Business ProfileforRecreational Equipment Inc.

Didnt have a great experience tonight. Ordered shoes for next day pick up. I got them and they had a stain on them. tried them on and walked from the front door and back. sat down and began to have an allergic reaction from the shoes. Difficulty breathing, hives and extreme itching. Called the store and they were more than happy to exchange, but they were way too far to drive back to.Called corporate and spoke to *****, who was passive and patronizing. I advised her that I felt she had an attitude and I wanted to speak with a manager, after she told me that they cant guarantee no one has worn the shoes and that displays are sold all the time without people knowing. she also said that they do what every other store does. She just seemed unhappy with her job. spoke with ******, who addressed the issue but by then the damage was done.She resolved the issue of the call by getting a new pair sent out to me, in exchange for the old ones by mail. She was decent to talk to.I did tell her that I work from home but explained that the way ***** addressed me which was assuming, and unprofessional really put a bad taste in my mouth. If it made sense to cancel the membership, I would have but it is not about the money.I think ****** assumed I worked in customer service, which I did when I was in college but I do not work in customer service now. however my job does involve having to speak with injured and traumatized individuals. The situation was handled incorrectly as it pertained to *****.I got the feeling that I annoyed ****** with my input, but I hope REI genuinely takes the time to select their first line employees with more discretion or at least invest in proper EQ training for everyone. we are all human, but kindness matters.Disappointed in this first bad customer experience.