Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassment by land lord. It is March 12th. My lease is up in July. They are pressuring me to sign a new lease now. I have the rest of March April *** and June to decide if I want to stay here. But they're pressuring me to sign now and threatening with a 60-day eviction notice if I don't sign 4 months ahead. They're also threatening to charge me $11.95 a month for renters insurance which I already have and have had for 7 years and they say if I don't go do some proactive thing they're going to start charging me. All of this sounds illegal and they have me stressed out.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 6 months ago the roof and gutters on my duplex were supposed to be cleaned. I talked to the crew as they were leaving, and they said they did not clean the gutters. I relayed this information to Personal property. The reply was "thanks for caring" and "would you go out and take pictures?" I did this and sent them. Nothing happened. More recently my duplex neighbor asked about the gutters. Now, about 6 MO later I got the usual thoughtless, heartless and oppressive text saying to move all my stuff and be prepared because someone is coming to do my roof and gutters this Saturday! I have plans. My weekends are my own and this is not an emergency. My neighbor and I are both really upset about the text and scheduling on the weekend, and in general at this company and how they conduct themselves. I immediately called to say that this is not good and please reschedule during business hours on a weekday, but the text was sent to me just after they stopped answering phones so I could not call. I sent emails and text instead. Could not sleep last night because of this. Spent last weekend doing the home inspection for them with a camera app I had to download. Show some respect and reschedule is what I want. Dealing with them is just awful and am at my **** ends.

  Business Response

  Date: 02/21/2024

  I understand that the scheduled maintenance repair has caused a conflict with your plans, and for that, I sincerely apologize. We aim to provide prompt and efficient service while minimizing inconvenience to our valued tenants.
  
  Unfortunately, due to the high demand for our maintenance team's services and the specific nature of the repair needed in your case, we are currently unable to reschedule the appointment to a more convenient time. Please know that this decision was not made lightly, and we have exhausted all potential alternatives to accommodate your schedule.
  
  We recognize the importance of ensuring that your living space is comfortable and functional, and it is our priority to resolve any issues as quickly as possible. The scheduled maintenance is essential for maintaining the quality and safety of your home. Delaying this repair could potentially lead to more significant problems or disruptions down the line.
  
  We are grateful for your understanding and cooperation.
  
  
  

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21324059
  
  I am rejecting this response because: 

  Good morning **** this is Sj with Personal Property Management, we will reach out to the vendor to reschedule per your request for Monday through Friday during business hours.
  
  
  SJ 
  Maintenance department

   

   

  don't understand why this reply says the opposite 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/22/2024

  Glad to hear PPM was able to accommodate your request.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ended my lease with Personal Property Management on 7/31/2023 (notice given in May). I had unit (duplex) professionally cleaned, including carpets even though I had a $500.00 non refundable cleaning deposit. PPM did not meet their contractual obligation, failing to notify me within 21 days (as per lease) of why they were keeping my security deposit. I called on the 23rd day of vacating and was told that the law changed and that they now had 30 days. I explained that even though the law may have changed, my lease did not. The response was, what, do you expect us to change all our leases. I responded that I did as the lease is the contract. I did not receive any communication regarding *********** until 8/29/2023.On 8/29/2023 I was notified that I would not be receiving a refund for the following reason: replace the slider door that is missing exterior pane (*****) and touch up painting at move out (434), replace broken vertical blinds (100) and remove weatherstripping from door (25). I contacted the office was told they needed to speak to the broker. I received an email from her on 8/30 stating that the damage to the door had been done during my tenancy and that I had attempted to patch a wall in the living room. I responded with a photos of the slider and wall patch, on the day I moved in, which showed damage to the slider and the same wall patch. Also included several other photos of other terrible patches. Additionally, I questioned her own documentation (checklist) that stated the walls in all rooms were good. The checklist also mentioned the sliding screen door that was missing (which the checklist said they would waive). The photo she provided, which was not dated and supposedly from my move in day, showed no sliding screen door.PPM would not do a walkthrough at move out and no one has replied to my response (email with time/date stamped photos) challenging the charges with move in photos.

  Business Response

  Date: 10/30/2023

  
  After a thorough review, it appears that the situation cannot be changed. Please understand that this decision was not made lightly, and we regret any inconvenience it may have caused you.
  We value your business and our goal is to provide the best service possible. Although we can't alter the outcome in this specific instance, we are actively working to improve our processes and avoid similar issues in the future.

  Customer Answer

  Date: 11/06/2023

  I was unable to respond to the the late answer last week due to a medical issue.  I would like to respond to Personal Property Managements answer to my complaint. Is this possible?

  Customer Answer

  Date: 11/13/2023

  Hello,
  
  I reject this response as it does not address the concerns in the complaint.  Personal Property Management retained my deposit even after I furnished pictures of my move in day of items they charged me for.  I will be taking further action.
  
  Thank you,
  
  ***********************
  

  
  

  Business Response

  Date: 11/13/2023

  The tenant should contact our office directly for further issue with this compliant. 

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an email from personal Property management telling me they heard my grass needed mowing. I said no, you are mistaken I mowed it about 2.5 weeks ago and it doesn'tneed mowing again yet. They said "perfect". Now take a picture and send it to prove it (this after 6 years of taking care of the place). I said feel free to come see for yourself. They said it would be $75 to come see it. Extortion. They also would not tell me who accused me. I took the picture of mowed lawn and sent it. I am humiliated and still mad.Now they are charging a second bill for water (which was paid when moved in). They are charging me $75 a month without a reason why or how much I use. Went to pay my rent which is now ***** plus 75 water. They now want about a $1,900 payment. Constant empty bodied emails saying nothing but directing to download "something" meaningless. Enough.This, on top of their illegal treatment of my privacy (people showing up unannounced in my yard, on my roof, waking me up with a racing heart and dont speak english. I am moving and subsequently will try to *** them for their conduct forcing me to leave. Definitely not at ease here and MUST move. There is more.

  Business Response

  Date: 08/02/2023

  **** has been a tenant with our company 2017.  Any and all notices sent to **** have been in compliance with landlord tenant law.  He recently signed a new lease that expires June 2024.  If there were issues, he had the opportunity to schedule an appointment and discuss them with me.  He did not do this.  He chose to sign the new lease.  This shows his acceptance of the situation.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20412772
  
  I am rejecting this response because:
  **** plus 75 is not ****. I will be mailing in my last rent check of **** plus 75. I am not using the internet automated portal system. I do not trust using their internet.

  This response also does not address the harassment, threats and intrusions to my well being as a renter,  which is why I'm leaving.  I have never known any landlords as oppressive as personal Property management, and im 63yr old and rented all my life. I have come to dread any interaction with the office and always feel they are heartless and teetering on what's legal to demand.

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/03/2023

  ****,

  Here is a copy of your tenant ledger showing how the balance is broken down.  The additional fee was the lease renewal fee we charge.  If you are planning on moving you will be breaking the lease you signed that expires 6/30/2024.  The lease break fee is 1.5 times the monthly rent.  I am sorry you feel the way you do.  I know all of the staff here at PPM value and respect our tenants and treat all with kindness.  If you have been so unhappy renting from us I don't understand why you agreed to stay and sign another lease.  

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in Feb through Jul 2023, I've been in contact w/Personal Property Management regarding the house adjacent to my house. A 6-foot fence separating my house from the rental has been leaning heavily and needs repairs. I was trying to find out if Personal Property Management was going to contact the property owner regarding this repair. My first call to property manager was good, she promised to help. After waiting 2 weeks I called again. From this time onwards, my calls were no longer getting answered/but going into her voicemail. I've left messages several reminders about the issue and finally in late May (3 months of phone tag), I was connected with a maintenance person, who asked for more info (pictures). By this time, I've already contacted a local fence company, and received their repair quote. I was hoping to speak with home owner about options. Instead, I have not heard back from maintenance. I've tried many times to reach their maintenance via email and text but all for nothing. I've tried calling the property manager and received the standard reply: "I forwarded your request to the maintenance department". This was a reset of my efforts of previous several months. It also convinced me that it's not a legitimate and responsible company that strives to keep properties running well for a long time.Being landlord myself, I have quickly learned the importance of being proactive with repairs and transparent with tenants and property managers. A successful property management is a long game, cutting corners in this business could hurt in the long run by having high expenses later, and/or losing income when good tenants move out and bad tenants move in. I suspect that Personal Property Management does not have an operational maintenance department, rather it's a sham (make-belief department) to make landlords and tenants feel good. Both landlords and prospective tenants must be aware of risks dealing with them.

  Business Response

  Date: 07/20/2023

   I have just looked into this with my staff.    One of my staff members had been emailing with him didn't include her supervisor on the emails, therefore no one else knew about this.  Now that we are aware, we will call person today and get this resolved.  

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  V M

• Initial Complaint

  Date:05/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unreasonable landlords. I moved into my duplex on Aug 18th, 2017. Last year my rent was raised ****%. This year it is going up again. Not only that, but somehow my due date has been changed to July 1st. I'm not sure how/when I lost 1.5 MO rent, but this is wrong. Lease renewals should happen at the lease expiration date when the new one is signed. I asked about this and just got double talk about how due dates shift over the years. No real answer. Now they are asking for a paycheck stub for proof of income. I have always paid my rent since 2017 and don't understand why they are doing this. I have complained before about PPM when I woke up with strange people on my roof, and again with non-English speaking strangers in my backyard, and again on the roof. No heads up. This type of thing has left me feeling insecure here. I want my 1.5 MO rent back, and for them to leave me alone and accept my rent like always. Constant meddling and empty subject emails asking me to log on to download something from internet to see text. I feel this is not safe as I am victim e-fraud already and so avoid that type of thing. I just want to scream theyt are so heartless and now seemingly doing illegal things. Please stop the spam. Should I seek a lawyer?

  Business Response

  Date: 05/08/2023

  **** has been a long time tenant and I have spoken to him on many occasions.  I am confused by his complaint.  He does receive annual rent increases as do most tenants and he was requested to show pay stubs for the renewal process.  He is always treated with respect however he yells and screams at the staff.  We hope **** will stay for another year at the new rent increase amount.  He is within his right to provide proper notice and vacate at the end of his lease.  

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My refrigerator ceased functioning on the 10th of October. I filed a maintenance report the same day to Personal Property Management. I was contacted on the 11th of October by a vendor from the warranty company that administrates work to my address that they could not come out till the 21st of October. This was not an acceptable timeline, and I communicated that at the time. As of the morning of the 14th, this was the exchange that I had with ****** (an employee of Personal Property Management). ******/PPM: "Good Morning, A new vendor has been assigned to look at your fridge, They will be there 10/18 between ****pm. Please let me know if you will be available or if we will need to put a lockbox on the door. Thank you."Me/Tenant: "Hi there, I will be pursuing a good faith estimate as spelled out in *** 59.18.100 and will make sure to give the appropriate notices. Using a vendor outside of the house owners isn't a circumstance beyond the landlord's control and I can't keep going without a refrigerator. I've already had about $400 worth of food spoil. Let me know if you have any questions, thanks!Best,********"******/PPM: "Hi ********, This does not apply to your situation. We are starting the process we have been, by going through the warranty company. This is the soonest available appointment they have."Me/Tenant: "Hi there,Please explain what does not apply to my situation, I'd like to know more. Thanks!********"****** has now indicated I cannot pursue action via *** 59.18.100 incorrectly as well as failed to repair my appliance in any semblance of a timely manner. There is both no adherence to procedure as spelled out in the appropriate *** and now an employee is indicating that the *** isn't applicable to my lease.

  Business Response

  Date: 10/30/2023

  Thank you for taking the time to share your feedback. We genuinely appreciate your honesty, and we're truly sorry to hear about your experience. We take all customer feedback seriously, as it helps us identify areas for improvement.
  First and foremost, please accept our sincerest apologies for the inconvenience you have faced. We understand your frustration, and we want you to know that your concerns have been heard and noted.
  We would like the opportunity to address your specific concerns and make things right. To better assist you, could you please provide more details about your experience, such as the date of the incident and the names of the staff members involved? This information will help us investigate the matter thoroughly and take appropriate action.
  Our goal is to provide exceptional service to every customer, and it's clear that we fell short in your case. We are committed to resolving this issue to your satisfaction. Please feel free to contact our customer service team directly so that we can discuss the situation further and work towards a resolution.
  Once again, we apologize for the inconvenience you've experienced, and we appreciate your patience and understanding. Your feedback is invaluable to us, and we are dedicated to learning from this experience to improve our services.
  Thank you for bringing this to our attention.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We just moved to our property which was rented by a family and was managed by Personal Property Management (PPM). We were assured by PPM that there would be a professional inspection conducted on the property before the turn over. However, what was conducted was just an informal walk through' When we moved into the property, we saw that the existing problem of the back fence tilting had not yet been resolved. We requested *********************, PPM's designated broker, to follow up the issue with *** and she assured us that she would. We waited for the update but no update was given to us. For the meantime, there were other issues that we were not happy about such as the backyard being filled with cheap bark chips that were not aesthetically pleasing, leaking water heater, oven light not turning off, etc. PPM never asked permission from us for the tenants to fill the backyard and sides of the property with bark chips. It took some days for us to settle into our property because this was a major move that we did and we've had to deal with the problems that we were seeing in the house. On the 23rd day, we had to communicate with PPM for them to do something about the bark chips and the fence. PPM responded that they had nothing to do with us anymore and that we have to solve the problem ourselves. The contract that we signed with PPM does not mention a timeline for us to close our business relationship with them. There were no documents that we signed that we accepted the property in perfect condition nor official reports of an inspection showing that they turned over the property in good condition. We could not wait for any cooperation from PPM, so we had the fence checked by professionals. They said that the fence was not very strong to withstand the pressure of the heavy bark chips poured by our previous tenants causing it to tilt. We had the fence repaired for $4,343.00. If PPM did their job, we would not spend this much. PPM's inefficiency has caused us so much stress.

  Business Response

  Date: 12/14/2022

  PPM managed the property in all ways compliant to property management.  This clients expectations were unrealistic for a rental property and her complaints were for services outside of requirements of property management.  I personally walked the house with the owners after vacating tenants and the house was 100% in acceptable condition.

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 17739602
  
  I am rejecting this response because: It is not true that we the owners conducted the walk through with the Property Manager and accepted the property in excellent acceptable condition. We expected a professional inspection which was promised to us upon the tenants' leaving but no professional inspection was made. Otherwise, they would show us a proof of this inspection. Please see the attached communication that I sent to the Personal Property Management Company for a clearer picture of the situation which they never responded to.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/12/2023

  I personally walked the property after my two other staff members did at the owners request.  My company sent out an employee to get detailed move out inspection photos for the move out report and also my business partner walked the property to be able to have eyes on for any damage to charge the tenant for.  Then I met the owners and walked again to make sure nothing was missed.  ***************** must have been misunderstood when we said we would have an inspection done.  As with any other management company, a move out inspection is handled exactly like our company did.  They dont hire a licensed inspector after every tenant move out.  

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 17739602
  
  I am rejecting this response because:

   

  1. It is very clear from the communications that PPM does not want to even make a compromise with us. They have simply closed their doors and have ignored the points that we have made in our communications. Every year, there is a professional inspection made on the property at the owner's expense. PPM already knew that we have requested the tenants to vacate the property at the end of June, 2022. To our surprise, PPM conducted the annual inspection months before the moving out date. Wouldn't it be more logical to conduct such an inspection when the tenant moves out so that we would be guaranteed of a more professional assessment or evaluation of the condition of the house when they turn over the house to us? I questioned about this inspection without our approval and we were informed that there would be another inspection made when the tenants left. Now I understand that this inspection that they referred to was just an informal walk through. 

   

  2. In one of the communications which I sent to PPM and which I had also supplied you with, we asked the status of the fence that was tilting (as reported in the professional inspection). There was never a resolution on the part of PPM to provide us with clear answers. Our inquiries were just ignored.

   

  3. The issue about the original bark dust in the surrounding areas being replaced by the owner without our approval was never resolved by PPM. The bark dust was replaced by cheap bark chips by the tenants  that caused the tilting of the fence.

   

  4. We expected an official turn over of the property with both parties in agreement that the property was in good shape. There was nothing in writing that stipulated the official closing date of our business relationship with PPM so we took it upon ourselves to operate within a "thirty day" window to close.

  We had expressed our willingness to work out a compromise but PPM had not shown willingness to work also for our best interest. We have already supplied you with documents and proof of communications with PPM. It is sad but this has already caused us a lot of stress and we would like to move on with our lives.

  
  **********************************

  Business Response

  Date: 01/26/2023

  Sounds like we will have to agree to disagree.  There is nothing that PPM did wrong and it was a long time ago now.  I am sorry that you weren't happy with the end result.  I wish you the best.

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 17739602
  
  I am rejecting this response because:

   

  As I said, Personal Property Management has not shown willingness to work with us. No empathy, no compassion, no goodwill, no conscience. This company did not perform their duties well and lacks professionalism. It's very unfortunate. 

  We have already submitted all communications that are relevant to the issues raised and nothing has been done. We will just think of other ways to go forward.

  
  
  Sincerely,
  
  ***************************