Customer ReviewsforOfferUp, Inc.

*******, PLEASE, STAY AWAY FROM THAT SITE. Was selling for years here. That time sold than expensive item. ***** wanted to return, I declined. He filed a claim. And even I was explaining everything in messages before selling, all evidences were in my favor, they decided in customers favor. They DIDN'T give me return information. They didn't give me tracking number. Only days after u sent them email, they told the item was delivered days ago! I didn't get anything, and because of their ridiculous behavior- I wasn't able to watch my item and check tracking. They refused to help . I have lost item, and $600. I am a mother of 7 kids and was left without the earnings which they stolen and even refused to do the business right. There is NO PROTECTION FOR SELLERS. SELLERS MEAN NOTHING FOR THEM. Only local sale or other apps

So many items I have made offers and/or used "buy it now". About 5% have even responded. Most just get cancelled by offerup with no explanation of why the item was not shipped. I have reported this to offerup and they do not even reply. I am very disgusted and disappointed in this site. Sure my money is always refunded by offerup for non shipment, but when you anticipate getting an item you really do like a lot and want and then don't get it many times over it really is heartbreaking too.

***** UP SELLING OUR PERSONAL INFORMATION WITHOUT AUTHORITY AND REQUIRING ID TO MAKE A PURCHASE i bought 1 time on there and now i go to reply to a seller that messaged me about purchasing a item from them and a pop up comes up saying i have to verify and show my ID to make a purchase, even tho my fb, email and phone number is already verified so W*F IS THIS S**T? they better pay me if they want to sell my information and have my id this s**t is nuttz these ***** f*ckin sites are gettin pathetic by the minute i guess they going downhill if people cant even buy without showing id f*c*ed up fa real

DO NOT Ship items with offer up. Holding money for 10 days. Now you ask for drivers liscense pic and i.d. no thank you. Never Again. Might lose the 60 dollars just so they don't get my i.d.

This is one of the worst site out there for selling product or vehicle online. Took down a post I had with no explanation and when confronted about it just kick me off the site altogether. I do not recommend anyone using this site. Horrible customer service and there are a ton of Horrible reviews about this place how is this company still in business. Someone needs to look into this place ASAP and shut it down.

This is my experience. Buyer scammed me after sending bulk items, they said an item didn't work which was never used out of number of items (first red flag). Then switched labels, stickers, and returned without me verifying, they (OfferUP) gave them back the money before I could verify it was returned. I sent them photos, even what their 2 day policy covered which is what scammer used. They helped the scammer. They have no real support, they don't respond, and number is just voicemail. Scam support all around

Offerup is the worst had the app for over ************************************************************************************************************************************** failed to even assist or respond

I've used OfferUp for years and have always had a great experience selling items. I've recently started using it to buy secondhand items for my Toddler, and I have found really good deals and friendly sellers. While some folks on the app are unresponsive when I message them, the majority are helpful and friendly.

No communication deleted my account after years and over 100, 5 star reviews!! Said I violated policy but never said why I have only sold clothing or household items.

OfferUp kicked me off its site without any explanation a couple years ago. Recently, after over 2 years, Offerup sent me an email saying an item I had posted sold and it appeared to allow me to log in to use its site for selling items again, but after spending time posting items I realized I had zero views. I wrote them and they again prevented me from using there site to list items. I wrote a nice thoughtful email enquiring and they have not responded. Except they sent me a gonift.com gift certificate for $30. I have made 3 or 4 attempts to enquire as to why I am no longer able to use there site and they continue to ignore my messages. Its unacceptable the manner with which they neglect to fulfill a basic responsibility of having a minimal capacity to respond to customers with very reasonable and legitimate questions that should be elementary for a business of this nature. Rather, I question the quality of the people administering Offerups website and whether the many other obstacles in recent months I have experienced in prank phones and disruptions to my communications via buying/ selling sites is not the result of some criminal activity or depth of poor character within the hierarchy of OfferUps employees is not to blame for this negligent and/ or juvenile customer service hiring practices and subsequent behavior or perhaps the void of any expectations of its employees to interact with customers in the internet commerce as the expectation would be in physical retail businesses. Its discouraging that a company characterizing itself so fraudulently as being rooted in building a repose with the community is so irresponsible as to not need to justify the termination of one of its customers. Still not certain what gonift.com is, but likely will not find out because it requires becoming a member before being able to view anything they sell.