51 Customer Reviews
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Review from Lacey W
5 stars12/05/2023
I ordered an office chair from here and had it at my house in less than 36 hours. I live out in the country where things usually take longer. The price was a lot cheaper than other stores carrying the same exact chair.
OfficeSupply.com Response
12/06/2023
Thank you for the great feedback, we really appreciate it.We pride ourselves in our customer service and our fast shipping, we are thrilled we exceeded your expectations.Review from randall r
5 stars11/08/2023
had a minor issue, within a few hours it was handled. customer service was great!! prices great, shipping fast.OfficeSupply.com Response
11/10/2023
Thank you for your positive feed back. I am glad our customer service team was able to assist you quickly to resolve your issue.Review from Betsy H
5 stars10/26/2023
I was very leery about ordering yarn from an office supply website, especially with the horrible reviews I saw. Do not believe these reviews. I am extremely pleased with the service, shipping, and product. In fact, if I could give them 10 stars, I would!OfficeSupply.com Response
10/30/2023
Thank you for the positive review! We appreciate the feedback and we are thrilled you are satisfied with with your order!Review from Lourdes A
1 star09/22/2023
Be aware if you need to return chairs. I need to return 4 chairs, because of misleading information. They said I am responsible for the shipping cost. The cost to return the chair cost was almost $500.00. You will pay more what the chair cost. Also when I received the chairs they were shipped to us very bad. No protection at all. The box was not seal well. Very, very disappointed with this company. So now I got stuck with four chairs due to the shipping cost.OfficeSupply.com Response
10/12/2023
I apologize you are not satisfied with the product you received. Unfortunately we do not pay to return the products, this information is listed in our return policy: If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, re-stockable item, less shipping costs. Items being returned directly to the manufacturer may be subject to a restocking fee, and must be returned in case quantity. You will be responsible for the cost of returning the item to OfficeSupply.com.Review from Veshant C
1 star07/16/2023
my order was cancelled twice because they needed to "verify" something. called and reorder and was told that everything was good and then got an email to cancel saying it's out of stock. find another retailer...OfficeSupply.com Response
07/19/2023
I apologize for the inconvenience, unfortunately the product is currently out of stock.Review from Lisa L
1 star07/14/2023
They had a very misleading ad for gel pens. They showed a pack of 6 pens with the price of $1.99. I was charged over $10 for shipping, which they used a 14"x15"x5" box to ship 1 gel pen! I paid over $11 for a gel pen!!OfficeSupply.com Response
07/17/2023
Thank you for reaching out, it does appear there was a description error on that product. Your order has been refunded in full. I apologize for the inconvenience this has caused.Review from Matt L
1 star07/11/2023
Run. If you like amazon youll hate officesupply.com. Do not use your money here to try and spend elsewhere from Amazon. I ordered 6 tvs and 2 were busted upon opening the box- simple enough. This should be an easy swap. No, I would spend 10 minutes listing what I was asked to do, amongst everything was take 14 pictures (for real) of each TV and its box, upload them 'properly', diagram them, and label them. Their staff was very confused and sent me to 3 departments over the last 7 weeks and now they are denying the swap because they don't like a sticker on one box. I am being told to go to Samsung directly and that office supply has washed their hands of the matter. Ive even offered to skype them to prove everything is legit. Crappy customer service and I'm guessing I know why their prices are low, long term these guys will be out of business shortly anyways. Good work officesupply.com, you give Amazon a great name.OfficeSupply.com Response
07/12/2023
I apologize you are having issues with your order. We have been reaching out to you several time to get this resolved with no response. We have a specific time frame in which these claims must be processed. We have certain guidelines we need to follow to process your return and damaged claim through the supplier. I am sorry this has been an inconvenience for you.Review from Shane H
5 stars05/31/2023
I almost canceled my order after seeing the reviews, however, I let the order go and received it on time and with no issues. My experience was great, positive and easy.OfficeSupply.com Response
06/01/2023
Thank you for the great feedback, we really appreciate it. We pride ourselves in our customer service and our fast shipping, we are thrilled we exceeded your expectations.Review from Gloria O
1 star05/24/2023
Do not order from this company. I thought I was ordering two cases of paper, but received two reams of regular copier paper and was charged $62.24. When I called OfficeSupply.com to return the paper, that was unopened, still in its original packaging, I was told that was an "unreturnable" item.OfficeSupply.com Response
05/25/2023
Thank you for your review, this item is listed as non-returnable on the website. We will allow an exception for this return, we will email you a return authorization.Review from Michael P
1 star04/29/2023
DO NOT BUY FROM THIS COMPANY!Ordered a product on 4/18, took a week before it even showed that it was "in processing" and now after another week, still no change.But they sure took my money in an instant.OfficeSupply.com Response
05/01/2023
We appreciate your feedback. I apologize your order was lost in shipment, we have issued a full refund for your order.
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