Reviews

This profile includes reviews for Ideal Option Addiction Medicine Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ideal Option Addiction Medicine Program

  6208 N Colton St Spokane, WA 99208-8100

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  Ideal Option Addiction Medicine Program

  406 SE 131st Ave Ste 104 Vancouver, WA 98683-4031

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  Ideal Option Addiction Medicine Program

  506 N 40th St Ste 201 Yakima, WA 98901-1229

Review Details

• Review fromyvonne v

  Date: 06/26/2025

  1 star
  I was a former employee of IO and they are the worst company to work for, they do not take any accountability for the patients who mistreat the staff especially the PCR's, we were cursed at daily, complained on due to not being fast enough for the patients medication, supervisors were never available when help was needed, we would need to send out emails or on our teams chat and it would take some time for a response, I was told we were supposed to receive incentives for making the 100 club I never seen any of that, PCR's were never given any kind of praise, or recognition for the work that we did for this company, only clinician staff, the workload that they put on a PCR was alot, not only did we have to schedule, RS patients, we had to verify insurance, create patient charts, handle all medical records concerns and or questions, we were asked if we wanted to take short lunches, stay late due to high call volume, constantly told to hop on a call, taking a break seemed like it was burden to upper management, lots of changes with that company, high turnovers and the pay was terrible and to ask for a raise was a process, this company causes emotional distress, and mental abuse, IO needs to be held accountable for the distress that we are put under and not worry about the money!

• Review fromJoyce B

  Date: 03/03/2025

  1 star
  They dont judge, ONLY when you lose your insurance! Then they judge! Ive been with ideal options for almost 10 years as an exemplary patient never once missing my monthly appointment!! Ive estimated they have collected over $20,000 for my monthly 15 second computer Telehealth visits over the span of ten years!! Well, I just recently lost my health insurance so I called their lengthy ***** number and finally after reaching the 5th person I just chose a random number off their automated voice line and finally got to the options for billing and financial assistance. Well the term financial assistance implies there could be a program to help with the financial burdens of keeping access to your life saving medication. Well turns out they offer a monthly subscription of $150 not including the other $75 for the actual medication, which is so far from the term used as financial assistance! Its a blatant lie to even offer financial assistance as an option! The second you cant pay when they want it they wont even work with you at all and its literally SAYONARA! You are no longer of any benefit to us financially so youll have to withdraw and hope to find care somewhere else! Just another legalized street dealer holding potentially fatal withdrawals over your head in order to get their money from you!!! They hide behind the idea their priority is saving lives when their sole motive is to rake in the billions! If you can access your medication through a provider or health facility do it that way and if you absolutely have to deal with this company then Id advise you find an alternate physician when ever you have the chance! They absolutely do not care about you only the amount of money they can get from you when they want it!

• Review fromBlair N

  Date: 10/16/2024

  2 stars
  Theres a MAJOR DISCONNECT between the pharmacies and the provider. Patients shouldnt have to be the ones to make phone calls back and forth either just to straighten things out. Thats on YOU!

• Review fromtony l

  Date: 09/18/2024

  1 star
  Thank you for taking out time to reach us and sorry for your lost, We regret to know youve experienced such an issue and hardship where you try and make some trade and option to do investment trading and you end up running into loses with companies guilty of embezzling and depriving investors of their money and profits sadly that how the trading world is now it what it turned into but there a way out and that by you getting to recover all your lost funds back, your profits included and probably charge them with a lawsuit for Illegal Embezzlement of funds. All this can be done by contacting *********************** via:harperjamesplatform @ g mail com

• Review fromSheina B

  Date: 08/16/2024

  1 star
  I had been seeing the ****************** branch for about 6 months and was about to start alcohol treatment. However they had me arrested for a *** sneaky style...had a cop waiting for me when I left...and after I got out of jail not only do I have to deal with the *** but also they said they won't help me anymore with suboxone because my issues were to complicated. They were not that complicated the previous 6 months and had been a lot worse in the beginning. They sent me away even though I was begging for help and didn't care about what happen to me or if I got sick or went back to drugs.... I am now 2 weeks later not drinking at all no thanks to them. They are a joke and should not be advertising that they help people. They get you stuck on a medication and give you hope and then tell you never mind basically. It's sad and not moral. I don't know how these "doctors" can sleep at night capitalizing on others pain dangling hope like a carrot.

• Review fromari r

  Date: 04/18/2024

  1 star
  Ideal option staff members abuse their power on a daily basis. This clinic needs to be investigated for medical malpractice, overprescribing, and verbal/emotional abuse towards their patients due to their status as 'recovering addicts'. Some staff is not this way, however, they're very far and few between. This organization disguises its true intentions and desires to control, manipulate, and abuse an already extremely vulnerable population that depends on them to maintain their sobriety and sanity in most cases. The staff knows this, and chooses to use it as a power play on a regular basis. I am so exhausted from being abused by them.

• Review fromJohnnie L

  Date: 08/01/2023

  1 star
  Ideal Option would have damaged my life if I didnt have more medical knowledge than the provider I saw. She did not know that I have a medical degree. That was none of her business. Thats not why I was there. What she proposed for my treatment was absolutely preposterous, and would have gotten me addicted to benzos over the course of several months. It was a money grab to keep me coming back to that office multiple times a week for months. She was also extremely unprofessional in other ways, divulging personal details about her marriage within minutes of meeting me. She was participating in a Teams chat about another patient, which I was easily able to read, during our interview as well. So many other things went wrong with the case manager violating Hippa Walking through that door was a mistake. I encourage others not to make it themselves. There are plenty of places that truly want to help. I feel for those in desperate situations who dont have the medical knowledge to see what is happening.

• Review fromScott C

  Date: 04/24/2023

  1 star
  I would not recommend Ideal Option for alcohol use disorder. You will be treated medically, but not comprehensively. For example, Ideal will help you with alcohol withdrawal and prescribe medication to reduce alcohol cravings, but if you are addicted, one needs therapy and group support to make a lifelong commitment to abstinence. My clinician, a nurse practitioner, stated she was not very familiar with alcohol dependence. Most of my visits entailed answering questions from a questionnaire and listening to my counselors own problems. This clinic was very reluctant to give counseling referrals and had limited knowledge that AA meetings were aboard all cruise ships. I cannot say anything bad, but it is not a comprehensive treatment facility. One should not expect it to be, and there prices are on the high side.

  Ideal Option Addiction Medicine Program

  Date: 05/02/2023

  Thank you for this feedback. Ideal Option strives to provide exceptional patient care in a professional and welcoming environment. Ideal Option specializes in the treatment of addiction to opioids, but we also treat individuals who have developed an addiction to alcohol and other substances. We personalize treatment for every patient and will assess past and current substance use, severity of withdrawal and provide individuals with a comprehensive treatment plan. 
  
  We manage alcohol use disorder with medications such as naltrexone (Vivitrol), acamprosate, and/or disulfiram (Antabuse). Weekly or biweekly counseling sessions combined with medication has been proven repeatedly to be an effective treatment for patients in early recovery from AUD. Our **************** patients are offered in-**************** with a licensed substance use disorder professional in addition to referrals to community mutual-help groups such as AA. In other states patients will be referred to outside counseling, mutual-help groups, and other evidence-based services. 
  
  Additionally, Ideal Option has a dedicated ********** Team that is available 24 hours a day, 7 days a week to assist you with questions, referrals, or medical help over the phone.

• Review fromJackie V

  Date: 02/24/2023

  1 star
  I wish I could add pic of how filthy the office was. And everything is so outdated. And even though they claim to be in network for my insurance ( ******** Humana they charged me $190 for first visit. Which after contacting ******** and the attorney generals office I found I shouldnt have paid. They have one tablet for all patients to do their intake/check in on and no stylus and no sanitizing between each patient typing on it. They handed me a thermometer I said whats this lol she said put it in your mouth. You dont see a Dr or nurse practitioner in person. Your appointment is done online in a room. I could have done that from home. They do not have an available line for incoming calls to the ********** office. No matter which option you choose you will get a call center in ****************. I had concerns about interactions between the 5 meds and my current meds and no one has returned my call from yesterday as of yet. I called my primary care and was advised not to take one of those meds. No one in the office could tell me how much an appointment would be if I was self pay. I go to a much nicer facility when Im in florida and self pay is $170 a month. Whereas I paid $190 at idea options with insurance and Im expected to return in 5 days and pay $40 co pay. And then biweekly thereafter. Smh. I already have a treatment plan while Im in florida I go monthly and I get one script and it works. Yet here I went to pharmacy and to my surprise I had 5 scripts to pay for. Needless to say I wont be returning to idea options and I am in the process of filing complaints with ******** and the attorney generals office. I was rushed through about 25 pages of paperwork on their one tablet because there were patients needing to use it to check in. The tablet kept jumping pages on me and I told the receptionist I felt it was skipping pages and she said dont worry about it just finish from where you are. Dont know what I signed. Not enough room here to put everythi

  Ideal Option Addiction Medicine Program

  Date: 02/28/2023

  ********************** Response: Ideal Option strives to provide exceptional patient care in a professional and welcoming environment.We want each patient to have the best experience possible at Ideal Option and we continue to review and improve existing processes and procedures. Cleanliness of Clinic We are committed to providing a safe and healthy environment for our patients and follow standard practices for cleaning and disinfection of surfaces and equipment in accordance with OSHA, CDCs COVID-19 Infection Prevention and Control Recommendations and CDCs Guidelines for Environmental Infection Control. Kiosk at Check-In Ideal Option utilizes kiosks to assist patients with the check-in process in addition to reviewing all treatment consent forms. Treatment consent forms are also readily available for review and copy online at our website: ************************************************************************** Insurance and Self-Pay Ideal Option has a dedicated Insurance Verification Team that work with patients to verify their insurance and services covered. If our patients have concerns regarding their ***** co-pay or self-pay rates, we have Financial Counselors who are available Monday Friday that can be reached at ************ to address any questions or concerns. Telemedicine In addition to seeing patients in-person, Ideal Option utilizes telemedicine to deliver services in accordance with best practices in addiction medicine, the medical standard of care, and other state and federal laws, regulations, and guidelines. Practitioners using telemedicine at Ideal Option are held to the same standard of care as practitioners engaging in traditional in-person care delivery, including the requirement to meet all clinical, confidentiality, and ethical standards required by law. ************** Ideal Options ************** is comprised of trained professional patient care representatives that are able to assist with scheduling needs, questions or transfers to specialized departments or individuals to further assist our patients. In addition, Ideal Option has a dedicated ********** Team that is available to assist our patients 24 hours a day, 7 days a week should patients have concerns related to their treatment or medication. We encourage any individual who has concerns regarding our practice to use the above resources for assistance.