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Business Profile

Cell Phone Supplies

Cellcom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for Cellcom's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cellcom has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cellcom

      470 Security Blvd Green Bay, WI 54313-9705

    • Cellcom

      1580 Mid Valley Dr De Pere, WI 54115-8193

    • Cellcom

      303 Bay Park Square Mall Ste 389 Ashwaubenon, WI 54304

    • Cellcom

      W3178 Van Roy Rd Ste A Appleton, WI 54915-4087

    • Cellcom

      2354 10th St Menominee, MI 49858-2002

    Customer Review Ratings

    1

    Average of 17 Customer Reviews

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    Review Details

    • Gina W

      Date: 09/02/2025

      I work out of my home. I am an independent contractor and in sales. For at least 2 weeks my customers calls were being dropped or people could not hear me, then I lost service all together for at least two weeks. In order to maintain my business I changed services. I was told if I would have stayed with Cellcom you would have given me a credit. Everyone should have received a credit that lost service. My customers could not reach me by phone. That is just not right.

      Cellcom

      Date: 09/09/2025

      We appreciate you allowing us the opportunity to speak with you about your billing concerns on 8/27/2025. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.

    • Jenny B

      Date: 08/25/2025

      Lost of cell phone service for 2 weeks! Changed providers and was charged another month of service even after I ported my number and canceled! Scam of a company

      Cellcom

      Date: 08/26/2025

      We appreciate you allowing us the opportunity to speak with you about your billing and porting/cancellation concerns on 08/25/2025. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.

    • Adam S

      Date: 07/21/2025

      Service was down due to the company getting hacked. I received my most recent invoice with the double downtime credits, and the credits were based off a flat 10 day downtime, regardless of your actual downtime. I contacted customer service and they stated that this is the maximum they are willing to compensate anyone with no exceptions. I have been a customer for 24 years, but will now be switching to another provider. I understand that any company can be hacked, and was willing to stick with the company because they said they were going to take care of their customers to get trust back. This is an unaccpteable amount of compensation for loss of service, loss of time, and loss of business. I recommend others seek a different provider as well.

      Cellcom

      Date: 07/24/2025

      We appreciate you allowing us the opportunity to speak with you a few days ago to discuss your account with you.  If you have further questions and would like to discuss further, please contact us at **************.

    • Jim K

      Date: 07/14/2025

      They always bill forward a month & tried to collect from 5/14/25-5/28/25 when they were scammed & I had no service. I met in person & on the phone but they insisted I pay. I was a client for 20+ years. I cancelled my service.

      Cellcom

      Date: 07/17/2025

      We appreciate you allowing us the opportunity to speak with you a few weeks ago to discuss your account with you.  If you have further questions and would like to discuss further, please contact us at **************.

    • Zachary W

      Date: 06/30/2025

      After being with Cellcom for 10 years, it seems they no longer care about their customers. Their cell service was out for two weeks and I lost hundreds of dollars and instead of doing their best to talk with me and help with compensation they said I missed the date to "double my downtime" what they mean is I missed out on getting my bill paid for in full and they are only giving me a slight discount. I called them before they knew what discounts were being made, and they said they would get back to me. The text they sent was vague, and they knew that most people wouldn't take advantage of a vague text. Additionally, they will not escalate any additional complaints. After 10 years of being with a service, you think they would at least give me the courtesy of paying my bill in full. Everyone I spoke to about this outage lost more than just two weeks of a bill; they lost money, time with family, and emotional distress. After that, the best they can offer is half of my bill. It's just the kind of thing that makes you second-guess a company's integrity.

      Cellcom

      Date: 07/03/2025

      We appreciate you allowing us the opportunity to speak with you today, 7/3/2025. If you have further questions, please contact our Customer Care department at 1-800-236-0055 during our normal business hours. Thank you.

    • Tanya B

      Date: 06/24/2025

      Terrible !!! Without phone service for over 20 days! Had no choice but to leave the company due to them breaking my contract with them! They stated no refund will be given to me due to me leaving!!! After going to local store and them still not being able to get my phones working! This is terrible I have been with Cellcom for over 20 years and they won't refund me for their service!!!!! How can they get away with not refunding people!

      Cellcom

      Date: 06/27/2025

      We appreciate you allowing us the opportunity to speak with you on 06/24/2025 regarding this matter. We attempted to reach out again to aid in any clarification that may be needed on 06/27/2025. If you have further questions, please contact our Customer Care department at 1-800-236-0055 during our normal business hours. Thank you.

    • CRYSTAL B

      Date: 06/19/2025

      I HAD TO LEAVE A STAR BUT ABSOLUTRLY SHOULD BE ZERO STARS!! Worst service ever!!!! They refuse to own up to there mistakes and get there stuff together. They clearly don't communicate with one another and they blame the customer for their wrong doing!! And no remorse nor reimbursement what so ever they should be shut down for good!!

      Cellcom

      Date: 06/22/2025

      We appreciate you allowing us the opportunity to speak with you on 6/19/2025 regarding this matter. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.

    • Debra A D

      Date: 06/11/2025

      For nearly 20 years we had excellent service with Cellcom. In the last 8 months we have numerous call fails daily or calls that do not go through and calls not *********** not tell me to contact customer service! I have several times. They tell us we are in a live area and should have problems. Their answer is to buy a booster for about $500. They were never able to answer my 2 questions - What changed on Cellcoms part that now causes our service interruption? If I am in a live area and have had good service for many years why should I pay for a booster? Recent 2 week cyber issue with very little communication to customers regarding service restoration or if our personal information was jeopardized.Very poor all around - a 1 star is being generous

      Cellcom

      Date: 06/13/2025

      We appreciate you allowing us the opportunity to speak with you on 06/13/2025 to resolve this matter. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.

    • Alex F

      Date: 06/07/2025

      horrible experience as a new customer, expensive, the outage that happened in 2025 was not even discounted from our bill. So unreliable and very unprepared to keep the service from hackers and IT problems. I would fire all of them if I was the CEO

      Cellcom

      Date: 06/10/2025

      We appreciate you allowing us the opportunity to speak with you on 6/09/2025 to resolve this matter. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.

    • MS R

      Date: 05/19/2025

      Cellcoms cellular service outage for six days and counting now without an expected timeline for resolution is completely unacceptable and dangerous for those who rely on cellular coverage each and every day. Cellcom is not being transparent. Cellcom wont assist customers or provide any information or details.

      Cellcom

      Date: 06/05/2025

      Dear MS ******************** understand how important consistent and reliable service is, especially to our business and residential customers, and we take all concerns seriously, including yours. 


      We recently experienced a significant service disruption due to a cyber incident. Since the onset, our teams have been working around the clock to restore services securely and responsibly, in full cooperation with federal and state authorities. Were pleased to share that nearly all services have now been restored for our customers, with only a few remaining functions still in the final stages of recovery.


      While we regret the impact this has had, we are committed to transparency and customer support as we move forward. Weve created a dedicated resource page to provide ongoing updates and helpful information about the incident, recovery progress and customer support options. We encourage you to visit ***************************************************************************** more detailed information.


      If there are specific unresolved concerns or if direct assistance is needed, we welcome the opportunity to work with you individually and ensure the matter is addressed with care.  Please reach out directly to Cellcom at **************.

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