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Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
12/05/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a phone call today, December 5, 2023, from Oliver Adjustment Company attempting to collect a bill allegedly placed with them by a health provider in 2019. I have no clue what they are talking about and they will provide me with no other information. I have no bills from either the provider or this organization. I contacted the provider and they are having to dig into their records to figure out what OAC is talking about. They told me I'm aware of this because I was on their website. I did have an account placed there in 2022 and I did pay it, so yeah, I was on their website. All I want is to know what they're talking about and why they've not contacted me in four years. It feels shady to me since they will not give me any information.
Business response
12/12/2023
I show that you have disputed this in our office, and we are sending out the dispute validation to you. We did attempt to contact you but were not able to reach you.
Initial Complaint
10/17/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have no knowledge of this debt. I have not received any notice and have disputed it, yet it's still on my report. It is absolutely absurd to claim someone owes a debt and offer no form of alerting them. I've been completely blindsided by this remark on my credit and it's unethical to treat people like this. This remark needs to be removed as I have not been properly notified, nor do I claim this absurd supposed debt.
Business response
11/01/2023
We received the dispute and sent out validation to the address that we have on file; *******************************************************************************************. If this address is incorrect, please provide ** with the correct address so we can send the information you requested again.
Customer response
11/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is the incorrect address- I have not lived there since 2016. A debt that is sent to such a wildly wrong address cannot be accurate.

Regards,

Orion ******
Business response
01/02/2024
The account in our office has been closed and was also requested to be removed from the credit bureau.
Initial Complaint
05/18/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
OAC contacted me about a bill that I do not owe. I do not have a balance with the company and want them to remove my information from their database, remove any negative remarks from all three of my credit reports, and stop contacting me.
Business response
05/25/2023
The account in our office has been closed and was never reported to the credit bureau.
Customer response
05/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
03/31/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
THIS ACCOUNT NEEDS TO BE REMOVED FROM MY CREDIT TRIED TO RESOLVE WITH YOU ALL BUT REP WAS RUDE AND DISRESPECTFUL AND I ABLE CONSIDERING TAKING LEGAL ACTIONS. NO ONE LIKES COLLECTIONS PROFESSIONALISM GOES A LONG WAY
Business response
04/04/2023
Good evening,
I am sorry that your call was not satisfactory. I have spoken to my employee and have given her some suggestions on how she could have handled this call. The accounts in our office do remain open for ********* Radiology Specialists. We show that they have been marked disputed per your request. Due to the Credit Bureaus new rule, they put in place for anyone furnishing to the credit bureau,the account for $324.00 was marked for removal as it is under $500. Although the account for $557.00 meets the new rule requirements, we have also put in a request for that account to be removed. Our collections manager did try to contact you on 4/3 to discuss your concerns, she left a voicemail. Please feel free to reach out to her at ************, her name is ******, and she would be happy to assist you.
Initial Complaint
01/29/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Need OAC to remove the derogatory debt owed comments off my credit report from all the credit bureau agencies for a medical bill that was paid in full almost ten years ago. The account number is S656**** amount $4,554 from an old account opened in June of 2017 that was transferred to them from ******************** Management who were impatient for health insurance to cover their bill.
Business response
01/30/2023
Oliver Adjustment Company has closed this account in our office and requested that it be deleted from the credit bureau.
Customer response
01/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
12/21/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a notice that I have a collection from OLIVER ADJUS on my credit report. It says it was opened on 01/16/2017 for $469 with account number starting in R642**** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.
Business response
01/01/2023
You are complaining g to the wrong agency. Yo need to contact Oliver Adjustment Company, **** at www.oac.com or ************
Business response
01/04/2023
The account in our office has been closed and we have requested it be deleted from the credit bureau.
Initial Complaint
10/20/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not for this debt with Path CNSLTS OF ******* and do not have a contract with OAC. They do not provide me with original application like I asked.
Business response
10/27/2022
Oliver Adjustment Company has closed the account in our office.
Initial Complaint
08/26/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have recently sent this company a validation of debt request letter after reviewing my TransUnion consumer report, requesting what this company has in their file in regards to this debt they are reporting to the above consumer reporting agency, in return they sent me a detailed print out of all tests, procedures preformed as well as treatments. I have never authorized this company to disclose my private, personal medical records. via a signed release of medical information form signed by myself. I feel my medical records have now been compromised! This is a clear violation of HIPAA, in closing this company has also violated my rights under the Fair Credit Reporting Act,In accordance with the Fair Credit Reporting act Oliver Adjustments, A.K.A OAC, has violated my rights under:15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.
Business response
08/30/2022
The accounts in our office have been closed and we requested them be deleted from the credit bureau.
Customer response
09/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

i appreciate the fact OAC has closed this account and will no longer be reporting any information, however, there has been no change reflected on my report, also I would like something in writing to mailed to the address on file that states, they acknowledge they compromised my personal, private medical information. And, the steps they took to assure this kind of thing would never occur again. in closing, I would also appreciate the letter to include , this account has been deleted and the file is no longer accessible to anyone for any reason, without my written consent, via a medical release of information with my *************** these actions are completed, I shall consider this matter, resolved and closed. Please resend the request to delete this information again to TransUnion. Thank you, Gods Blessings.
Regards,

***********************
Business response
09/07/2022
Oliver Adjustment Company has closed the accounts in our office and requested them be deleted from the credit bureau.
Customer response
09/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I personally want to thank the BBB for their help in resolving my issues with this company. I also wanted to show appreciation for OAC's response to this to this complaint. I am extremely satisfied with the positive outcome. A special thanks to employees of the BBB located in my state that keeps companies accountable for the actions of these companies. May *** Bless everyone involved.
Respectfully,
**********
Trinity Freeze Dried Food & Gifts LLC
trinityfreezedried.com
Initial Complaint
08/08/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
OAC is reporting incorrect information which in fact the amount they states owed was paid with a ************* money order #*********** date of MO October 31, 2016 in the amount of $50.00 made payable to the company who states I owe said amount. Made payable to *******************; P O Box ******; ********************************.
Business response
08/09/2022
The account has been closed in our office and we have requested it be deleted from the credit bureau.
Initial Complaint
06/28/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I don't know why you are still giving me this "other than you" feedback. I AM ME! and I'm asking you to delete the fraudulent accounts that I saw on my credit reports. I attached documents such as IDs, SSN, and my POA. I'm getting annoyed with this ******** you are giving me. You are avoiding deleting the accounts that I keep on reporting and giving me the same feedback! Delete the accounts that I am reporting and I'm only giving you 15 days, you are testing my patience!Again, These are the accounts that you must block because I DID NOT AUTHORIZE ANYONE TO USE MY PERSONAL INFORMATION hence, these are all fraudulent accounts!OLIVER ADJUS , Balance $84.00 Account Number R052****
Business response
06/28/2022
Consumer is confusing our agency with another agency with a similar name. We are ****************************. (formerly Oliver Adjustment Company of ******* & ******, ***** and she is looking for Oliver Adjustment Company, **** out of *******, ** (www.oac.bz or ************).
Business response
06/28/2022
The account has been closed in our office and we have requested it be deleted from the credit bureau.

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