Reviews

This profile includes reviews for Zillow Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zillow Group, Inc.

  1301 2nd Ave Fl 31 Seattle, WA 98101-0003

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  Zillow Group

  535 Mission St Ste 700 San Francisco, CA 94105-3333

Review Details

• Review fromWendy L

  Date: 03/04/2024

  2 stars
  I have been a Zillow premier agent for years. Their leads have gotten progressively worse and their costs have steadily increased. They always insist on a contract term that you cannot get out of. I recently set my account to DO NOT AUTOMATICALLY RENEW. When I continued to get billed, I figured I had the contract expiration date wrong. So I let it slide for one month. Then, another charge. I called about ten times and left messages with no one returning my calls. Finally, my account rep responded and they, after some arguments, terminated my account with a prorated credit. They are awful and with big business you cant get anywhere. Dont sign up. ***** regret it immensely. They have awful customer service and only want your money.

  Zillow Group, Inc.

  Date: 03/05/2024

  Thank you for reaching out. I understand your concerns regarding this matter and have shared your concerns with the appropriate department for further investigation. Someone from our Partner Support team should be reaching out to you as soon as they are able.

  Zillow Group, Inc.

  Date: 03/05/2024

  Thank you for reaching out. I understand your concerns regarding this matter and have shared your concerns with the appropriate department for further investigation. Someone from our Partner Support team should be reaching out to you as soon as they are able.

• Review fromDawn T

  Date: 02/23/2024

  1 star
  IF THERE WERE A ZERO STARS OPTION, I WOULD HAVE CHOSEN THAT. Our home information is not correct. We had an in-ground pool when we bought the home 30 years ago, but filled it in many years ago. When we try to remove the pool, it looks like it has been removed, but then when you go right back to the site, the pool is still there. I have been trying to contact them for over a year regarding this issue. They responded back once, about (?) 8 months ago stating that there was a glitch and that they were escalating it and would get back to me. I have left multiple voicemails over the past 6-8 months, sent many emails explaining the urgency of this and nothing...crickets. We are trying to list our house for sale, but they refuse to acknowledge the error in their program. People are going to come to this property thinking that there is an in-ground pool when there isn't one. This is a major issue and problem. This is supposed to be a company that specializes in real estate needs and they *********** not respond. If I have to (and it looks like I am going to have to) take this up with the media/local consumer advocate groups, I absolutely will. How does a company go this long without any response whatsoever? I haven't even gotten a "F- you, go away" from them. Absurd.

  Zillow Group, Inc.

  Date: 03/01/2024

  Thank you for reaching out regarding your concerns. We understand how important it is to have accurate home information displayed on the property page for your home. Our developers are aware of this issue and are working toward a resolution. Currently, we do not have an ETA as to when this may be resolved, however, I have shared your feedback with our development team to help improve our site. Please feel free to contact us directly at ******************************* if you have any additional questions or concerns.

• Review fromMarilyn F

  Date: 01/21/2024

  2 stars
  Zillow no longer list the ************* listings together giving the owners a disadvantage since their posting are hidden under the filter "more".

  Zillow Group, Inc.

  Date: 01/26/2024

  Thank you for your feedback regarding this matter. We have shared your feedback with the appropriate departments to help improve our site. If you have any additional questions or concerns regarding our site, please feel free to reach out to our Customer Support team directly at ********************************

• Review fromNikki J

  Date: 01/10/2024

  1 star
  I provided the documentation Zillow requested and the listing is still not active. ZILLOW claims this is a 72 hours process but it has been several weeks now. This is extremely frustrating and poor service. If as an owner I can't get anything done I can only imagine what Zillow puts Realtors through. If Zillow doesn't want to post owner's listings than why even offer that option? It's bad enough the site makes it as difficult as possible to find the for sale by owners listings, now you are basically choosing not to post owners listings in a timely manner in an effort to discourage the process, RIDICULOUS!!!!!!!!!!

  Zillow Group, Inc.

  Date: 01/12/2024

  Thank you for reaching out, and for sharing your concerns regarding our free For Sale by Owner listing service. After review, I see that you have been in contact with our Customer Support team, and that your FSBO listing is now active on Zillow. If you need any additional assistance, please feel free to reply to your initial email correspondence with our Customer Support team.

• Review fromDan S

  Date: 01/08/2024

  1 star
  Zillow is reporting incorrect information about a home that has been sold. I've tried reaching out to them multiple times, but unfortunately they did not respond. I tried calling and leaving a message and no one has called me back. Due to them keeping up the wrong information. I am getting a lot of unwanted calls.

  Zillow Group, Inc.

  Date: 01/12/2024

  Thank you for reaching out, and for sharing your concerns regarding the price history information displayed on your home. After review, I see that our Customer Support team has reached out to you regarding this issue to confirm that the price history for your home now appears to be correct on our site. If you have any additional questions or concerns, please feel free to reply to your initial email correspondence with our Customer Support team.

• Review fromJerry and Mary Jo j

  Date: 12/19/2023

  1 star
  We own our home where we sold 1/2 acre of river front for $5,100.00. Shortly after we sold this portion of our lot property, Zillow stated that our entire 4.5 acre site, along with our home, was sold for that amount....$5,100.00. We have attempted to email and phone this company for nearly a year in order that they would correct this error. They do not answer emails, nor do they return phone calls....after numerous attempts. With Zillow showing such a low price on our property may/might/could/will, suggest to potential interested folks (should we decide to sell) that there is a problem with this home/property. Any professional company, worth their salt, would have employees who would engage in responding to homeowners inquiries. We do not put much, or any, faith in a company who would make such an error, and not correct the error. Zillow has very POOR communications. *****

  Zillow Group, Inc.

  Date: 12/29/2023

  We understand your concerns, and how important it is for accurate information to be displayed on the Zillow property page for your home. I see that our Customer Support team has been in contact with you regarding this issue. Our support team will continue to investigate, and will reach back out to you as soon as they are able.

• Review fromGarrett B

  Date: 12/05/2023

  1 star
  As a former business adviser, dont waste your money with Zillow unless you have money to waste. We recycle leads, we dont vet live buyers like we say. Most buyers calling in have agents and their current agent just isnt available. The only good program is flex but we scam agents by saying you must be a Premier Agent for 6 months. When in truth Zillow hands picks the brokerages they want to join. Zillow will not refund you ever even if we are in the error. Reps are taught to get agents to sign same day to ensure sale. We pressure agents into a contract and never talk to them away. Again save your investment dollars, try other platforms unless you are willing to spend over $5K a month for leads.

  Zillow Group, Inc.

  Date: 12/08/2023

  We validate potential buyers during our connections process, which is detailed HERE and publicly available for anyone to see. We also have innumerous success stories shared by our Premier Agents who are thrilled with the products and services we provide to them and their business. It's important to also note that we do not "recycle leads". Additionally, if a buyer lets us know they already have an agent they're working with we will not connect them with a Premier Agent as we respect the agent/client relationship.
  
  Like any sales organization, our employees have quotas which must be met and our sales tactics are in line with the practices of many other large companies. We provide multiple avenues of support for our Partners to resolve any advertising or technical-related questions they may have. This review is disappointing to see from a supposed former employee, however we do not have any ******************** for this individual. The information claimed in this review is not correct.

• Review fromRenee B

  Date: 09/15/2023

  1 star
  I have a home listed incorrectly on Zillow. I have called multiple times and my Realtor has attempted to contact them as well. Neither of us have been successful despite the message- We will get back with you shortly. We are going to miss out on multiple views due to Zillows error. I have a 4 bedroom 2 bath home which Zillow has listed as a 1/1. I understand mistakes happen but have the means to correct the mistake. This is completely unprofessional and going to cost me in the end.

  Zillow Group, Inc.

  Date: 09/19/2023

  I understand your concerns regarding the number of bedrooms and bathrooms displayed on the For Sale listing for your home on Zillow, and I would be happy to provide some additional information.
  
  After review, I have confirmed that the number of bedrooms and bathrooms are correctly displayed on the listing for your home. If you have any additional questions or concerns, I would encourage you to reach out to us directly at *******************************.

• Review fromsilvia m

  Date: 08/02/2023

  1 star
  Zillow are false promises, miss representation of products, sells tactics are very confusing and misleading. I feel this is a scam they trying to lock you in offering a trial period which you can't cancel. also they locked you on a six month contract with no explanation and they want to charge two months to cancel your service with no service. It is a very crooked company.

• Review fromMaureen M

  Date: 07/06/2023

  1 star
  I have been trying with out success to get in contact with Zillow regarding my home being incorrectly listed as sold. I followed the process and submitted through the site 3 times and left a message on what I think is the main number. This incorrect information has resulted in a visit from several vendors including ADT (congratulating us) and junk mail to a different owner name. I did panic a bit when seeing my house as sold, and contacted the ************* to verify that the public record is in our name so not sure where Zillow retrieved this information. I have *********** trying to sell there homes and having my home listed as sold for about $200,000 less than what it could sell for is an issue for them and for the rest of the neighborhood. I would like this corrected immediately or at least a phone number to talk to an actual person.

  Zillow Group, Inc.

  Date: 07/10/2023

  Thank you for reaching out with your concerns. After review, I have confirmed that our Customer Support team has contacted you regarding this issue and that the sale price in question has been removed from the property page for your home. Please don't hesitate to reach back out to us by replying to your email correspondence with our Customer Support team if you have any additional questions or need further assistance.