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Business Profile

Heating and Air Conditioning

Sturm Heating & Air Conditioning
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • EJ W

    Date: 09/01/2023

    I do not have the expertise to evaluate their work. I DO have concerns due to the unprofessional way the job was conducted. If what I know is a problem, it casts doubt about what I don't know and have to trust. A potentially half-day job turned into a 3-day job. In the 3-days, I spent **** hours just waiting unnecessarily for workers to arrive or for information that workers were NOT arriving. There were 5 start times agreed on, none were kept. I do not allow any contractors on my property unless I am physically present. Twice workers came on property & started work without permission contrary to agreement. An onsite renter requires a 2-day notice for non-emergency access to residence. This legal requirement was disregarded when workers set their own work schedule. I was sent an invoice that had a fake signature perporting to be mine that states i agree the work was done satisfactorily and in a workmanlike manner, and that my concerns had been addressed. None of that was true & I did not sign. Concerns were sent to office by certified mail. General manager refused to discuss concerns. GM offered 10% discount or legal action to settle. I accepted 10% discount & wanted an invoice without fake signature. GM agreed. I would hesitate to use Sturm again.

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