under the *** act and ill be reporting this to the consumer bureau also.

  Business Response

  Date: 05/27/2025

  Hello, thank you for contacting the Fetch Team.
  
  A thorough review has been carried out due to the concerns raised in your Better Business Bureau complaint.
  
  When taking a look, we can confirm that the one-time exception for the Domino Dreams game was awarded on 4/14/2025. The user was made aware in our initial response that this would be a one-time exception. We are unable to process multiple adjustments on one game, as this may impact our reporting.
  
  We encourage the user to explore your catalog of games and try something new! If they have any questions about this, we are more than happy to answer them at ************************************************************.
  
  Regards,
  The Fetch Team

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch offered ****** points if you purchased a ****** membership card. After purchasing it, they refused to place the points on my account. I repeatedly emailed the help center and requested the points to no avail. They continually promise points and dont put them in my account. When you provide proof of the purchase, they then change the requirements. Its a fraud!

  Business Response

  Date: 05/22/2025

  Hello and thank you for contacting the Fetch ************************ review has been carried out concerning the concerns you raised in your Better Business Bureau complaint. When taking a look, we can confirm that this user placed a ****** order using an email address that is not currently supported by Fetch. In order to receive the offer points, this user needs to scan in the eReceipt with an accepted email domain. You can review accepted email domains here: ****************************************************************************************************************
  Our Terms of Service states, "In order to participate in the Digital Receipt Program, you must link your email account(s) or your digital consumer account, such as your Amazon account, where you receive your receipts, to the Fetch App through the in-app process."
  If this user has any questions, we are available at ************************************************************.
  Regards,
  The Fetch Team

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The offer never stated that it had to be completed through a certain email. Fetch does have offers that designate specific emails, but this was not one of them. I have previously included the requirements as well as the exclusions. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 06/03/2025

  Hello and thank you for reaching back out.
  We were more than happy to take another look. Upon investigation, we can confirm that our Terms of Service states "In order to participate in the Digital Receipt Program, you must link your email account(s) or your digital consumer account, such as your Amazon account, where you receive your receipts, to the Fetch App through the in-app process."
  Because the user did not place this order through an accepted email domain, we are unable to award these points. After careful consideration, we want to convey that the decision regarding the case is final.
  If this user has any questions, we are available at ************************************************************.
  Regards,
  The Fetch Team

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Fetch Rewards. I redeemed ****** points through their app for a $50 **** gift card, but I never received the card. Despite multiple attempts to resolve the issue through their support channels, I have not received the promised reward, nor have they returned my points.These points were earned by submitting legitimate receipts for purchases I made, spending a considerable amount of time and money. It is unacceptable that I followed all of Fetch's rules and yet was denied the reward and had my points taken away with no resolution.I am requesting that Fetch either (1) provide me with the $50 **** card I was promised or (2) return the ****** points to my account immediately. I believe this is a clear case of false advertising and unfair treatment.

  Business Response

  Date: 05/20/2025

  Hello and thank you for reaching back out to the Fetch Team. We love helping our user's save and were more than happy to take another look at this account.
  When taking a look, our Team discovered several instances of this user uploading counterfeit receipts in an attempt to gain points fraudulently. The points that this user obtained by violating our Terms of Service have been removed and will not be awarded back to the user.
  As this is only a deduction for the fraudulently submitted receipts at this time, the User is free to continue using ******************** according to the Terms of Service. Failure to comply with these terms may result in further point deductions or deactivation of the account.
  We suggest that this user review our Terms of Service, which was agreed upon when signing up for the app.
  (***************************************************)
  If this user has any questions, we are available at ************************************************************.
  Warm Regards,
  The Fetch Team

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the FETCH app to make a purchase that advertised 20 points for every dollar spent. I spent $499 before tax, which should have earned me ****** points. I first inquired when my points were not automatically added. They then manually added 1000 points. I contacted them and told them I had been given the wrong points. They asked for a copy of my order, which I gave them, expecting them to correct the points. Now they are telling me they cannot add the correct points because I already received the wrong 1000 points, and they can't be added manually, which is ridiculous, because they already manually added the incorrect amount of points. This is not the first time they didn't give the correct points, but usually they correct it. This time they didn't. It is false advertising, and I would like them to do the right thing and award me the correct 10, 000 points.

  Business Response

  Date: 05/20/2025

  Hello,
  Thank you for reaching out to the Fetch Team!
  Our Team reviewed this user's account and we have decided to award the missing points for this user as a one time exception.
  When reviewing this order, it appears the user purchased an ineligible item from ***** Club. Ineligible items are determined by the retailer, and not Fetch. This user can review these points by tapping on their Account tab and select Points activity to view their point history and past receipts. If this user has any other questions, we are always available at ************************************************************.
  Warm Regards,
  The Fetch Team

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The fetch app offered ****** points each for Whole Foods Garden of Life supplements. I purchased 2 supplements for a total of 30k points on 5/6/2025. I tried to upload the receipt the same day but the app did not allow it. The receipt was uploaded on 5/15/2025 and the points were refused and not credited to my account because "the offer had expired". This is completely wrong because I purchased the items before the deal expired and the receipt was dated prior to the deal expiration. I contacted the company and they refused to credit me points. Failure to credit points happens very often with this company. I then requested the contractual documentation for the app, a copy of the company's terms of service agreement for the app. Also, any other agreements that outline the use and rules of the app as well as any other agreements that the company (Fetch) may rely on to support their position in this matter. The company has not responded or provided any documents to this day.The company is falsely advertising points and offers in order to generate traffic and money for the company.

  Business Response

  Date: 05/20/2025

  Thank you for contacting the Fetch Team.
  A detailed investigation has been carried out into the matter raised in the complaint. Upon investigation, we can confirm the user submitted their receipt after the offer expired.
  As a one-time exception, we have awarded the points to the user's account. Due to high demand and limited availability, offers may end before the date listed on it.  Please note that in the future, once an offer ends we are unable to award points.
  Should the user have any further questions, they can reach out to us at ********************************** for assistance.
  Kind Regards,
  The Fetch Team

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed offers and submitted VALID receipts and Fetch declined my gift cards and took my points. I want EVERY point restored AND my gift cards. If not, I'm calling an attorney and starting a Class Action. We don't have to follow your Arbitration policy when you violate your own Terms. You are SCAMMING people with FALSE promises. I have screenshots of EVERYTHING. RETURN MY POINTS THAT YOU ILLEGALLY TOOK AWAY.

  Business Response

  Date: 05/13/2025

  Hello and thank you for reaching out to the Fetch Team. We have thoroughly investigated the matter raised in the complaint. When taking a look, it appears that this user is printing out copies of their online orders, which is a direct violation of our Terms of Service. (***************************************************) The points earned from these invalid submissions have been deducted from the account.
  This user is welcome to submit these eReceipts properly by connecting their email to their Fetch account.
  If the user is having issues with their online orders, or if they have any questions, they are more than welcome to reach out to us at ************************************************************.
  Warm Regards,
  The Fetch Team

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No. You are incorrect.  These are NOT printed out eReceipts. These are store receipts.  You don't get to tell me what my receipts are,  when I KNOW what they are.   Fetch just doesn't want to pay.  There are complaints about this all over the internet,  including here.  You are being paid by these Companies to promote their products,  but you are not paying the people, when they buy them.  You are scamming people.  It's quite clear why Fetch is making millions.  They lie so they don't have pay out what they promise.  What you will do,  is pay out JUST enough to make a Class Action Lawsuit not worth the effort.   

  
  Regards,
  
  ***** ********

  Business Response

  Date: 05/20/2025

  Hello and thank you for reaching back out to the Fetch Team.
  When taking another look, we have confirmed that the submissions that this user has recently submitted on their account do not resemble authentic receipts. For this reason, we have considered these submissions ineligible for Fetch points.
  After careful consideration, we want to convey that the decision regarding the case is final. If this user has any questions, we are available at ************************************************************.
  Warm Regards,
  The Fetch Team

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  YOU are lying.   They ABSOLUTELY are valid receipts.  But,  it doesn't matter.  I've already gotten all the evidence I need to start a Class Action. I have everything documented, along with the receipts.  Fetch is misleading their Advertisers and scamming Consumers.  

  There's a reason they're not Accredited by the BBB. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested Fetch Rewards to delete all of my account information and withdrawn access to my personal email etc in writing using their designated form 4 separate times in the past two weeks just to have my requests ignored. There is no real person I can speak with on customer support nor a phone number. This company is using my private information still.

  Business Response

  Date: 05/08/2025

  Hello!
  
  Thank you for reaching out to the Fetch team!
  
  Our Team reviewed this user's account. We have confirmed that we received their deletion request.
  
  Per applicable state privacy law we have up to 45 days after request to finalize your deletion. The user will be notified once the process is completed.
  
  For more information this user can review our Privacy Policy here: *************************************************.
  
  Warm regards,
  
  The Fetch Team.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Requiring a 45 day waiting period to process an account deletion is ludicrous. My sensitive data and information is being accessed and used without my permission as I revoked that access the first time I requested my account be deleted. This process should be completed by Monday May 12th at the latest. 
  Regards,
  
  ***** ********

  Business Response

  Date: 05/09/2025

  Thanks for following up with the Fetch Team!
  
  After careful review, we have verified that the deletion request was submitted on May 8th, 2025.
  
  Unfortunately, we have to adhere to the 45-day waiting period as we are unable to accelerate this process for the user.
  
  We understand that this may not be the outcome hoped for, but we appreciate the understanding of our position. Following a thorough evaluation, we wish to convey that the outcome of the case has been concluded.
  
  Kind Regards,
  
  The Fetch Team

  Business Response

  Date: 05/09/2025

  Thanks for following up with the Fetch Team!
  
  After careful review, we have verified that the deletion request was submitted on May 8th, 2025.
  
  Unfortunately, we have to adhere to the 45-day waiting period as we are unable to accelerate this process for the user.
  
  We understand that this may not be the outcome hoped for, but we appreciate the understanding of our position. Following a thorough evaluation, we wish to convey that the outcome of the case has been concluded.
  
  Kind Regards,
  
  The Fetch Team

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appears 

   

  My 4th and final request was done in May  I originally requested this be completed in APRIL 2025  

  
  Regards,
  
  ***** ********

  Business Response

  Date: 05/20/2025

  Thank you for following up with the Fetch Team.
  We have verified that this deletion request was submitted on May 8th, 2025.
  A formal notice will be sent to their email within 45 days from the initial request as per industry standard.
  Following thorough evaluation, we wish to convey that the outcome of the case has been concluded.
  Kind Regards,
  The Fetch Team 

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business removed all of my rewards points after I attempted to facilitate a return of an item because it was delivered to the wrong address. Business took over ****** points from my account and declined that I could cash out ****** points for my reward when returned item value was only ***** points. I want the ****** points returned to my account. It is unreasonable to take all points - how could someone possibly know when a receipt is issued that they will need to return an item? It is likely this scenario will continue based on any consumers changing needs after products are delivered. The business policy to take all points if an item points were awarded in is returned is in no way reasonable or logic. The business should only remove the value of the points for the returned item.

  Business Response

  Date: 05/06/2025

  Hello, thank you for reaching out to the Fetch team!
  A detailed investigation has been carried out into the matter raised in the complaint. During our investigation, we discovered that this user had points deducted in error. We have since awarded these points back to the user.
  If the user has any other questions, please feel free to reach out to us at ************************************************************.
  Warm regards,
  The Fetch Team

  Customer Answer

  Date: 05/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They deducted my points without any reason. I attached my receipt and I dont know how to connect with my email. So have to print the receipt and scan it. But they delete my points even though I contacted them before. Ridiculous! I need my points!

  Business Response

  Date: 05/06/2025

  Thank you for reaching out to the Fetch Team!
  Our team has thoroughly looked into the issues outlined in the Better Business Bureau complaint. After further investigation, we have decided to award the user ****** points back to their account as a one-time exception.
  We would like the user to note that within our Terms of Service, which was agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent. eReceipts must be submitted through the eReceipt feature in the Fetch app. Fetch cannot process images of eReceipts on a screen or eReceipts that were printed out. Further violations may result in additional point deductions.
  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 34 (***************************************************).
  Should the user have any further questions, we are always available at ************************************************************.
  Best Regards,
  The Fetch Team