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Business Profile

Computer Software Developers

Parallels Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2026

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business charged my credit card REMOVEDwithoutREMOVEDmy approval.I logged in to my account and was only checking my payment information. I have no intention to make a payment. I was not presented with a webpage of itemized charges, taxes, etc. I was not presented with a button saying "Pay Now" (or some similar text). I did not click any button saying "Pay Now" (or some similar text).The business charged my credit card REMOVEDwithoutREMOVEDmy approval.

    Business Response

    Date: 09/18/2026

    Hello, 

    Thank you for reaching out and we apologise for any inconvenience caused. 

    This email is to confirm the orders reference number REMOVEDand REMOVEDhave been refunded, and the subscriptions have been deactivated. 

    Sincerely, 
    The Parallels Team 

    Customer Answer

    Date: 09/18/2026

     
    Hi BBB, 

    I'm satisfied with the business's resolution to complaint ID REMOVED.  

    Thank you.

  • Initial Complaint

    Date:09/08/2026

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug REMOVED, Parallels attempted to renew my subscription. I had an expired card in my account so it could not process the order. I went back into the Parallels site and updated my card information. Parallels proceeded to charge me twice for the renewal. They charged the subscription that was declined as well as reactivating a subscription from 2022, which I did not authorize. I have been going back and forth through email with an agent and they are refusing to refund the transaction that they were not authorized to charge stating that they cannot refund renewals. That subscription has been inactive since 2022 and they did not have authorization to reactivate it. They will not budge on refunding money that they outright stole from me.

    Business Response

    Date: 09/09/2026

    Hello, 

    Thank you for reaching out and we apologise for any inconvenience caused. 

    This email is to confirm the order reference number REMOVEDhas been refunded, and the subscription has been deactivated. 

    Sincerely, 
    The Parallels Team 

  • Initial Complaint

    Date:08/28/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding an unintended automatic renewal of my Parallels Desktop subscription, order #REMOVED, and Parallels refusal to provide a refund,I have not used Parallels for over three years and had no intention of renewing the subscription. The advance renewal email was delivered to my spam folder, so I did not see it before the charge was REMOVEDsoon as I discovered the charge, I disabled auto renewal and contacted Parallels requesting a refund. I explained that the renewal was unintended, that I had not used the renewed subscription, and that I wanted my access terminated immediately. I do not want to retain or receive any benefit from this renewal.Parallels acknowledged in writing that the renewal was unintended, that I disabled auto. renewal after discovering the charge, and that I had not used the renewed subscription. Despite this, Parallels repeatedly refused my refund request solely based on its policy regarding renewal transactions, including after I requested escalation and a one time exception.Instead of refunding me, Parallels offered three additional months of service. This does not provide a meaningful resolution because I have not used Parallels for more than three years and specifically requested immediate termination of my access.I understand that the subscription contained an automatic. renewal provision. However, I believe reasonable customer-service discretion is appropriate given that I have not used the service for years, did not use the renewed subscription, contacted Parallels promptly after discovering the charge, and am willing to surrender all access immediately.I made multiple good-faith attempts to resolve this directly with Parallels before filing this complaint.Desired Resolution: Immediate termination of the renewed subscription and a full refund of the renewal charge for order to my original payment method.

    Business Response

    Date: 08/28/2026

    Hello, 

    Thank you for reaching out. 

    This email is to confirm the order reference number REMOVEDhas been refunded, and the subscription has been deactivated. 

    Sincerely, 
    The Parallels Team v

    Customer Answer

    Date: 08/28/2026

     
    Hi BBB, 

    I'm satisfied with the business's resolution to complaint ID REMOVED.  

    Thank you

  • Initial Complaint

    Date:08/21/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting BBB's assistance in resolving an unwanted annual renewal charge for my Parallels Desktop for Mac subscription.I originally purchased a one-year Parallels Desktop subscription on August 15, 2025.On August 15, 2026, the subscription automatically renewed and I was charged USD REMOVEDsoon as I noticed the renewal charge, I contacted Parallels support and requested cancellation of the renewed subscription and a full refund. I contacted Parallels immediately and have not used the service during the newly renewed subscription period.Parallels declined my refund request based on its policy regarding renewal transactions. I continued trying to resolve the matter directly with the company and explained that I did not want or intend to use another year of the service.Instead of refunding the renewal, Parallels offered additional subscription time. I declined that offer because I do not need additional service and do not intend to use the product.I also requested that my case be reviewed as an individual exception because Parallels has publicly documented cases in which customers with similar unwanted automatic renewals ultimately received refunds and had their subscriptions deactivated.Despite my repeated good-faith attempts to resolve this matter directly with Parallels, my refund request has continued to be denied.I am not disputing the validity of my original 2025 purchase. My complaint concerns only the new annual renewal charge on August 15, 2026.I contacted Parallels immediately after discovering the renewal, have not used the newly renewed subscription, and am willing for the renewed license to be terminated REMOVEDrequested resolution is a full refund of USD REMOVEDto the original payment method and cancellation/deactivation of the renewed subscription.

    Business Response

    Date: 08/23/2026

    Hello, 

    Thank you for reaching out. 

    This email is to confirm the order reference number REMOVEDhas been refunded, and the subscription has been deactivated. 

    Sincerely, 
    The Parallels Team 

  • Initial Complaint

    Date:08/10/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 7, 2026, my Parallels Desktop for Mac Pro Edition subscription auto-renewed for $123.59 (invoice BKD-REMOVED, reference REMOVED). I contacted Parallels support within 24 hours of the charge to request a refund. I have not used the renewed subscription at all, and I disabled auto-renewal REMOVEDrefused the refund, citing their policy that renewals are non-refundable, and offered a 3-month subscription extension instead. The extension is useless to me. I bought Parallels for one specific reason: to access a specific USB-C device through a Windows virtual machine. That turned out to be impossible on Apple Silicon Macs, so the product cannot do the thing I bought it for. I have not used the software since the charge and have uninstalled it.I am requesting a refund of $123.59 to my original payment method, confirmation that the subscription is deactivated, and removal of my payment details from their billing system.

    Business Response

    Date: 08/11/2026

    Hello,

    Thank you for reaching out.

    Were writing to confirm that order REMOVEDhas been successfully refunded and the associated subscription has been deactivated.

    Sincerely,
    The Parallels Team

    Customer Answer

    Date: 08/12/2026

     
    Hi BBB, 

    I'm satisfied with the business's resolution to complaint ID REMOVED.  

    Thank you.

    REMOVED

  • Initial Complaint

    Date:07/29/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting the BBBs assistance regarding a recent automatic renewal of my Parallels Desktop subscription.I originally purchased Parallels Desktop last year solely for my university coursework. After completing my studies, I no longer needed the software and never logged into my Parallels account again.Unfortunately, I later discovered that the renewal reminder emails had been filtered into my junk folder, so I was unaware that my subscription was about to REMOVEDsoon as I noticed the renewal charge, I immediately canceled the auto-renewal and contacted Parallels Customer Support to request a refund.I explained that I no longer need the software, that it was purchased only for my university studies, and that I have no intention of using the renewed subscription. Despite this, my refund request was denied based on the companys renewal policy.I understand that my subscription included automatic renewal, and I am not disputing that. I am simply asking for a one-time goodwill exception because I no longer need the software, I acted immediately after discovering the charge, and I do not intend to use the renewed subscription.I respectfully ask the BBB to help facilitate a resolution and ask Parallels to reconsider my request for a full refund.

    Business Response

    Date: 07/29/2026

    Hello,

    Thank you for reaching out. We apologize for the inconvenience caused.

    This is to confirm that order REMOVEDhas been fully refunded, and the associated subscription has been deactivated.

    Please let us know if there is anything else we can assist you with.

    Sincerely, 

    The Parallels Team 

    Customer Answer

    Date: 08/08/2026

     
    Hi BBB, 

    I'm satisfied with the business's resolution to complaint ID REMOVED.  
    Attached, you can find the refund receipt.


    Thank you.

    REMOVED

  • Initial Complaint

    Date:07/01/2026

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had not used my Parallels software in months. Suddenly I was told I was automatically charged $125.99 for another year. I immediately contacted them for a refund and they refused. I would like the amount refunded since I never use this product.

    Business Response

    Date: 07/02/2026

    Hello, thank you for reaching out.

    We sincerely apologize for the inconvenience caused by the unintended auto-renewal. 

    The order reference # REMOVEDis the original order for the initial subscription purchase from 2025. 2026 renewal order is REMOVED. 

    Please note that order reference # REMOVEDhas been successfully refunded, and the subscription has been deactivated.

    Sincerely, 
    The Parallels Team 

  • Initial Complaint

    Date:05/22/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A year ago I purchased a 1-year subscription to the student version of Parallels Desktop for Mac. I never intended to renew my subscription, and in fact I tried cancelling my subscription months ago but was unable to find the subscription management link. Today (5/22/26) I received a renewal emails from Parallels, along with an invoice for $53.50. I regularly check the email linked to the account, and I never received any notice that my subscription was about to be renewed. I contacted Parallels immediately, but I was denied a refund by an AI assistant and was denied the option to reach a human. I have not used the product since being charged earlier today. I am requesting a full refund of $53.50 as I attempted to cancel prior to renewal, was not adequately notified, and have not used the product.

    Business Response

    Date: 05/23/2026

    Hello,

    Thank you for reaching out.

    This is to confirm that your order (Ref #REMOVED) has been refunded and the subscription has been deactivated. No further charges will apply.

    Please let us know if we can be of any further assistance. 

    Sincerely, 

    The Parallels Team 

    Customer Answer

    Date: 05/30/2026

     
    Hi BBB, 

    I'm satisfied with the business's resolution to complaint ID REMOVED.  

    Thank you.

    REMOVED

  • Initial Complaint

    Date:05/19/2026

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Parallels Desktop for Mac on 5/17/2023 (confirmed via email). Email states "You may cancel your subscription at any time." Canceled subscription 1/12/2026 (confirmed via email). Received an email on 4/19/2026 stating REMOVEDYour subscription for Parallels Desktop for Mac Pro Edition (1 Year) will automatically renew on 19/05/2026. You will be charged $61.79/ year." There is no option for replying or communicating with Parallels since I cancelled my account. Received an email today, 5/19/2026, stating "Payment for your subscription has failed. On 5/19/2026 your payment of $61.79 for your subscription for "Parallels Desktop for Mac Pro Edition (1 Year)" by Parallels International GmbH was due." Luckily, my credit card is not up to date in that system so they could not charge me, however, they still attempted to charge me although I had cancelled my subscription. It appears they have a separate "auto-renewal" option that is automatically applied to subscriptions that is not cancelled when subscriptions are cancelled. I can forward emails if needed. A quick REMOVEDsearch confirms this is happening to other customers who have cancelled their REMOVEDsubscription.

    Business Response

    Date: 05/19/2026

    Hello,

    Thank you for reaching out to us.

    This email confirms that your Parallels Desktop subscription (Subscription ID: REMOVEDhas been deactivated as requested through your support ticket #REMOVED. Your subscription will no longer auto-renew.

    If you have any additional questions or need further assistance in the future, please do not hesitate to contact us.

    Sincerely,
    The Parallels Team

    Customer Answer

    Date: 05/19/2026

     
    Hi BBB, 

    I'm satisfied with the business's resolution to complaint ID REMOVED.  

    Thank you.

    REMOVED

  • Initial Complaint

    Date:04/11/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non-transparent subscription fee, product renewal without notice, and confusing experience to cancel/no refund option for same-day purchase. Similar to recent Adobe subscription court case where they were sued because of unclear cancellation and renewal subscription experience, Parallels is the same. Effectively collecting money from former customers without their knowledge.

    Business Response

    Date: 04/12/2026

    Hello,

    Thank you for reaching out.

    This is to confirm that a refund has been issued for order reference number REMOVED.

    Please let us know if we can be of any further assistance.

    Sincerely, 

    The Parallels Team 

Parallels Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.