ComplaintsforHobby King USA LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a RC Airplane Kit from Hobby King that was delivered with faulty components. I filed a complaint with their customer service department and was told I had to return the plane that was now fully assembled to them in order to get any kind of refund. The cost to return a fully assembled airplane would be more than the original purchase price. I was told that it was my fault for not checking all of the components first, a step which was never required in their instruction manual. All I want is for them to cover the return shipping,Business response
07/04/2023
We have checked the customer's account and the replacement order has already been shipped and received. Since 2023, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement.Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I cancelled an order. They still sent me the package. I returned it with their return label. They refused to refund me my money. I disputed with the credit card company. They continued to dispute my request for a refund, despite having a confirmation of the return delivery of the item.Business response
06/11/2022
We have checked the customer's account and the refund has been processed.We will also contact the customer for further compensation for the inconvenience this have caused him. Since 2022, we have improved and we are still working hard to meet our customer's need. We will also contact the customer for further arrangement. Thanks.Customer response
06/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** Gift
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB AccreditedCustomer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.