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Initial Complaint
06/03/2022
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with Oliver Adjustment Company and do not have a contract with Oliver Adjustment Company. They did not provide me with the original application as I asked.
Business response
06/13/2022
We have closed the accounts in our office and have requested that the credit bureau delete these records.
Customer response
06/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
05/16/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently acquired my credit report for the first time and found these accounts that I never opened, an overload of unknown addresses that I never resided, inquiries I never authorized nor made and even a different variations to my name such as SANDTENICE ********, SANDTENICE ******, SAMDENICE ********, SAMDENIBE ******. Some of these accounts & addresses I have provided below. I may be a victim of identity fraud because of these entries in my credit report. I have contacted these creditors to make them aware of this. I also found this account that I believe not mine:Acct name: OLIVER ADJUS (Original Creditor: ******** PATHOLOGY SPECIALIS)acct no. W209****date opened 01/23/2019 balance $118.00 I am not liable for this debt and I do not have a contract with:Company: OLIVER ADJUSTMENT COMPAN Address: ************************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ************************************************* and email at [email protected] need a response from the company.
Business response
05/17/2022
The account has been closed in our office. We have requested it be deleted from the credit bureau.
Initial Complaint
04/18/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Today I ran my credit report and found out that Oliver Adjustment has account on my name since 2019. I have not been notify about collections at all. No calls and no letters has been received from them regarding collections. I have reached out today to them and was informed it is regarding my health problem that I was taken to the hospital in 2019. My stay in the hospital was paid and covered by the VA but original creditor did not notify that issued a separate ****. I had a 3 way call today with the VA and Oliver and VA requested to send **** to them however my complaint is related here that since 2019 I was not notify and no follow up was made with me about this account.
Business response
04/19/2022
You sent this complaint to the wrong company. We are Oliver Adjustment Company of ******* & ******, Inc. and we don't have any charges for you in our files. I suspect you are looking for Oliver Adjustment Company, Inc. out of *******, **. Their website is www.oac.bz and their phone is ************ or ************.
Business response
04/29/2022
We did send a validation notice out on the account when we received it in our office 7/16/2019. This was sent to ********************************************************, we did not receive this back as a mail return. We did not receive a phone number for you from our client. We have put the account on hold in our office and this is being billed to the VA.
Initial Complaint
03/07/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is constantly sending me to collections for hospital bills before my insurance company even has a chance to pay. I have United health care and they take awhile to pay, but come on. One or two months out of date or service! Every time I dispute it on all three credit reporting agencies - it is always removed because its been paid by insurance but this is getting ridiculous! You gotta give at least a few months before you send it in for collections! Good thing I follow my credit report closely and catch you guys all the time adding stuff. OLIVER HAS NEVER SENT ME A LETTER STATING ANYTHING WAS DUE OR PAST DUe. In fact, my hospital told me they dont even work with them. So Im not sure how they are doing this- the amounts that show up are always small and somewhat close to what was due. Seems kind sketchy. And from my research, its happening to a lot of people. Stop adding incorrect collections to my credit report!
Business response
03/08/2022
We are not showing that we have any open collections under the name, address, or phone number provided. We would need additional information to investigate this complaint. There is also another company with the name Oliver Adjustment Company but they are Oliver Adjustment Company of *******. They could be the company in questions seeing as we are unable to pull up anything in our office.
Initial Complaint
03/04/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt and I do not have a contract with this account plus they did not provide me with the original application like I asked.
Business response
03/08/2022
The accounts have been closed in our office and we put a request into the credit bureau for deletion.
Initial Complaint
02/25/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt and I do not have a contract with this account plus they did not provide me with the original application like I asked.
Business response
03/02/2022
This account has been closed in our office.
Initial Complaint
02/10/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I asked the company to send me the original contract or application or something with my signature or something with my signature on it saying I am liable for this debt.
Business response
02/14/2022
Oliver Adjustment Company received a dispute from the consumer 1/31/2022 stating payment was made on the account in our office. We did reach out to our client; ********* Radiology Specialists, and they are stating they do not show payment made on the account in our office. We then validated the dispute to the consumer 2/4/2022. I see that in this complaint the consumer is stating that they do not owe Sprint, we do not have a balance for Sprint as we do not collect for Sprint.
Customer response
02/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*************************
Customer response
02/14/2022
I never reached out to the business and said this account was paid this is not my account Ive uploaded the basic statement that does not say that it was me. Theres is no signature no original application or anything with of the sort that has been provided to say that this account is mines I provided all information in my origami complaint
Business response
02/25/2022
The accounts has been closed in our office.
Customer response
03/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. This is still reporting negatively on my credit report you have still not provided proof that this account is mines there still has not been any original contract or paperwork with my signature stating that I am liable for this debt. Ive been trying to get this off my report for over 60 days if this is not removed from report or reported to the credit bureau that this is not my debt I have retained counsel and they are waiting on standby to file litigation against this company. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*************************
Business response
03/02/2022
The account was closed in our office and we did request that this be removed from the credit report.
Initial Complaint
12/06/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
OAC is attempting to collect a debt that is NOT the patients responsibility, but rather the provider responsibly. This is not the first time they have attempted this.
Business response
12/08/2021
As we have explained to ********************, this **** is owed and Validation/itemization of this has gone out to her on this. If she has any questions regarding this ****, it is up to her to contact her insurance to find out why they did not pay for this. If we need to resubmit it to insurance for any reason we can, but we need answers from insurance first before we can do that. ******************** is the only one who can call insurance to get that information.
Customer response
12/08/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

OAC was notified that I had already contacted United Healthcare and they (UHC) stated the debt in question is PROVIDER responsibility, NOT patient responsibility. They (OAC) have REFUSED to assist in any manner. United Healthcare also stated that they reached out to OAC's client multiple times because they did not supply the correct information. I will be filing a complaint against them, but this is NOT the first time OAC has tried to collect a false debt. They know what they are doing. I now have spent countless hours trying to correct their illegal collection of a debt.

Regards,

*************************
Initial Complaint
09/17/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Several months ago, I received a **** from ****************************** (XRA) for four X-rays allegedly performed on 4/25/21. I wasnt in ********** on 4/25/21. I found information online but no website. I eventually found out that XRA did X-rays for a local hospital. XRAs phone had been disconnected. I called the phone number on the ****. They refused to supply information unless I gave my SSN or DOB. I refused. I did inform them that they had the wrong **************************. The call ended.On 9/17/21, I received a **** from Oliver Adjustment ********* which claims to be a collection agency. I called the phone number on the ****, ************, and spoke to *************************. She refused to provide any information without an SSN or DOB. I refused. I then spoke to ****. She refused to give me her full name, claiming she was legally unable to unless I gave my SSN or DOB. I informed them that they had the wrong person, but they refused to proceed unless I gave my SSN/DOB. They hung up.
Business response
09/20/2021
You are mistaking us with another collection agency. We are Oliver Adjustment Company of ******* & ******, Inc. and I believe you need to contact OAC Collections (corporate Oliver Adjustment Company, ******* we used to be affiliated many years ago but aren't any longer. They can be reached at ************ or www.oac.bz.
Business response
10/07/2021
I am sorry for the delay in response, as I thought this one had been responded to already. We have received several complaints from ************** from the **** CFPB, and now from the BBB. We have explained several times that this **** is in fact ****************** responsibility and we have not heard from him since.
Customer response
10/07/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To begin with, the credibility of the response is suspect when it refers to me as "Ms." ************ Perhaps a primer on English names is in order.
At any rate, the debt is not mine. I did not have the services claimed. Indeed, had those services been performed for me, I have health insurance that would have covered the expense. Given that I did not submit the **** to my health insurance, the claim that the services were performed for my benefit is clearly in error. Moreover, I do not live in **********, ***************
Regards,

***********************
Business response
10/12/2021
We have closed this account and the consumer will have to follow up with the client *****************************. Because it has to do with a medical account the consumer WILL have to verify personal information.
Initial Complaint
07/12/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
they keep building my credit report and putting it in derogatory remarks. It is screwing up my credit that I have worked very hard to improve. This radiology was paid for with my ******** they need to contact ******** and work it out with them because I’m tired of being harassed. all I have on my credit report or four derogatory remarks from them from OAC ******** ********* I have disputed these on credit karma no less than five times and they keep coming back. This company is just ignoring my claims to look into it with more detail that’s why I am reaching out to the Better Business Bureau hopefully get this resolved once and for all. I am a 36-year-old male on dialysis I can’t afford to pay this if I wanted to I don’t have a job I collect $500 disability a month that’s nothing. I can’t keep dealing with this stressing me out and ruining my credit. I think what happened is your company didn’t file it with my insurance company and are trying to get me to pay out of pocket
Business response
07/15/2021
We have already responded to this complaint from the ****. Mr. ******** was mailed itemization of the bills he owes.

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