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Business ProfileforOnestop Home Services LLC
At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 18103 38th Avenue Ct E, Tacoma, WA 98446-1204
- BBB File Opened:
- 4/17/2020
- Years in Business:
- 4
- Business Started:
- 10/8/2019
- Business Incorporated:
- 8/5/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. David Shamataylo, Owner
- Contact Information
Principal
- Mr. David Shamataylo, Owner
Customer Contact
- Mr. David Shamataylo, Owner
- Additional Contact Information
Website Addresses
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bunnary S
08/14/2023
Onestop Home Services LLC Response
08/18/2023
This information provided by this client is a lie.
We never forged any signature, we provided all invoices and estimates over email.
What happened was I provided 2 options to this client. A lower cost option that included treatment only, no moss removal. And more expensive option that included moss removal and moss treatment. The client opted for the less expensive treatment only. I asked if she is sure she wants that option because this doesn't include moss removal. I asked her several times to make sure she was aware that moss will not be removed. We sent all invoices to her email explaining what we will be doing.
Once we completed the job, she said she wasn't happy that the moss was left on the roof and demanded us to come back and remove it for free. I showed her the invoices and our text history explaining what she agreed too. She did not care and disputed the payment for the job with her bank.
Then I provided to the bank our text history and the invoice and email history, as well as photos of the job. Then her bank determined that One Stop Home services was in the right and reversed the dispute in our favor.
She got upset and left this review.
Future clients, I can assure you, we do not commit acts of fraud, we are not prejudice, and we always provide documentation on the work we will be doing for all parties to have transparency
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