Business Profile

Cell Phone Supplies

Cellcom

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Complaints

This profile includes complaints for Cellcom's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

52 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a customer of ********************** which I believe was owned by **************************** of Wisconsin. They had an outage several months ago which lasted for a couple weeks. I was also unable to change during that time because they were unable to port numbers. Once I was able to port my number I was in the beginning of their billing cycle so even after porting to a new carrier I was charged for several more weeks even though I was not a customer. I called and asked to have my bill adjusted and the service person said no. I asked to speak to someone else and they said they did have a department that could handle the complaint but said they would give me the same answer and refused to allow me any recourse to talk to anyone else for what I feel is an unfair practice. CellCom was also going to give a voluntary reimbursement for the time we were out but because I left I drop not qualify for that either because I was no longer a customer. Then my last bill came which was supposed to be my remaining balance on the phones and they once again charged me tax and all the other associated fees even though I did not have their ********** main complaints: 1) I was billed for service I never received - about 5 weeks 2) Do to their inability to allow me to port my numbers - caused me to continue into a billing cycle and continue to pay for service I did not use 3) When I asked to plead my case to the appropriate authority within the company I was refused.4) Even though I suffered the same as all customers, because I chose to leave I received no compensation.
Business Response
Date: 07/22/2025
See attached:
Initial Complaint
Date:07/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May of 2025 Cellcom had an outage We have 3 phones. As you know the outage lasted around 2 weeks. On 6-11-2025 we received a text from Cellcom stating there will be an adjustment on your July statement. On 7-4-2025 we switched to another carrier. On 7-12-2025 we received our July statement . There was a balance due for $22.50 for taxes and fees but no adjustments. There text never said you have to pay into August to get an adjustment in July for something that happened in May. Looking at it with a different point of view. You attend ****** in May purchasing a 3 day pass they have a cyber attack and close the park for a day. ****** then says they will give you an adjustment in July. They did not say you have to buy a 3 day pass in June then another 3 day pass in July to get your adjustment. All I want is my adjustment.
Business Response
Date: 07/21/2025
See Attached:
Customer Answer
Date: 07/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
Cellcom never notified anyone they had to remain a customer until August to receive reimbursement
Regards,

**** **********
Business Response
Date: 07/28/2025
See Attached:
Initial Complaint
Date:07/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company had a cyber attack and was out of service for weeks. When we tried to remove a cell line due to this massive service interruption the company charged an additional month of service and then continued to charge for subsequent bills for taxes and fees.
Business Response
Date: 07/16/2025
See Attached:
Initial Complaint
Date:07/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was without service from this company for over two weeks by no fault of my own and they will not credit me for the time Idid not have service with them.
Business Response
Date: 07/11/2025
See Attached:
Customer Answer
Date: 07/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The response was completely worthless. It just stated what I already knew. Also, the check is as my pro-rate bill with included the statement paid in full. By writing "Paid in Full" or similar language on a check for less than the amount the creditor claims is due, and the creditor cashes it, it can be argued that a new agreement (accord) was reached and the debt is discharged (satisfaction).

Regards,

******* *******
Business Response
Date: 07/15/2025
See Attached:
Initial Complaint
Date:07/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May of 2025 cellcom had an outage which affected my phone. During this outage cellcom claims they sent out a email saying do not update phones I went through all my emails and never received the email, During the outage the phone did an automatic update and now they are saying because of this update the phone is fried and I could send it in but I would have to pay for it myself which is not acceptable as I had no control over this situation when I was never informed properly.Also during this time I have been in and out of surgeries and currently on the list to get a new kidney so I can not be with out a phone. I think they should pay for the phone to be fixed or replaced and the few months of service that was affected by it.
Business Response
Date: 07/07/2025
See Attached:
Initial Complaint
Date:07/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of May 16, 2025 Cellcom was unable to offer cellphone service to their customers due to hacking. I had no way to make or receive phone calls or text messages. I relocated and needed to establish residency. My husband was still working out of state and I had no way of contacting him. As a mother with five young children in the home, I needed a phone. I established wireless service with ******* on May 19, 2025. ******* was unable to contact Cellcom due to the hacking to port my old number. This meant, my Cellcom service was still active. I tried calling once myself, but wait times were absurd. Well beyond thirty ********** next trip to Wisconsin, May 27th, I went to a Cellcom business and the owner was unable to cancel my service. I paid off my phones and devices. The owner gave me a number to call. I sat on hold only to be told someone from the cancellation department would call me back. June 3rd, a representative from the cancellation department called to cancel my lines. The representative reprimanded me for not contacting Cellcom sooner. He also let me know I was still liable for the bill for the month of May 14 - June 13 during the outage because the credit was only for "loyal" customers. The outage was significant for two weeks for majority of their customers and slowly reestablished the over the course of a month. My husband tried to stay with Cellcom to keep his number, but eventually moved to ******* June 25th due to continually dropping calls. In their "Moving Forward" email, the credit does say "no strings attached", but the representative says Cellcom would not mail out checks. They did however have no problem mailing me a paper copy of the bill. All I am asking is that Cellcom take care of the bill. I am not requesting the "Double the Downtime" amount. I am only asking that I not be required to pay for service that was not provided.
Business Response
Date: 07/03/2025
Please see the attached document.
Customer Answer
Date: 07/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

******** ********
Customer Answer
Date: 07/07/2025
I am still not convinced I am liable for any charges for the billing period of May 14-June 13. Cellcom has admitted they did not provide the service for the billing cycle. There should be no tax or fees for a billing cycle that does not exist. I am not asking for a service credit or the "Double the Downtime." I am only asking to not be charged for services that were not provided to me. Please read the attachment.
Business Response
Date: 07/07/2025
Please see the attached document.
Customer Answer
Date: 07/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still not convinced I am liable for any charges for the billing period of May 14-June 13. Cellcom has admitted they did not provide the service for the billing cycle. There should be no tax or fees for a billing cycle should never have been created nor existed. I am not asking for a service credit or the "Double the Downtime." I am only asking to not be charged for services that were not provided to me. Please read the attachment.

Regards,

******** ********
Business Response
Date: 07/17/2025
Please see the attached document.
Customer Answer
Date: 07/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I disagree with Cellcoms decision to deny reimbursement for the *********** outage simply because I am no longer a customer. I was charged for services that were not provided, and my current account status should not affect my right to a refund. Denying reimbursement under these circumstances is unfair and potentially unethical. I am not requesting a courtesy creditI am seeking rightful compensation for service not rendered. This matter remains unresolved.

Regards,

******** ********
Business Response
Date: 07/28/2025
See Attached:
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7th Cellcom was under a cyber attack and we lost all service on my phone and my husband's phone. We are older and retired and live in a very rural area where the inability to call for help is crucial. When one of our dogs had an emergency on May 19 we had no way to reach a vet so took a chance and rushed him into ********** for help. Luckily our vet also used Cellcom and was understanding and saw our dog right away. It hit us that if this were a human emergency we would be in trouble so decided to change carriers. But Cellcom couldn't or wouldn't provide us a pin to transfer our numbers. We went ahead with the new carrier leaving number assignment open while they shipped us sim cards. By the time we got the sim cards on the 23rd and Cellcom gave us pins on the 24th we were in a new billing cycle. Cellcom has billed us for the **** billing cycle and will not discount it for the numerous days we were without service and could not get pins to transfer our numbers. On top of that, we owed roughly $41 on purchase of my phone, which we are happy to pay off, but they talked 911 and carrier fees and taxes onto the final equipment purchase payment in the amount of $15. Spoke to billing and was passed to a supervisor who flat out told us we owed all of the bill and there was nothing she could do about it Since we did not stay with them. Just does not seem right.
Business Response
Date: 07/02/2025
Please see the attached document.
Customer Answer
Date: 07/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The call began with her making it clear that they were not going to do anything about the billing, which is what we wanted resolved. Her contention that we should have called them earlier before the end of the billing cycle is laughable as we had no phone service. We tried to get a pin to stop service and transfer it through their chat but before my husband gave any account info they could track he was told it was not possible so she used that lack of trackable chat interaction as her reasoning for why we didn't beat their billing deadline.
Did not bother listening to her spiel on emergency services because there are no emergency services available for veterinary emergencies which was what our emergency was.

Regards,

** ******
Business Response
Date: 07/03/2025
Please see the attached document.
Customer Answer
Date: 07/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They continue to regurgitate their same talking points, taking no responsibility for denying us access to shutting down our account before we entered the July billing period. We feel this refusal to drop that portion of our outstanding bill is simply a way to recover funds so they can afford to give existing customers a free month in compensation for their outage.
And as I stated, the ability to call 911 would have been useless in a veterinary emergency. ****** spent his entire career of over 50 years in telecom so we were aware of the 911 emergency capabilities and did not need to hear her version.

Regards,

** ******
Business Response
Date: 07/07/2025
Please see the attached document.
Customer Answer
Date: 07/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Considering that cellcom is the one responding redundantly, continually repeating their scripted stance, I find it extremely hypocritical that they intend to close this because we continue to state it is their fault we could not close our account in time to beat the billing cycle. They refuse to consider their own actions as the cause of the delay and reduce the bill as an honest company would do if they wish to preserve their integrity. This company has no integrity and is not to be trusted.

Regards,

** and ****** ******
Business Response
Date: 07/08/2025
See Attached:
Customer Answer
Date: 07/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Since they have determined that they will not do the right thing and remove the **** monthly billing they falsely applied to our account by making it impossible for us to close the account in a timely manner we have no option but to accept their shoddy deceptive business practices.
We will make the final payment due for my phone purchase but will not be paying the **** services charges.

Regards,

** ******
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cellcom service was out starting on 5/14/25 until 5/23/25. In that time we could not call or text. They still billed their customers for the outage time. I feel that is wrong since we should not have to pay for services that we could not use! No one could call or text us and we could not call or text anyone.We did switch carriers on the 20th since we could not be without our phones. It took a week to get a port ID so we could port our phones to our new carrier. They said that their porting system was down also. So, they still billed us for another week. I think that was just a way to recoup some of their losses. As of 5/26, we were with our new carrier. Apparently, one of our lines had a porting error and that number did not port to the new carrier. It was never communicated until I saw the new bill and saw that we were still getting charged for that line. It took another 3 weeks to get that fixed and that number was finally ported on 6/20. Well, since that is past the 13th billing cycle, we were then billed again through 7/13. Then that phone will be removed from the Cellcom billing. I feel that is wrong and unethical. Cellcom said that theyd reimburse for the outage time. They did not state that you had to be a Cellcom customer. I just found out today that we were ineligible. After more thinking, if we are still getting billed for that line, arent we technically still a Cellcom customer and would be eligible for that reimbursement? Long story short, I do not feel we owe them any payment since we were without service and they were less than communicative and cooperative.
Business Response
Date: 06/27/2025
See Attached:
Customer Answer
Date: 06/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed .
Cellcom still billed me after I had cancelled the WiFi hot spot and the line ending in 2285. I do not owe for the downtime of almost 3 weeks. Nothing was said in the email offer about having to continue to be a Cellcom customer in order to get the monetary bill credit. We do not owe do to the error when porting the 2285 number as we were not informed of the error from Cellcom. We do not owe for the latest bill cycle either. This is just their way to recoup money lost from being down. Not only did we have no phone service, we lost money because my husbands employer was unable to contact him about upcoming jobs. We do not owe them anything.

Regards,

******** ******
Business Response
Date: 07/03/2025
Please see the attached document.
Customer Answer
Date: 07/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all, with a phone line and the **** on the account, we were still technically customers of **********************. The letter that was originally emailed to us when Cellcom was apologizing for not having service for almost 3 weeks and promised compensation in the form of a bill discount, it said nothing about having to be a current customer. Either way, the fact that we were without any phone service for almost 3 weeks and caused my husband and son to lose work and myself to not able to log in for my graduate studies, we are entitled to a bill credit. We owe Cellcom nothing. We will not pay for a service that we could not use.

Regards,

******** ******
Business Response
Date: 07/28/2025
See Attached:
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attached documentation. The letter is in there for the complaint as well as the only paperwork we received at time of joining Cellcom. We did not receive any signed disclosures or any other documentation.I also have the documentation of what we received was the buyback program receipt for My wife's phone and what the bill would like. However, it won't let me add tot he documents as the files are to large. I can email those in if needed. My email is ***********************
Business Response
Date: 07/02/2025
Please see the attached document.
Customer Answer
Date: 07/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have reviewed Cellcoms response to my recent complaint, and unfortunately, it does not address the core issue regarding the $650 charge.The response only references my calls with representatives on May 25, 2025, and July 2, 2025, without acknowledging the larger context or my outstanding concerns.
To clarify the timeline:
On May 25, 2025, I spoke with a representative named ***** at 10:57 AM CST. She informed me that the porting process would take 4872 hours and assured me that all accounts would be closed. At that time, I had no further questions, as I was under the impression that the process was fully underway.
However, by May 28, 2025more than 72 hours laterour phones and watches still had not been ported over. I called again at 10:50 AM CST and spoke with a representative named ******. After investigating, she informed me that only my phone number was scheduled to be ported by 6 PM that day. My wifes phone number had not even been requested, despite the original request being made on May 25. ****** completed the process during our call, and again assured me that all accounts had now been ported.
This confirms that Cellcom failed to follow through on the original request made on May 25, 2025.
Additionally, I was informed that a service adjustment would be issued due to the cybersecurity incident in May,during which we were still active Cellcom customers for over two weeks.However, ********************** is now stating that a credit will only be issued if we return as customers, which is unacceptable. I am still being billed, and a service adjustment can and should be applied to the existing balance.
On July 2, 2025, at 10:45 AM CST,I spoke with a supervisor named ****** (calling from ************). She reiterated that credits would only be issued if we returned to Cellcom. When I requested to escalate my concerns to someone above her, she refused, stating she would not escalate the issue. I asked her to document that refusal in the BBB response and in my account notes. She said she would notate the account, but it is now clear this was not done, as the BBB response does not include this information.
Lastly, the original $650 charge was never clearly disclosed. I was never informed that remaining with Cellcom for 15 months was required to avoid this fee. This is a major point of contention that remains unresolved.
In summary:
My concerns regarding the $650 charge remain unaddressed.
Porting of lines was not completed as promised.
A service credit has been denied unfairly, despite Cellcoms previous assurance.
I was refused the opportunity to escalate my concerns beyond a supervisor.
Key information was either withheld or inaccurately communicated throughout this process.
At this point, I do not consider this matter resolved and request further investigation. I also ask the Better Business Bureau to maintain the complaint as open,as I am not satisfied with Cellcoms handling of the issue.
.]
I've attached the letter in a word document if that is better.
Regards,

****** ****
Business Response
Date: 07/03/2025
Please see the attached documents.
Customer Answer
Date: 07/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I already rejected this complaint on 07/02/2025. I also am adding additional documentation of the Switch and Save request form that I received from Cellcom. The verbiage at the bottom that is highlighted can barely be seen. The words look jumbled and I do not have the best eyesight to see this very very small print. Also, my signature and date are on the document, but that is not my handwriting for my information on the rest of the document. If they are not wiling to resolve this, then my next step is to go to the ****

Regards,

****** ****
Business Response
Date: 07/08/2025
See Attached:
Customer Answer
Date: 07/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In regard to the form, that you sent, the scanned copy is what was signed. Regardless, of the clarity, the small print was not on the screen. IT also was not made aware to me that we had to be there 15 months. Also, you refused to let me speak to someone higher up. Also, the language: The portion that stated, You will receive a final invoice with any remaining promotional charges. does not specifically reference the Switch and Save program. You as a business assumes that the consumer knows that is what it is in regard to and that is not the case and should not be assumed. I do not accept this as resolution.

Regards,

****** ****
Business Response
Date: 07/23/2025
See Attached:
Customer Answer
Date: 07/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I initially mentioned, we were without service for 14+ days. Not being able to have access to 911 for my family safety is a major issue. We were forced to switch, because we needed service for not only my job but for the safety of my family. This switch happened because of your cyber security breach and failure to provide reasoning and services in a decent amount of time. We could not even use our ******* watches, which is connected to our phone for calls. Because those watches are connected to our phone, and those were not closed out, we still should see a credit to our account for the credit Cellcom stated they would give. We are not accepting this matter to be closed.

Regards,

****** ****
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cellcom had an outage that lasted for almost 2 weeks. We relied on our phones for our business. We decided to switch carriers. Cellcom won't compensate anything to those who left Cellcom, but plan to credit those that stayed with Cellcom in July. I have been with Cellcom since 2007 and they say that they value me as a loyalty customer. I don't find this to be true since they won't make it right. We were laying during the outage and they won't do anything. Also, when we switched carriers, all but one lines would port over. However, the number that didn't port over, never worked. Once again, they won't do anything for that. I find this to be HORRIBLE customer service. Can you please help?
Business Response
Date: 06/27/2025
See Attached:

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Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

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