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Business Profile

Hoverboards

Hoverboards.com

This business is NOT BBB Accredited.

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This business has 3 alerts

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Complaints

This profile includes complaints for Hoverboards.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a hoverboard from this site my card was fully charged for the full amount of this hoverboard I purchased it in plenty of time for a birthday on September 19th It is currently October 24th and after several exchanges with their customer service department I still have not received this hoverboard for my child.

      Business Response

      Date: 10/25/2022

      Additional verification was needed on the order due to issues with the billing address.  Then unfortunately, the color the customer ordered was out of stock after the time it took to verify.  We tried calling and texting and were not able to reach her to change the color.  We have now gotten the information we need to move forward with the order, and it should be shipped out shortly.  

      Customer Answer

      Date: 10/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***************************

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/16 I purchased an electric scooter from Hoverboards.com and it has very lightly been used. I purchased the extended warranty as I figured the extra 180 days would give us plenty of time over the free 90 day warranty to make sure it was not defective at all. They, as said in a response to another complaint, offer thier warranty as 90 days free and an extended 180 days for $27.99. The scooter stopped working and I contacted them on 7/15 for a warranty claim and was denied as they said I was no longer covered. They then said that the extended warranty only gives an extra 90 days instead of the advertised, and paid for 180 days. At this point I am stuck with a product that doesn't work and a warranty that I paid for and can not utilize. I would like the company to either fix the scooter or just simply take it back and refund my money altogether as this has caused me EXTREME STRESS and unnecessary anxiety. They also need to change the advertisement of thier warrany to better resemble the truth if they aren't going to honor the full extra 180 days.

      Business Response

      Date: 07/19/2022

      The warranty is 180 days as stated on our website.  The warranty is an extended warranty because it is greater than 90 days that you get free.  You get an additional 90-day extension for $27.99.  In addition, we do not accept returns of used products per the returns policy on the bottom of every page on our website.  https://hoverboards.com/hoverboard-return-policy/

      Customer Answer

      Date: 07/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *************************

    • Initial Complaint

      Date:06/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** on may 7th for ******. please see the attachments as I've gone through this several times I had to screenshot this so I didn't have to keep going over the fax. Still cannot reach them by phone left several messages no return phone calls live chat never works and I supplied the tracking number for The returned item I have also filed a claim with my bank. After reading and doing a lot of research having them send me a replacement doesn't sound like an option especially if I'm going to have to return it again at the expense of $52.

      Business Response

      Date: 06/14/2022

      We offered to repair or replace the board per our warranty policy.  The customer instead filed a dispute with the credit card company.  We can no provide refund once a dispute has been filed, nor will we fix or repair the board.  The customer has their money back and we have our product.  There is nothing left to be done at this point. 

    Hoverboards.com is NOT a BBB Accredited Business.

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