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Business Profile

Computer Software Developers

Parallels Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently a full time engineering student and have relied heavily on the Parallels resources to utilize for my programming assignments. I have reached out to them for support to seek guidance on customizing the product features to meet my academic needs. I have a $40k scholarship for my education and have faced high levels of stress due to the incompetence and disregard for customer service and support. As I am typing this complaint, Parallel's continues to have access to my computer, viewing my computer. I have been told to wait on line and have been hung up on. When I call back and enter my ticket number, someone merely sits there and listens, and does not respond back. I feel very suspicious that they are still having access to my computer and are not speaking to me for the past two hours.

    Business Response

    Date: 07/11/2022

    Hello, 

    Thank you for reaching out! 

    One of our senior engineers will follow up with you directly to see what kind of help they can provide. 

    Sincerely, 

    Danil Gonoshilin

     

Parallels Inc is NOT a BBB Accredited Business.

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