Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitepages Inc

  2033 6th Ave Ste 1100 Seattle, WA 98121-2590

  
• 

  WhitePages Inc

  108 W 39th St Fl 14 New York, NY 10018-8257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like for White Pages to remove me from their database. It has me living in ******, ** and it's wrong anyway but I still don't want my information on the web. I have uploaded an attachment of the information I want removed from their database.

  

  Business Response

  Date: 11/18/2024

  Hello ****,
  
  I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been 1 week I saw my info on whitepages and have sent a email to remove it and it's still there My name, address, DOB phone number ..they still have not done anything I need the business executive to contact me **** THANK U

  

  Business Response

  Date: 11/18/2024

  Hello *******,
  
  Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** refuses to remove my private information, without my first disclosing additional further private information such as phone number or actual email address.According to ************************************************************************************, as a resident of ********** I have a right to have my information removed from all listings and servers.Additionally, since I am in **********, if my information is not removed, I will be contacting the Attorney General.I've already attempted to contact ************************** various contacts, with no success, given that there is always only an automated message that rejects my inquiry.These two links must be removed:********************************************************************************** *******************************************************************************

  

  Business Response

  Date: 11/12/2024

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22542214
  

  Thank you for your reply, and for removing some of my information.
  I am rejecting this response because my phone number is still listed:

  *****************************************************************************************
  

  Once that is removed, I will accept resolution of this complaint.

  Sincerely,
  
  **** ******

  

  Business Response

  Date: 11/22/2024

  Hello ****,
  
  We have located and removed any Whitepages listings that correspond to the phone number you provided with your opt-out request. Within *************************************************************************** paid services.

  Customer Answer

  Date: 11/22/2024

   
  Better Business Bureau:
  

  Thank you for removing my phone number.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, so I'm Resolving the complaint.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** notified me via email that my personal information was found on ****** search. Come to find out, the website it is currently on, is Whitepages. I immediately submitted a request for ****** to have it removed but this is not the first time it's happened. A couple of months ago, ****** sent me the same email stating the same thing, my personal information was found on Whitepages. So not only does the website take your personal information off for awhile, only to put it right back up there but my issue with them is bigger than that. On August 24th, I was the victim of a online fraud scam where my entire bank account was drained. Not only that, but the person who committed this crime against me, also used Whitepages and paid for it with MY debit card information. While my bank investigated the situation, I reached out to Whitepages customer service to notify them of what was going on. I was told the account that was created on their website was linked to my ****** account (most likely due to my debit card being linked to my only ****** account.) My life was turned upside. Whitepages customer service *** named ********* rectified the situation and sent an email stating, "We will also be disabling any accounts and products associated with your card information. This is to help ensure that your billing information is not saved anywhere for later use. The details of this investigation will be forwarded to our fraud team." So your company is fully aware of the traumatizing situation I went through and yet you continue to put my personal information on your website, something I NEVER gave you permission to do, and put me at risk of, god forbid, going through the same situation again because you don't respect peoples privacy or protect peoples identity. REMOVE my information from your website. Don't remove it then put it back up there again. Remove it PERMANENTLY. Don't be surprised when your company gets sued for violating privacy protection and invasion of privacy.

  

  Business Response

  Date: 11/04/2024

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.If I receive any word that my personal information is back on **************************, I will be contacting the website again. If this continues to happen even after speaking to customer service at **********************, I will contact my attorney for the next steps forward.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted the name and address of a phone number that called me. I went to ************************** for a reverse phone lookup. I paid, by ******, the charge for this one time lookup. The system timed out, but they sent me an email with a link to my report, but that also kept timing out. I requested a new link a few times, all links either wanted me to sign up for a monthly service or they timed out and shut down.

  

  Business Response

  Date: 11/04/2024

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to help with your request for account assistance.
  
  After reviewing your request, I am seeing that one of our supervisor's provided a snippet of the data related to the phone number which was emailed to you on Saturday. Please review your emails to see the information.

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22502976
  
  I am rejecting this response because:

  When I click on the links in each of the emails, it takes me to the original page and gives me the options to either pay the $11.99+ for a one time inquiry or it buffers and then times out.  I just would like my money back for the nothingness that I got from this company.  I no longer care to know who was on the other end of the line or where they live.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 11/19/2024

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to help with your request for account assistance.
  
  An image of the details of the phone number search you wanted was email to you on Nov 02. If you are unable to access that email anymore, I have attached the data here.

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't been able to log into my account which I am paying 5.99 a month for. The reset password option doesn't load and sign in with email option lags. I can't get ahold of the company to cancel my payments because it isn't user friendly at all.

  

  Business Response

  Date: 11/04/2024

  Hi there,
  
  Thanks for contacting Whitepages ************** my name is ***********. Your request for account assistance has been reviewed, and I wanted to follow up.
  
  After reviewing the information you submitted, it appears the membership associated with ******************* has been cancelled already after your email on Friday. You should see no further billing on the account, unless you decide to make additional purchases.
  
  If you do see additional charges, reach out to our ************* team by phone, and we can use the associated credit card to locate the account. The contact number is **************, and we're available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitepages sells personal information. It is unclear where they get your info, but you are supposed to be able to request that your information be removed from their website. However, the process does not work. They call back and then request you enter a code that is not provided. The recording says there is an error and hangs up.

  

  Business Response

  Date: 11/01/2024

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:10/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitepages failing to remove personal information from their website without providing a phone number. Firstly, they are harvesting information of people from 3rd party vendors. secondly they are failing to remove data of users without supplying additional private information. This is a big violation of CA privacy laws. I will be following up with a court case for this issue.

  

  Business Response

  Date: 10/31/2024

  Hello,
  
  The listing you reported has been found, and we have removed any contact information associated with the persons in your request. Within 24 hours, these data profiles should no longer appear through our services.
  
  PLEASE NOTE: Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info.
  
  We make every effort to respect opt-out requests as we collect more data, but we still advise reviewing this periodically to confirm no new details have been published. To have any new listings removed, the following steps can be taken:
  Follow the opt-out instructions on our site, linked here: How do I edit or remove a personal listing?
  Notify us by submitting a new support request with the exact URL/web address in which your details are contained.
  
  If the listing is still appearing on Search Engine Result pages, please do the following:
  
  Click the link to see if it directs you to a site containing the information. If one of our pages still shows personal contact info, notify us for a fix.
  If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.

  Customer Answer

  Date: 10/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also please fix your removal process it's blocking your users from removing their data which is a violation of CCPA
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove my profile from White Pages. After multiple unsuccessful attempts, Whitepages has not removed my profile with private information the public can view (age and address). This is the link to my profile - ************************************************************************************* Whitepages has no right to publicize and sell my private information.

  

  Business Response

  Date: 10/25/2024

  Hello ********,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:10/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WhitePages owns and operates *******. In accordance with the privacy policy of both ************************** and *******, users have the right to request removal of their information at *********************************************************** or **************************************************************** After pursuing both options on 23 September and after multiple acknowledged requests to the WhitePages support email, WhitePages has still failed to remove my record at ***********************************

  

  Business Response

  Date: 10/28/2024

  Hello,

   

  I've followed up in the ticket where our original conversation began. The information in your listing is not visible to the public nor is it accessible. 

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********