Complaints

This profile includes complaints for Snap-on Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Snap-on Incorporated

  2801 80th St Kenosha, WI 53143-5656

• 

  Snap-on Incorporated

  PO Box 1410 Kenosha, WI 53141-1410

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid June of 2023 (I believe). My company purchased an alignment machine from ************************ (owned by Snap-On equipment). The machine was purchased through our local ********* parts store. We were promised a completely portable wheel alignment machine. Upon arrival and setup, we quickly realized that it is not portable. It can be moves out of the way temporarily, but cannot be used in any other spot besides the one that it is set up in. Second, since day one of using the machine we realized that it is not accurate. It gives erratic readings that are impossible to encounter on certain motor vehicles. After 2 visits from our ******* ***resentative, and him claiming that this is normal, we called and complained to Snap-On. They sent out one of their ***** which was roughly one month ago. (To put this in perspective, we're now on year 2 of not being able to use this machine accurately) The Snap-On *** spent half a day here, ultimately telling me that there is definitely a problem and that he would talk to his boss and get back to me. It has been 2 weeks without a response from him. I called 2 more times and finally got a call back from another Snap-On ***. He never called me back after claiming he would call me back later that day. This Monday I called him, to check on why he didn't respond. He told me "Oh I'm sorry! My secondary *** said he would call you right away!" I told him nobody called me, so he told me that he would call his secondary *** and have him get back to me ASAP. That was 2 days ago. I'm sitting here in my shop with an $18,000 paper weight that is useless to me. I have had to cancel many requests for wheel alignments because I cannot trust the machine.

  Business Response

  Date: 08/01/2025

  Hi *****,

  Thank you for taking the time to share your concerns regarding the aligner unit. After a thorough review, our representative has confirmed that the aligner is functioning as intended and there are no issues with the unit itself. We understand your expectation that vehicles with a non-adjustable rear end should display a zero thrust angle. This particular aligner is designed to show live readings while graying out values that are non-adjustable;this is standard behavior and does not indicate a malfunction. We also acknowledge that during a follow-up visit, a ************* Technician may have suggested there was a potential issue with either the software or hardware. We regret any confusion this may have caused and are working to clarify the situation internally. Additionally, you mentioned that the company who sold you the unit may have provided inaccurate information regarding its mobility. While this was outside our control, we recognize the importance of accurate product details and understand how this may have impacted your experience. 

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The issue is not thrust angle first of all, the rear is showing camber that does not exist, verified with an angle finder at the wheel. Toe in is also inaccurate verified by physical measurement with a mechanical toe measuring device. A technician that was here verified that these measurements were not accurate and you are disputing your own technician. The measurements ARE NOT GREYED OUT as you state! This machine is completely useless and inaccurate and you refuse to acknowledge it. I will be scheduling 2 alignment appointments with local shops, with different brand machines to compare measurements with my machine to offer further proof. After that, I WILL be contacting a consumer protection attorney, and the barrage of social media and internet campaigning that I will be doing to prevent future clients from coming to you to purchase alignment equipment will follow. 
  
  Regards,
  
  ***** *****

  Business Response

  Date: 08/06/2025

  Hi *****,
  
  Thank you again for your detailed feedback. I understand your frustration and want to ensure were addressing your concerns thoroughly and respectfully. To start, I want to acknowledge that the last representative who visited did note there were concerns around the thrust angle. It sounds like that wasnt fully addressing your concern; I apologize, its important to us that were aligned on all aspects of the issue.
  
  For additional context, there are several things to consider:

  -Over the first 18 months of use, we did not receive any service issues or complaints regarding the equipments performance.

   -The alignment system in question is a state-of-the-art machine, engineered to deliver precise and reliable results when used with the recommended setup. 

  -While stands can be used, lifts are the preferred method for optimal accuracy. 

  -Using stands, especially those that are not recommended, can lead to wear and tear over time, which may cause pseudo inaccuracies in the readings.

  Additionally,we do not have a record of the technician you mentioned who suggested the machine was inaccurate. If youre able to provide a name, wed be happy to follow up directly to better understand what was communicated.

  Moving forward, here are a couple of options to consider:

  -Switching to a lift setup for future alignments to ensure the most accurate and consistent results. We can assist with this if you would like.

  -Selling the machine if you feel it no longer meets your needs. This could help you recover part of your investment and explore alternative solutions. We can also assist you in choosing a different solution.

  If youd like to speak with a technical representative again to walk through the setup and readings in more detail, Id be glad to help coordinate that. Were committed to helping you find the best path forward.

  Customer Answer

  Date: 08/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have been complaining about the issue to **** ******** since owning the machine. I have text messages to him communicating an issue within the first few months of owning the machine. As far as stands and lifts, your sales *** ******** ********) sold me the machine fully knowing what stands we have. I owned the stands before purchasing the machine. The measurements are also inaccurate with the vehicles on my shop floor, which is completely level, without the car ever leaving the ground. Thrust angle was never one of my concerns, I was using thrust angle as an example. Your technicians should pay more attention to the actual issues, like the implausible camber and toe measurements that this machine is ***orting. Since my last response, I have talked to 2 different shops in the area, one with a **** **** machine, and one with a Hunter machine. Both shop owners agree that the readings I am getting on these vehicles are in fact impossible. I will be comparing a vehicle from my machine to the measurements that they get on their machine within the next 2 weeks to prove that my machine is faulty. For your records, my first text to **** was on April 15, 2024 at 12:14pm. I still have all of my communications saved. As for the technician that stated that I have a problem, you should know his name, he was sent by Snap-On equipment. I did not record his name, I was busy trying to keep my shop running while your technician occupied a third of my shop space for almost a full day. Ask **** ********* who he sent the first time. Hopefully the same people who engineer your equipment aren't the ones keeping your records. As far as selling the machine, that's a ludicrous suggestion. I wouldn't sell a non working machine to my worst enemy. That's bad business, just like you selling me a "portable" machine, that takes inaccurate measurements and then blaming the equipment that was present when your *** told me the machine would work perfectly with my current shop and equipment. 
  
  Regards,
  
  ***** *****

  Business Response

  Date: 08/28/2025

  Hi *****,
   
  Thank you again for your continued engagement on this matter.
   
  Id like to clarify the concern regarding portability. The unit you received is indeed portable, and Ive confirmed that it was sold with a mobility kit. This kit is typically included in NAPA orders and is designed to allow the unit to be moved within the shop as needed.
   
  While the unit can be folded and stored elsewhere when not in use, its important to note that during operation, the cameras must remain aligned with the vehicles wheels. This requires the unit to be positioned in front of the vehicle, which is why its not practical to reposition it mid-use. The design supports mobility for storage and setup flexibility, but not for use in multiple locations simultaneously.
   
  Additionally, Ive spoken with the Regional Manager, who confirmed that he has been in direct contact with you. We understand that youve decided to keep the machine and are open to working with tech support or a field service technician to restore it to optimal functionality. The plan is to reset the unit, update all functionality with engineering, and ensure everything is operating as intended. At this time, there are no plans to return or relocate the unit, and well be revisiting the setup tomorrow to finalize the resolution.

  
  
  

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I am well aware how the "portability" works, however it is not portable in the way that it was advertised to me by the ******* representative. That is neither here nor there, that is not the primary concern. I was just pointing out that there is a major communication disconnect between your engineers, your ***** your technicians and your sales people. It merely added to the frustration of the unit not working correctly from day one. As far as the second part of the message, yes a regional manager reached out. He asked for more information because again, there is a major communication issue, and he had misinformation. I agreed that I want to keep the machine IF IT WILL WORK ACCURATELY!!! And that has not been accomplished yet! I am turning alignments down daily. As far as I'm concerned, we are not anywhere near a solution. I am still waiting for **** *. to follow through on our last conversation.
  
  Regards,
  
  ***** *****

  Business Response

  Date: 09/12/2025

  Hi *****,
  
  I wanted to follow up with a summary of the recent efforts regarding your alignment machine. Our technician reset the unit to factory settings and confirmed that it is operating within specification. While alignment readings varied slightly across different shops, this is likely due to differences between using a two post with portable stands and either a four post or scissor alignment rack which can affect how the vehicle is supported and measured while gathering readings.  We appreciate your willingness to work with our field sales and service teams and your openness throughout the process. You've acknowledged that the unit was properly reset and that the readings are consistent with its original delivery condition. As part of our resolution, you've agreed to move forward with an upgraded replacement aligner that is more compatible with your two post lift and stand application. Thanks again for your collaboration and patience.

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  All vehicle measurements across different shops were taken on the ground, not on stands, so that part of your statement is not accurate. The machine was set to factory specs, which is what it was at when I first received the machine. These factory specs are inaccurate and the national manager assured me that the issue was being worked on by your engineering team. Until the new machine is set up and verified accurate, I will be keeping this case open and rejecting the responses. I suggest in the future, your engineers and management recognize when a customer is correct, admit that there is an engineering issue, and use that to make sure the next consumer receives a quality product. Most of the automotive technicians in the field do not care about the accuracy of your machine as long as the screen shows green. You should offer training to technicians so that they can recognize when their machines are working incorrectly instead of "green is good", instead of talking down to them and telling them they are wrong and the machine is fine, when it is clearly not, as was my case. I can't say I appreciate the offered solution of an upgraded machine until I can use it and confirm that it is accurate. At that point I will know if I am satisfied with this or not. 
  
  
  ***** *****

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Snap On account: ********* Sold a scan tool, which had a subscription (1 year contract and 6 months left on contract). ***** to contact company twice to cancel contract. Company would not help, cancel contract, or allow me to pay a early cancellation fee. I request that **** On cancel my subscription due to not having this tool any longer. I upgraded scan tools and have another subscription on the new tool. I am not requesting any money or refund, just simply want this subscription cancelled.

  Business Response

  Date: 07/06/2025

  ******,

  Thank you for reaching out to us. The Snap-on Credit Team connected with you and appreciated the conversation. They have agreed to cancel your subscription on the Solus Edge. Your other subscription, on the Solus+, will remain active.

  We understand that you sold the Edge to a third party and did not trade in or upgrade through a franchisee, which would have resolved the issue automatically. Although the initial 12-month term of the first agreement is non-cancellable, an exception was made based on the enrollment of a second unit.

  We believe you are satisfied with this resolution and consider the case closed. If you have any further questions or concerns, please do not hesitate to contact us.
  

  
  

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with ***** ****** the Snap-on Student Excellence Program Account Manager is a nightmare. I ordered a product online and have to deal with ***** ****** because I'm part of a student program. I received a faulty snap-on charger for my 18V 1/2 wrench kit. They wanted me to meet up with this guy and I agreed. They guy never answered his phone and I left 2 voice mails. When I emailed him, the guy answers. He was supposed to meet me a week later and he totally blew it off. His excuse was he lives in ******, **** and that he would do it another day. That day was my only day off. I work for a company that has an account with ***. I deal with the public daily and I must go above and beyond with customers on their vehicles. I went to his boss named *** ******** and told him that ***** ****** is not someone I want to deal with or do business with. He said we should do a conference call. The guy talks and talks and I never uttered a word. I finally talk and ***** interrupts me. I told him don't interrupt me. His boss named *** ******** didn't like what he heard and said this conversation is over. I received a faulty charger and ***** ****** wasted my time. He didn't meet me to give me what's rightfully mine. Be wary of ***** ****** the Snap-on guy who doesn't have the correct tools on his truck. They need to get a new guy to replace this loser. He has poor customer service skills and thinks because your a student he could meet with you on his own time and not yours. Replace this guy with someone who respects students. The people at Snap-on are always nice. It's just this scumbag named ***** ******. ***** ****** you are a scumbag. My name is **** ********. You are a scumbag ***** ******.

  Business Response

  Date: 06/16/2025

  ****,

  I understand that we initially replaced the battery, but that did not resolve the problem. Following that, the Student Representative attempted to meet with you to provide a replacement charger, but that meeting did not take place. As a next step our ************* team arranged to send a charger to you directly.

  It has been noted that there were some concerns regarding the communication with the Student Representative. We aim to maintain constructive and respectful interactions as we work towards solutions. 

  We appreciate your patience and hope the replacement charger brings this matter to a satisfactory resolution. Please don't hesitate to reach out if there's anything further we can assist you with. 

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told that because I dont buy tools from this franchise that he will not warranty any thing from **********************usdot 308729Driver name SeanBandcroft ************

  Business Response

  Date: 06/02/2025

  Hi ****,

  Thank you for reaching out we appreciate the opportunity to assist you.
  
  As discussed during our recent phone conversation, we have been in contact with both you and the franchisee, who has confirmed that he is willing to honor the warranty on your tools. Additionally, our customer service team is fully prepared to assist you with the warranty process, should you choose to proceed through us instead. We are committed to ensuring the matter is resolved.

   

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to Snap on we are behind by $400.00 and yet pay over $500 a month on tools. They stated that I am behind since September 2023 but yet I am caught up. They call everytime we make a payment. We also informed them that we are paying bi-weekly instead of weekly due to getting paid bi-weekly. We also let them know that. When they changed to their now app it messed up our payments. When we called them out on it they stated that that's their new website and they couldn't do anything about it. I have spoke to their drivers which they can't keep anyone who is trust worthy. Before I had made payments with the truck person, my credit payments wasn't going towards my credit. Which that is fraud. Then when my business partner took over we began making payments online because of their lies and yet we make our payments and they still lie and say were behind which all I owe is $6,459. When we ask for and explanation they say we are behind but yet we have our bank statements proving them wrong. This needs to be fixed.

  Business Response

  Date: 04/10/2025

  Mr. ****,  

  After contacting you at the phone number provided, you explained that a co-worker submitted the complaint on your behalf due to a misunderstanding. You have confirmed that the complaint can be dismissed. Please dont hesitate to let us know if theres anything else we can assist you with.

  
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making payments on the toolbox I bought from snapon for quite some time now. Eventually the tool truck driver that had been collecting the payments ended up quitting, leaving no representative to collect payments. I was asked to contact a snapon credit representative. I made multiple calls and left voicemails each time. After finally getting in contact with one of the representatives, a payment was set in place. My payments have been made each time since this agreement. The recent payment that was to be made 3/17/2025 did not go through. I was not aware that I was not charged and received no email or phone call regarding it until two days later. I was immediately threatened with my toolbox being confiscated and told that for the remaining time of the payment agreement, if any payment is even one day late, they will automatically take the toolbox back. The person I spoke with was extremely disrespectful and nasty towards me. I was told that the reason for this is due to an extension needing to be filed, despite the fact that the extension only needed to be filed due to issues on their end causing them to not be able to collect payments. I feel like I'm dealing with a loan shark and not a big name corporation. They refuse to work with me and only provide threats and pawning the blame on to me due to their own failure to properly run their business.

  Business Response

  Date: 03/31/2025

  Hi ******,

  I'm sorry to hear that you felt disrespected in your latest interaction. We reached out to Snap-on Credit and confirmed that your account is in good standing. We've attempted to contact you multiple times over the past couple of weeks but haven't been able to connect. Please don't hesitate to reach out if we can assist you further.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****-On franchisee committed fraud on my account charged items. I did not purchase and is now trying to sue me in court saying that he is snap-on tools snap-on credit and he's not even registered to sell tools in the state of ********* is he is a Wisconsin based business. He has no certificate of authority to do business in *********. He's also in the business of selling guns in ********* off the snap-on truck as you will see in the photos from the ******** page

  Business Response

  Date: 02/22/2025

  Hi LJ,
  

  We have reviewed your complaint and want to make sure we resolve accordingly. We have reached out to you via email and phone for more information. Please call us back at your earliest convenience, so we can work towards a resolution.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I splurged and purchased a Snap-on 3/8 digital torque wrench for myself because I figured it would last forever. I'm a home mechanic and don't torque too many fasteners but I figured it would be important to get it right and I should go with a trusted name. The wrench costs $650 but it was Snap-on so what a great investment, right? Wrong! I used this a handful of times and now it doesn't work. The wrench has well known problem and if I ****** it there are many complaints about this exact issue. Despite the known manufacturing defect, Snap-on is telling me that I must pay $155 to have the wrench repaired. This is absurd. These are supposedly top of the line tools and it is being sold with a well known and common problem. If this was a car there would be a recall!I contacted customer support and they are no help at all. Snap-on Ref number: 2NY236579454322 Serial: **********

  Business Response

  Date: 12/26/2024

  Hi ****,

  Im reaching as a confirmation that this matter has been resolved as of December 19th. We value your business and appreciate your cooperation in finding a solution.

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Unfortunately it has not been resolved. The wrench was returned to me without being repaired despite the fact that I paid $155 for a repair and recalibration. I have been left with an additional fee and no working wrench! I am having a rear window banner made that says "Snap-On tools are junk" that is 3ft wide. I drive 42 miles each way to work everyday in northern ******** traffic passing thousands of cars. 

  I shouldn't have been charged $155 to keep a $750 dollar wrench working, let alone pay to have it returned to me not repaired or calibrated. It was returned with no warning. I have a project right now that I need a torque wrench for and was expecting this to be available. I'm now $900 in the hole for a wrench that doesn't work. Unexpected delays that will cost me more money. Why wouldn't anyone notify me that it was going to be fixed? 

  This has really been an awful experience. I would expect this from a cable company but from an American tool manufacturer. 

   

   
  Regards,
  
  **** *****

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3rd warranty of my toolbox top. Waited 10 months. It peeled its coating within a week.

  Business Response

  Date: 12/04/2024

  *****,
  
  After reviewing your complaint, your case was escalated and reviewed with multiple people. It is our understanding that your most recent top was inspected and in good condition, with no damage at the time it was delivered to you. There was also an inspection done within the last 24 hours and it was concluded that the peeling was not a result of a defect from materials and workmanship. We considered a resolution that seemed fair for both you and the business. The proposed resolution was declined, as you indicated that there is only one solution you would accept, which we are unable to accommodate. We regret that we are unable to resolve this dispute in a way that meets your expectations.
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a TPMS4 software update for over $800 from a company vendor ***resentative. The updates are unsuccesful and the vendor *** has retired and no longer works selling Snap-On tools. I called customer support and they directed me to a phone number that is no longer in service. Apparently a separate non-affiliated entity handles support for the TPMS4 tools, but they have not provided me with a solution. Further calls are sent to voicemail.

  Business Response

  Date: 10/03/2024

  Jacob,

  I hope this message finds you well. We’ve been trying to reach you and have left several messages. To proceed, we require a specific code from you.
  
  At your convenience, please give us a call so we can assist you.
  
  We look forward to hearing from you.