Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitepages Inc

  2033 6th Ave Ste 1100 Seattle, WA 98121-2590

  
• 

  WhitePages Inc

  108 W 39th St Fl 14 New York, NY 10018-8257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my information on whitepages site. Per their privacy policy, I have requested the removal of my profile and all associated information from their database.The optout phone call did not work, I received an "application error" multiple times

  

  Business Response

  Date: 09/16/2025

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  In order to complete your request, we will need to request a few specific details. So that we may locate and remove the Whitepages listing containing your information, please reply to this email with any or all of the following information:
  
  The exact URL/web address in which your information is contained
   
  The full name as it appears on the listing
   
  The phone number as it appears on the listing
   
  The address as it appears on the listing
   
  
  Upon receiving that information, I will find all associated listings and remove them from the site.

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23886406
  
  I am rejecting this response because they need to remove my white pages url: 

  *********************************************************************************

  Sincerely,
  
  D'arjan Maya

  

  Business Response

  Date: 09/26/2025

  Hello D'arjan,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on **************************, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  Alias
  Age

  Customer Answer

  Date: 09/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  D'arjan Maya

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to White Pages to obtain my old addresses that I resided at 20 years ago. The White Pages site stated that ************************************ I was led to believe by purchasing a background report for $19.99 and $5.99 for 1 month that I would have access to the 20 addresses. But instead received incomplete not validated Court Cases.

  

  Business Response

  Date: 09/16/2025

  Hello ******,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to take a moment to explain our product features.
  
  I've taken a look at your account and confirmed that the auto-renewal of your Whitepages Premium membership has been cancelled. Going forward, you should expect no further charges unless you decide to make additional purchases.
  
  No refunds were issued as part of handling your billing request. We review account history to determine if the purchased services were utilized. In this case, we can confirm that the services were used for the period billed. As a result, no refunds will be provided since the product was available as intended.

• Initial Complaint

  Date:09/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting the immediate removal of all personal and trust-related data from Whitepages databases and affiliated platforms. This includes online listings, background reports, and redistributions. I further request a confirmation that no further collection, storage, or sale of my information will occur.

  

  Business Response

  Date: 09/15/2025

  Hello *******,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on **************************, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  Alias
  Age

• Initial Complaint

  Date:09/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/4/2025 I found my full name, address, phone number, email address and other information on the website ****************************** I put in a request for removal of information, which is my right, especially as a ********** resident. During the information opt out process, you are prompted to put in your phone number to apply a confirmation code for removal of the information from their website; however when you receive the phone call, the automated service errors out and does not work, making it effectively impossible to remove highly sensitive information from their public website.

  

  Business Response

  Date: 09/05/2025

  Hello *******,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
   
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, September 1st, 2025, I went online to ************************** to look for a phone number for a person. They say I picked the one for $29.99. This totalled $31.91. The thing is that I never got a phone number I was looking for so they did not carry out their service. They cancelled the service after asking them to cancel and ignoring my request for a refund. As you can see it was the very day I asked for a refund. How do you conduct business like this? Plus, I am a senior citizen living on Social Security only

  

  Business Response

  Date: 09/02/2025

  Hello ********,
  
  Reviewing your communication with customer support both cancelation and refund was completed per your request. If you have not yet reviewed the emails sent by Whitepages you may do so to see the confirmations.

• Initial Complaint

  Date:08/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed because of information about me, that I did not concent to for them to post. They posted my cell phone number, complete birthday, address my maiden and married name. I got scammed because of the information I didn't have them permission to post on internet. I cost 800$ had they mot done that i would have not scammed. They are nothing but a scammer/ stalker tool.

  

  Business Response

  Date: 09/01/2025

  Hello *****,
  
  When searching for the information on **************************, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  Alias
  Age

• Initial Complaint

  Date:08/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have my personal information posted on several of their websites and I want it removed immediately .I do not want ANY of my personal info especially my home address , etc listed for everybody to fund. UNACCEPTABLE. This gives all stalkers free reign to find people and totally unacceptable.want my info removed from all sites they manage including Whitepages, *************** 411, PeopleSearch, and Switchboard. Here is one URL which should help you find the others: ***********************************************************

  

  Business Response

  Date: 08/26/2025

  Hello ******,
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
   
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website ****************************** has my full residency address name and phone number fully listed, displayed even on regular ****** search. And for them supposedly to remove it, I have to even give them more personal Information which I'm not willing to do. Could you please help me with this? Since we already have some stalked and security situations and had to move

  

  Business Response

  Date: 08/26/2025

  Hello ******,
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
   
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Thank you
  
  

• Initial Complaint

  Date:08/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website posted all my personal information (Full name, addresses, phone numbers) on their website and I want it to be removed. I did not give any consent to the business. Thank you.

  

  Business Response

  Date: 08/26/2025

  Hello there,
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
   
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kar ** **

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $11.99 plus tax ($13.26) for a reverse phone lookup and it didnt give me any information. Not only did it not give me any information, it said I needed to pay over $22 to get the information I just paid nearly $14 for! This is a scam!

  

  Business Response

  Date: 08/26/2025

  Hello ******,
  
  We are sorry that we were not able to provide you with the information that you were looking for. 
  
  Since we were unable to provide you with the information you were looking for in your background report, we have processed a refund. Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:
  
  - $13.26