Complaints

This profile includes complaints for Turf Badger LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Turf Badger LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Turf Badger LLC

  2230 Pershing St Appleton, WI 54914

• 

  Turf Badger LLC

  2108 Ellis St Stevens Point, WI 54481-3810

• 

  Turf Badger LLC

  5530 W Neubert Rd Appleton, WI 54913-6526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In may 2024 we had our attic inspected for bat/bat removal and the technician severely stained our white gerber carpet. We have a carpet cleaner and it isn't able to take these stains out, they will need to be professionally cleaned.The most recent problem is from April 2025, I signed up for a 6 treatment weed killer and fertilization program. After the first spray I saw no results and it was impossible to get any contact back. I called and emailed this past weekend. I also used ******** messenger and was receiving responses until i said i had a complaint I called again Tuesday, respray booked for Wednesday. Thursday at 6pm still no respray. I called the company and got a generic apology with no answers as to why or what happened. The lack of communication and unwillingness to call back is unprofessional. Thursday 5/8 7pm when I spoke to the late night staff I specifically asked for one of the managers or owners to call me back today, still no response. I shouldn't have to chase a company down when I paid for a service that was poorly completed If Turf badger had not put signs in our yard to say they had initially sprayed I would have never known the service was completed. Our lawn looks the same as last year without treatment and also looks like everyone else's lawn next to us. The same green filled with dandelions.Turf badger has a 200% money back guarantee that they will try a respray and if that doesn't work they will give you your money back and pay someone else to come do your lawn. They advertise this on *******

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27, 2024, Turf Badger core aerated my yard without notice or approval, and charged me $367.50 services rendered.We have used Turf Badger in the past but, over the past six months, have contacted them multiple times (at least three times) asking them to remove our account from their re-occurring services list. The last time my husband spoke with them, he told the company that we will call and set up any future appointments, if we want to use their services again.When Turf Badger arrived to our house on 9/27, no one was home to approve their services. They never called or emailed us to let us know they were coming. The only reason we know they were here is because we have a charge on our credit card, and the lawn has visibly been core aerated.

  Customer Answer

  Date: 10/07/2024

  Using the phone number listed on ************************, I was able to contact a person at Turf Badger. She confirmed that they had a note on our file, stating that we would schedule all future appointments. She was unable to authorize a refund at that time, but said she would speak to a manager on Monday, September 30th, and follow up with myself or my husband.

   

  We have not received a personal update from anyone at Turf Badger, but this evening, while reviewing charges on my credit card, I saw the full reversal of the charges, for a total of $367.50.

   

  I am happy with the resolution at this time
  
  ****** ********
  

• Initial Complaint

  Date:09/18/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turf Badger came to our door in March 2024 and my husband, who had dementia and *********** allowed them to enter our home because they said a neighbor who he knows agreed to their services. I was just returning from picking up a prescription when my husband told me that we needed this service because we had wasp nests. So, I agreed and signed the documents allowing them to charge our **************** card. They have NEVER provided a single service. I have called, emailed and texted them to cancel our subscription with no satisfaction. They continue to charge our **************** and haven't provided a single service - even after I called them several times about the wasp nests. The nests are still there. Each time I call it goes to voicemail. I cannot speak to an individual. So I have sent them multiple emails. It feels like a complete scam. My husband passed away on August 1, 2024 and I cannot continue to pay for services that are/were NEVER provided. I have complained to ****************, who provided the attached charges and they could not get satisfaction either because no one would talk to them.******* L *******

  Business Response

  Date: 09/20/2024

  Dear Ms. ********************** we want to extend our deepest condolences for your loss. We understand that this is an incredibly difficult time for you, and we sincerely apologize for any added frustration or confusion caused by our services.
  
  We have reviewed your account and records, and Id like to provide some clarification regarding the services and charges youve mentioned:
  
  Service Agreement & Payment Plan: When you signed up for Turf Badger's pest control services in March 2024, you opted for our quarterly service package with a monthly payment plan. This means that while the services are provided quarterly, the charges are spread out over monthly payments. This can sometimes create confusion, as payments continue monthly even if a service is not performed every month.
  
  Service Visits: Based on our records, we did provide the first service visit after you signed up. However, it appears that the second visit was canceled per your request. We want to assure you that we were ready to address any issues with the wasp nests during these scheduled visits, and we sincerely apologize if the communication around this was not clear.
  
  Cancellation of Account: We understand that you reached out to cancel the service, and we confirmed your cancellation in August 2024. At the time of cancellation, there may have been a balance due for services already provided. As per the signed agreement, there is a cancellation fee for early termination, which was included in the agreement you signed. I have attached the agreement for your reference.
  
  Communication Issues: We deeply regret that youve had difficulty reaching us and understand how frustrating that must have been. We are working diligently to address any communication gaps and will ensure that our team is more accessible moving forward.
  
  In light of the challenges youve faced and the unfortunate timing, we would like to resolve this situation as smoothly as possible. Please feel free to reach out to us directly at ************, and we will ensure that this matter is addressed swiftly.
  
  Again, we apologize for any inconvenience caused and are committed to making things right.
  
  Warm regards,
  
  Turf Badger Team

  Customer Answer

  Date: 09/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  The wasp nests were shown to the representative on the first visit - they are ALL still there. They were to spray for spiders and ants and we had ants like crazy coming into the house. I called, texted and emailed repeatedly with no response or satisfaction. All I get are automated text messages to which I cannot respond. I cancelled the scheduled visit because NO service was provided on the very first visit. The representative walked the entire exterior of the house with me and I pointed out everything. He was here maybe ten minutes and all the issues I pointed out to him exist to this day.

  I want my contract/subscription cancelled/deleted/stopped immediately. I need written confirmation that the account is closed/cancelled/stopped to receive the satisfaction that I seek.

  Thank you for your condolences. This has been a very difficult time, but the issues I'm speaking about occurred long before my husband died.

  
  Regards,
  
  ******* L *******

• Initial Complaint

  Date:07/05/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: Turf Badger (**********)Dates are 06/03/2024. Total initial cost was $221.55. A contract was signed, but I never checked any boxes that said "I authorize Turf Badger to automatically bill my debit/credit card or account listed above for any and all contracted charges for the above listed service address and upon completion of each service". Yet they did start charging **** never checked the box "I have read and agree to the terms and conditions of this agreement including any additional terms and disclosures listed above. I confirm that my email address is entered correctly and agree to receive my agreement. additional disclosures, and future account notifications electronically". So I don't feel they covered their bases well enough to demand $250 to break the contract. The payments were never explained to me and the structure to calculate cost seems purposefully confusing. When I tried to cancel, they told me I was out of luck.Not only that, but I'm still getting bitten by mosquitoes to the point I'm unable to use my yard without bug spray... meaning their treatment wasn't all that great in the first place.