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Business Profile

Hobby Supplies

Hobby King USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hobby Supplies.

Complaints

This profile includes complaints for Hobby King USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hobby King USA LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incoorect item sent and was a 1 to 2 day *** Express delivery and I received it in 6 days. Tracking number 1zA6D8950442605385

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a F-18 and I received a defective item the motor has no blades the company either wants me to send the whole item back assembled cause I didn't know of the issue until the item was fully built, or I get nothing I asked to cancel my no fuss return and change my claim to a warranty claim. This is my second item I've purchased from this company that had issues with the item out of the box first one was a F-16 came damaged upon delivery and opening of the box and now this I've asked that they send a reshipment of the item and I shouldn't have to send a defective item back and I'm guessing since I didn't initially open the correct claim that the company is taking advantage of that cause I've asked to cancel the no fuss return and open a warranty claim. Another what I've spent with this company/ website is over 300 the company handled the F-16 issue and I was happy with the outcome but now the company wants my to do extra steps that a normal customer that received a non faulty item would have to do...

    • Initial Complaint

      Date:09/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******f shipping these batteries is more than the original purchase price. They have now refused to respond to me since September 2 and marked this dispute as resolved! I want them to provide me with a postage-paid return shipping label so that I can get my money back as well as refund me the original shipping charges which they also refuse to do.

      Business Response

      Date: 09/19/2024

      We have checked the customer's account and the claim has been responded. Since 2024, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement. 

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you for solving the issue, I am happy with the result.

      Sincerely,

      ***********************

      model.

      Business Response

      Date: 07/18/2024

      We have checked the customer's account and the warranty claim has been answered. Since 2024, we have improved and we are still working hard to meet our customer's need. We will also contact the customer for further arrangement. Thanks.

    • Initial Complaint

      Date:04/14/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business never contacted me to follow through on any warranty claim.

      Business Response

      Date: 05/03/2024

      We have checked the customer's account and we already notified customer about the warranty claim. Since 2024, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement.

      Business Response

      Date: 06/20/2024

      We have checked the customer's account and the warranty claim has been taking care of. We will also contact the customer for further compensation for the inconvenience this have caused him. Since 2024, we have improved and we are still working hard to meet our customer's need. We will also contact the customer for further arrangement. Thanks.

      Customer Answer

      Date: 07/01/2024

      The business never reached out to me so there was no compensation of any kind. My only contact with them was still the initial contact where they denied it's a warranty issue.

      Business Response

      Date: 07/12/2024

      We have checked the customer's account and the warranty claim has been handled. Since 2024, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement. 

      Customer Answer

      Date: 07/24/2024

      As I described earlier, before I contacted BBB the business never admitted it's a warranty issue, and said it's just product variation I have to deal with. After the BBB case opened each time they have replied the same lies that the "warranty" issue has been resolved and they have contacted me. They have NEVER contacted me nor provided ANY compensation. I don't get why they can keep reply with lies and I now have to somehow provide an official complaint rejection?

      Business Response

      Date: 10/29/2024

      We have checked the customer's account and the claim has been responded. Since 2024, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement. 

      Customer Answer

      Date: 11/03/2024

       
      Complaint: 21573720

      I am rejecting this response because:

      I was never contacted by hobby king other than my initial contact where they rejected my request to process it as a warranty issue.

      Sincerely,
      ***** K

    • Initial Complaint

      Date:01/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a RC Airplane Kit from Hobby King that was delivered with faulty components. I filed a complaint with their customer service department and was told I had to return the plane that was now fully assembled to them in order to get any kind of refund. The cost to return a fully assembled airplane would be more than the original purchase price. I was told that it was my fault for not checking all of the components first, a step which was never required in their instruction manual. All I want is for them to cover the return shipping,

      Business Response

      Date: 07/04/2023

      We have checked the customer's account and the replacement order has already been shipped and received. Since 2023, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement. 

    Hobby King USA LLC is NOT a BBB Accredited Business.

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