Complaints

This profile includes complaints for Northern Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Northern Management LLC

  333 Bishops Way Ste 160 Brookfield, WI 53005-6233

• 

  Northern Management LLC

  2850 North Park Drive Lane Appleton, WI 54911

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/31/25 I was served an eviction notice we went to court and worked out a settlement agreement that we vacated the property on 02/28/25 which we did at 11:00 am it was brought to my attention that they stated in my lease they would not be allowed to use my security deposit for rent and Wisconsin state law for security deposit returns are 21 days after the lease is terminated well its now March 25 ***** and they have continued to charge me for the rent saying Im obligated to pay till the end of March well our case was closed and over as of 02/28/2025 and they are refusing to pay me back the ******* security deposit the district manager is a bully and refuses to talk to me and I have no other choice I dont know what to do

  Business Response

  Date: 03/25/2025

  Hello, 

  Ms. ****** stopped paying rent in January of 2025.  We offered her multiple options to pay prior to sending to eviction, but she failed to follow through with paying as agreed multiple times.  Due to this, we went to court and she agreed in mediation to vacate the apartment by 2/28/25.

  Per her lease agreement, she is liable for rent through 8/31/2025 or until we get the unit re-rented, if prior to the end of her lease liability.  An eviction does not relieve her of her lease liability.  By law we have (21) days from the end of her lease liability to process her final disposition letter and issue any monies owed.  We have re-rented the apartment on her behalf, with the new tenants taking occupancy on 4/1/25, so the final disposition letter will be processed within (21) days of 3/31/25.  With that said, as stated in her lease and the law, landlords can withhold security deposits for past due rent.  It is worth noting that by re-renting her apartment, we released her of (05) months of lease liability. 

  Again, we offered Ms. ****** multiple options other than eviction throughout this process, but she failed to follow-through with paying every time she agreed to do so. 

  Thank you, 

  Northern Management

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******
  

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,It came to my attention that Northern Managements rented my vacated unit #** earlier this month and yet is still charging me for March 2025 rent . Northern Managements district manager ****** ******** stated to me that the eviction does not release me from the lease that ends in August of ************************************************* rent.This is very confusing to me as the eviction was stayed through court mediation, and we vacated the apartment 2/28/25 as terms of the mediated agreement. Even if the eviction was not stayed via court mediated agreement, how can the management company charge both me and the new tenants for the same unit at the same time ? If this is a legal act , can Northern Management continue to charge me rent through August 2025 ( end date of the terminated lease) as well as the new tenants, essentially double dipping ? ?
  
  ********* ******

  Business Response

  Date: 03/26/2025

  Hello, 

  This is my final response, as everything has been clearly articulated to Ms. ****** already. 

  No one from our team has informed Ms. ****** that her apartment was re-rented with a new tenant taking occupancy in March, so I am not sure where that is coming from.  As stated in my previous response, the apartment has been re-rented with the new tenant taking occupancy 4/1/25, meaning her liability ends 3/31/25.  We are happy we were able to release her of 5 months of lease liability. 

  Section 2.13 of her lease agreement clearly outlines that an eviction does not limit the liability of the rent due in the rental agreement. 

  Thank you for allowing us to respond. 

  Best Regards, 

  Northern Management

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  As you can see by this man he is definitely not telling the truth I know for a fact that apartment is rented but if cheating people are your policy I can see why your rating is an F and your childish behavior shows with Im not going to answer anymore ****** grow up if cheating senior citizens is your policy I will definitely spread the word. He is a bully beware all
  ********* ******

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at ******************** for 3.5 years and within the past 4-5 months, I have noticed myself and my son's breathing has changed. Our chest has been feeling tighter as well. I went to the basement for my storage and noticed there is mold on the walls. Both white and black mold has been spotted. I reached out via text to the apartment manager, and she stated that is why they came to "fix" the foundation outside the apartment so that the water doesn't retain like it has been. The "fixing" of the ground by adding the dirt, clay ******* didn't change anything, the water still sits in the pocket dips throughout the landscaping. She then informed me that Maintenace will come take a look to resolve the issue. Hours later, there was a floor fan propping open the basement door blowing inside the basement. This made it harder to breathe, being the mold spores were just being blown everywhere. This fan was on for 3-4 days before I turned it off. Then someone came to collect the fan and shut the door. Nothing else has been done regarding the matter. When I inquired about moving to another apartment building, I was informed that I will need to put in my notice and resubmit an application for another apartment in the complex. I do have pictures; I just cannot upload them at this time. Rent is $1000 monthly / utilities average $45. There has also been an infestation of insects that I have been noticing in the apartment since the water doesn't drain properly outside, surrounding the apartment.

  Business Response

  Date: 09/18/2024

  We will have our on-site staff reach out right away to rectify this matter. Thank you for bringing this to our attention.

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enjoyed 3 years of residency until the complex was acquired by Nothern Management LLC.Since the new acquisition there has been issue after issue, from rent hikes that outpace inflation, negligence by the landlord, and confusing logistical issues for tenants to access their accounts through the clusterbump of entities they have to navigate through to file a complaint, request maintenance, or pay a bill. My main issue and the final straw was my recent experience transferring units within the same complex. The lease term was to start on the 5th of August 2024. Upon receiving the keys and completing a physical walk through (which my landlord failed to do. Instead I was lied to and told that the regional manager and he had completed the walk through inspection prior, which when confirmed with the regional manager ***** had zero recollection of.)The issues I found in the unit were abhorrent. There were human hairs on the toilet seats, urine and excrement stains in the bathroom. The tub and sink were clogged and did and didn't drain. The sink basin was cracked, *****, and completely worn down. There were holes in the windows screens that didnt didn't lock. The carpet was FILTHY even after being professionally 'cleaned'. I found out after having a conversation with several neighbors that the tenant before me lived in the unit for over 7 years. Per violation of Wisconsin law, the carpet was not changed. I immediately , texted, and emailed my landlord sent photos of these issues to the landlord, who seems to conveniently go missing after what he believes is addressing the issue. 2 days had passed and I had heard nothing. It was at that point I decided to reach out to the regional manager, who to his credit was able to step in and get these problems fixed the next day. That however still does not excuse the blatant negligence, severe emotional distress, loss of finances, and breach of contract this company violated. I will fully be pursuing legal litigation..

  Customer Answer

  Date: 09/07/2024

  1. My full name is ******* **

   

   

  2. My desired outcome is a credit to my account for the cleaning costs that came out of pocket due to the unit being  not move in ready, and a formal.apology.

  Business Response

  Date: 09/27/2024

  We acknowledge receipt of complaint number ********, filed by our tenant concerning the condition of their unit upon move-in. 
  Prior to the move-in date, the property manager conducted our standard pre-move-in inspection, which was documented with photos showing the unit was clean and move-in ready condition. The carpet was found to be in good condition and thus professionally cleaned before Mr. **** move-in. To our knowledge, there is no law that requires carpeting be replaced after a stipulated period of time.

  As Mr. ** acknowledged in his complaint we promptly addressed the concerns he raised after he moved into the apartment.  

  Mr. ** informed us that he paid to have the carpets cleaned again and we have requested a copy of the paid invoice for these services so we can consider reimbursing him for the expense.

  We apologize that the cleanliness of the apartment did not meet Mr. *** expectations upon his move in.  

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visiting my mother at ******************* in ******************* managed by Northern Management LLC. Property Manager has her 11 year old daughter on the premises during work hours violating privacy law as she is privy to documents and conversations. Reached out to Northern Management LLC by email to indicate would report if it continued. Left a voicemail that the child appeared again during business hours carrying documents and in business conversations. This is a 55+ residential apartment complex. Is a business setting and not a daycare. ***************************** the property manager continues to bring her every day and have her in the office while working with confidential information with residents information. This is a violation of the privacy law. Her daughter is not an authorized 3rd party per contract.

  Business Response

  Date: 08/07/2024

  ******,

  Thank you for reaching out with your concerns. We do not have you listed as a resident at this apartment complex or an emergency contact. If you could please reach out with more information with the resident you are associated with *************). Your email/voicemail, to our general mailbox, were sent in Friday 8/3 & Monday 8/5 and were both received on Monday 8/5 to the regional manager. I reached out via phone on 8/5 and left a voicemail to discuss the situation, but have not received a response to rectify this issue. We have addressed your concerns regarding your complaint.

  If you could please remove employees names as this is confidential information.

• Initial Complaint

  Date:01/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recent moved out of my place December 15th 2023 with northern management. All in all experience had been horrible i received a bill with damages and prices for things. My security deposit was **** and i did not receive not one cent back because the were over charging for damages that i was told i would not be charged for and i did not receive a receipt for the price of that damages the re trying to charge for

  Business Response

  Date: 01/15/2024

  In response to ******************** complaint, at no time did our staff state she would not be charged for damage done by her and her roommates to our asset.  Our move-out process is very thorough, which includes our manager's completing a move-out process in our web-based software within 48 hours of the tenant vacating.  This process includes photographing any damage to the apartment, describing the damage, describing the repair, and then applying a cost for the repair.  The final cost is reviewed and applied by our corporate office.  After reviewing ******************** move-out all charges are supported with this level of detail. 

  As provided by ******************** in her initial message, you will see she received a letter that itemizes the withholdings from her deposit, in compliance with ATCP ****** (04). 

  Lastly, ******************** and I spoke with one another about this matter a week prior to her writing her message to the BBB.  In an effort to work with her, we came to a verbal agreement, which was recapped in email, removing some charges if she agreed to pay X amount by a certain date.  That date has not past and that deal is still available to her through the time period offered. 

  Our property team followed all internal processes that are in compliance with all state and federal housing requirements.

  Thank you, 

  Northern Management 

   

  I recent moved out of my place December 15th 2023 with northern management. All in all experience had been horrible i received a bill with damages and prices for things. My security deposit was **** and i did not receive not one cent back because the were over charging for damages that i was told i wuld not be charged for and i did not receive a receipt for the price of that damages the re trying to charge for

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear

  Yes there was a deal made which i provided the email of the original bill and i definitely was charged for mounting my tv in the wall when i was told as long as holes are not bigger the a quarter i could mount and yes they did reach out to me to threaten me and  i quote Take my complaint down or the deal was off is exactly what ****** the person i spoke with stated to me. And i was charged 100 dollars for a stove that was already cleaned which i do have a video of the entire apartment when i moved out. Also all I did was ask for receipts from contractors or stores to which the supplies came from for the prices that were in the bill. Which i stated to ****** that those prices could have been made up. I would like a receipt from some saying this is the amount we charge for the supplies and clean up of this particular thing. So no i am not satisfied with this business. And i also have proof of other things regarding this business.

  
  Regards,
  
  ************************

  Business Response

  Date: 01/29/2024

  I have already addressed ******************** complaint thoroughly in my initial response.  The date we agreed upon for her to pay the amount agreed to, has passed without her paying.  With that said, as a matter of resolving the issue I would be happy to extend the date she needs to pay by. To do so, she will need to contact me directly to resolve the matter.  *********************** 

  Northern Management, LLC 

   

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear
  Yes there was a deal made which i provided the email of the original bill and i definitely was charged for mounting my tv in the wall when i was told as long as holes are not bigger the a quarter i could mount and yes they did reach out to me to threaten me and  i quote Take my complaint down or the deal was off is exactly what ****** the person i spoke with stated to me. And i was charged 100 dollars for a stove that was already cleaned which i do have a video of the entire apartment when i moved out. Also all I did was ask for receipts from contractors or stores to which the supplies came from for the prices that were in the bill. Which i stated to ****** that those prices could have been made up. I would like a receipt from some saying this is the amount we charge for the supplies and clean up of this particular thing. So no i am not satisfied with this business. And i also have proof of other things regarding this business.
  
  Regards,
  
  ************************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at *********************************** 13 for 1 year. I cleaned the apartment before I left. I am being charged my security deposit plus $62.76 for things that are either normal wear or were cleaned. 2 drip pans. Soaked and scrubbed with degreaser. Normal wear. Range/Oven/Drawer cleaned with oven off and Degreaser twice. What was left wouldn't come off. Only used to make pizza and breadsticks. Bathroom soap scum. Shower/ Tub washed and walls washed. Kitchen black smudges paint touch up. Walls were washed no smudges and no paint touch up needed. Carpets were old when I moved in and were going to be replaced when I left only black spot was were my couch was and I sat normal wear. This place was clean when I left. Prices for what they said needed to be done are outrages and not needed. $361.76 total. $299.00 security deposit + $62.76. I think this company wouldn't return a security deposit if you remodeled the whole place. I spent 6 hours cleaning before I left. 2 drip pans $20.00. Range/Oven $100.00. Bathroom $45.00. Kitchen $20.00. Carpets $135.00. The charges for the Utilities I will pay. Otherwise this is over the top and outrages. My Security Deposit should have been returned to me. All walls were washed. All drawers and shelves were washed. All hard floors were hand washed. All Carpets were vacuumed. All appliances cleaned. This is just a way for them to keep and make money.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant and provided notice to vacate. The manager is trying to say the lease terms were changed so that I have to stay one year after the lease was signed not after a year of residency. This makes no sense, how can you give 30 days notice ever if every year you have to sign a lease stating you will stay a year, then can give 30 days notice to vacate any time after that. Every year we signed a new lease that basically extended the old lease, but last year changes were made. It was not clear that we had to agree to stay another year when signing the lease. I am disabled and it is difficult for me to move and the way the lease was presented with threat of eviction if it was not signed, was much like blackmail. The apartment is in need of remodeling, the carpets were older when I moved in, the paint was not fresh, there was a flood upstairs and there is some damage, the manager is stating that I will have to pay to rent the apartment until they renovate the property.

  Business Response

  Date: 11/30/2023

  On 03/29/23 *************** signed a lease for 6/1/23 until 5/31/24. We have already communicated with the resident due to the legal agreement she signed we can not let her out of her lease.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date I moved out was August 15, 2023. It was rerented on September 1st, 2023. I should have received a letter about my security deposit of roughly 700 dollars by the 21st of September. Have called both the landlord and corporate many times but never received any reply. This last time I let them know I would be filing a complaint. Not only is this a sketchy apartment but they outed me my security deposit when I know there was no damage.

  Business Response

  Date: 10/31/2023

  Hello,

  In response to complaint #********, our position is as follows. 

  It is our company policy to send any security deposit return or deposition amount due letter within 21 days of liability ending. We sent a copy to the tenant on 9/15 as is documented in the attachments. Because the tenant did not provide us a forwarding address on move out, we sent it to their last known address. Furthermore, when we did try to contact the tenant, our system notified us that they had blocked communication from us. We are happy to work with the tenant, but our attempt to contact the tenant was unsuccessful and no address has been given to us. 

  We have also sent in documentation of the date the letter was sent, address it was sent to, charges associated with how the unit was left, and our proof not having a forwarding address. We'd be happy to send the tenant the amount to be refunded, but have not heard from them. 

  Lastly, we are happy to share the pictures and documentation with the tenant of the inspection of their unit on move out.

  Thank you,

  Northern Management LLC

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello NortHern Management,I got mY keYs 9/1.The apartment is dirtY and stinks like Pet Odor remover.There is a pile of dog Hair in the closet, Hair in the tub, food spilled in tHe cabinets and marks all over the walls. Appears tere were Holes punched in walls, plastered over.Multiple nail holes, especially above bedroom window.I Have a HeadacHe from being tHere a couple of Hours.I do not want to move in tHis stinkbox. ANd tHere is NO Microwave as on tHe Website.ReadY to Vacate before tHe stiNk permeates m belongings,

  Business Response

  Date: 09/06/2023

  *******, 

  We are reaching out in response to your complaint. We apologize for the way you feel your apartment was left. That said, we did try to remedy the issues you discovered by offering to send our cleaner in and you denied that action. 

  We will have our on-site staff follow up with you to go over cleaning options and touch up paint in the areas of concern. Any photos you have to prove this, would be greatly appreciated, as we are just hearing of this 4 days after your move-in. 

  Furthermore, if you think the apartment or complex is not for you, wed be happy to work with you on breaking your lease. 

  Thank you,

  Northern Management LLC

  Customer Answer

  Date: 09/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The business sent out a cleaner and on-site Management has been helpful in repairs.

  The cleaner could not clean the entry closet or broiler pan secondary to movers entering and bringing boxes.

  The cleaner sent did clean kitchen, tub, registers and pet hair-which turned out to be lint. Maintenance vacuumed up carpet fibers that were not insects.

  Thank you Northern Property Management.

  Regards,
  
  *********************************

  
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every single day the tenants below us smoke marijuana. They then cover up the smell with cigars and cigarettes which makes it even worse. My children say Mom, the smell is so bad. There is a thick haze in our hallway. We have had to resort to sleeping on the living room floor, because we have been smoked out of our bedrooms. We have had no peaceful enjoyment of the property as our lease states we should have. We have begun to send multiple emails to the property manager that are not being responded to. In person, she stated she is "aware of the issue" because she advised us, she can smell it too. She went to their apartment to confront them, and they called her an unpleasant name when she did. This was not fair to the property manager trying to resolve the issue. She is just trying to do her job. The property manager told us personally that she went around the building and saw one of the tenants blow marijuana smoke out of one of the bedroom windows. They smoke next to their garage, in the parking lots, on their balcony. I have 2 ear infections, difficulty swallowing and have been sneezing since I moved in! This is literally battery! Its affecting our health with all these toxic fumes! The tenants below us that are causing the issue, half of them are not even tenants. They are visitors of the actual tenant that have overstayed their 14-day welcome. The tenant and visitors have 5 vehicles that are parked in the parking lot every evening, instead of parking in the visitor section. This puts stress on the tenants that live here since they must park at the next building over, and that takes up the spaces of the other tenants. According to the property manager, her hands are tied". The undocumented tenants that are staying with the leased tenant, their vehicles are missing front license plates and I have video and photo proof of them swapping license plates. Can you PLEASE do something!