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Business Profile

Heating and Air Conditioning

Sturm Heating & Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019 we hired Sturm to install a new central heat system. They installed the unit and all duct work. The installation failed inspection. We called Sturm and told them about the failure. It took over a year, but someone finally came out and said that the installation had been done incorrectly. He said they would have someone come out to make the changes. A while later a technician came out, took measurements and said they would return. The changes have never been made, several of the flexible lengths of duct work have been choked off by the straps, the other parts are still coming under our main support beam, and none of the flexible ducts have been replaced with rigid ducts as per code. We were told that there needed to be drywall installed above the ducts. But Sturm has not given us a straight answer as to if we need to have it done before they do their work, or after. One person told us after, another said before.

    Business Response

    Date: 12/06/2022

    We have contacted *************************** and have set a plan in place to resolve his issues. Contact was made with him on Monday, 12/5 and a site visit at his residence was done the same day.

    Thank you,

    *********************

    GM - Sturm Heating & Air Conditioning, LLC

    ************

Sturm Heating & Air Conditioning is BBB Accredited.

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