Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreed to fall three tree and remove the wood. They asked permission to pick up wood over the weekend. We paid in full. They never picked up the wood. They also demanded cash. Suspect they never collected sales tax.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company originally on 12/22/2022 and inquired about tree trimming and removal. Someone came to my home and gave an estimate on 12/26/2022; After this I received messages about every 2 days asking about scheduling work, which turned into once a week in February. I ended up scheduling the work to be completed 3/27/2023- The price agreed upon was $2,000 total for 2 tree removals and 2 tree trims, with removal of debris. The deposit to hold the day was $400, I was getting texts daily about paying the deposit and signing the contract, even though the contract did not come through, and when it did, I had to request to pay through PayPal, even though they requested venmo. I was promised an invoice on 3/17, and never received one. On 3/27/2023, the scheduled date of service no one showed up to complete the work, and no one communicated with me that the would not be coming. I was promised someone would come on 3/28, no one showed, then I was told someone would come 3/29, no one showed, then 3/30, no one showed, 3/31 someone finally showed up and left to dump the debris and never returned. I paid the company the remaining $1600 on 3/31. Since 3/31 I have been reaching out to several different people asking for the work to be completed, and no one has come to finish the work. They took my money, and have not done any work or reached out to me to schedule another time to come out and finish it. The trees that were trimmed on 3/31 the debris is still in my year, and my neighbors yard. I have requested my money back, from the company via the venmo I paid to, but they cancelled the venmo account after I sent the request for a refund. I have been sending text messages almost daily trying to get someone to respond to me and return the money I paid. They did not finish the work, they did not communicate with me at all when they did not show back up, and they did not attempt to reschedule after several no shows (after 3/31).