Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avenue5 Residential LLC

  901 5th Ave Ste 3000 Seattle, WA 98164-2066

• 

  Avenue5 Residential LLC

  3201 W Ina Rd Tucson, AZ 85741-2117

• 

  Avenue5 Residential LLC

  301 E Cypress Ave Redlands, CA 92373-6106

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  Kota North Scottsdale

  16356 N Thompson Peak Pkwy Scottsdale, AZ 85260-2102

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  Legacy Rental Homes

  1108 Legacy Dr Pflugerville, TX 78660-6120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May, 27 2025 I began having issues with my air conditioning. The air conditioning would not cool but only heat. It got up to 81 degrees in my apartment that day. It was unbearable I had to go stay at a friends house for 3 days because of it. I sent a maintenance request through our resident portal notifying them of the issue. the original request was sent on 5/27/25. After not hearing anything for 3 days I sent an email on 5/29/25 notifying them again that the issue had not been resolved. I heard nothing back from them. I then sent another email on 6/2/25 saying that it has now been 6 days without a repair or working air conditioning. Once again I heard nothing. I then just waited for things to get fixed. I submitted yet another maintenance request on 6/20/25. They said it was completed but nobody had even shown up at my apartment. I went in to the leasing office on 7/7/25 to talk to them in person. I talked to someone at the front desk who then called the service tech that "completed" the repair. He said it was chilly in my apartment and nothing needed to be fixed. Mind you in the ***** ******* anything feels chilly when you've been outside in 100 degree heat. I then talked to the assistant property manager who said this would be resolved today. All they did was send me an email saying it was completed but once again nothing had been repaired. I have now been 41 days without properly working air conditioning when it is well over 90 degrees every single day. I have timestamped photos of the thermostat that were too large to upload as well.

• Initial Complaint

  Date:07/04/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally document serious issues regarding my move-out process at ************* and the unacceptable behavior of Property ******************* Below is a summary of events with additional witness information: ### **Key Timeline** 1. **Notice Submission** - **April 6:** Property Manager ***** instructed me to submit notice in person and provided the required form - **April 7 (2:20 PM):** Submitted completed form (filled out with my boyfriend's assistance) to staff member **** along with printed rent history - *no receipt or confirmation was provided* - **Witnesses Present:** Two friends accompanied me during submission (available to testify) 2. **Management Change** - **April 15:** Management transitioned to ********; **** was abruptly terminated - suggesting my notice may have been lost .3. **Improper ***************** Interaction** - **July 2:** Received notice of two months' rent penalty for alleged "failure to notify" - **July 3:** Property ********************* Refused camera review: *"I won't waste time checking the stupid camera"* - Falsely stated: *"Not even police can access my footage"* - Became verbally aggressive and demanded I leave the office - Multiple attempts to contact Avenue 5 corporate were ignored ### **Required Actions** 1. **Immediate Verification** of my notice submission via: - Written confirmation of receipt **OR** - Review of April 7, 2:20PM security footage (showing me with two witnesses) 2. **Full Withdrawal** of all improper charges 3. **Formal Investigation** into ***** Good's unprofessional conduct **Deadline:** 5 business days to resolve before I escalate to: - State housing authorities - Legal counsel - Media outlets **Available Evidence:** - April 7 rent history (attached) - Two witness testimonies (submission) - Boyfriend's testimony (form completion) Sincerely, **** ***

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alderbrook apartments ( which had many names and many companys ) had had me and my family under horrendous living conditions. Black mold which my son had record being sick from .. mildew .. ************ infestation and because its affordable housing they wont help nor fix anything. Theyre very rude when putting in work order they either decline or dont come do it unless they push push push then finally when they get tired of you they come do it.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a garage in my apartment complex. The apartment re rented my garage discarding my property. The garage fee is currently on my lease. The property manager offered to refund me for 3 months that of the garage I have been paying for, and has not offered a resolution for the cost of the property loss. The property manager failed to give a notice that the garage has been re rented or to remove my property.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** moved into a brand new apartment. Day 2 the hot water stopped working. Contacted the property manager and maintenance. For the last 2 weeks she has been getting the run around about when it will be fixed. As of today, she still has no hot water in her brand new apartment.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a notice of eviction regarding a cat, that **** claimed was ours. We remedy the notice, got rid of cat. **** still forced us out, regardless we fixed the issue, told us they refused to accept rent. Have not lived here just a few months, expecting another child either my wife soon, and my daughter 7 yrs old, still in local public school. Talked with **** and I did not want any issues on my rental history, due to any kind of eviction, so I threw our entire life into a storage unit, no time to find an apt. Moved out of district, into basically a fam members extremely small bedroom, my family cant be homeless. Immediately went looking for a new home, only to find out, this complex is charging us for breaking the lease, months of damage, and whatever fees for over ********* and bottom line is, it WASNT EVEN OUR CAT!! They have destroyed and stopped my family from renting a new home, the stress my wife and child has endured, missing dr **** and daughter missing her friends in her school, and trying to rent a new home back in the district has been a waste of time due to the blatant reason on forcing us out, over a cat that was not ours. The fact the entire state is doing all they can to keep people housed, and being forced out over a cat as the complaint, not even ours, and charge me ********* in damages for a few months and breaking lease, for being forced out, unbelievable. I am digging more into the legality and courts when I had no option but move, cause this was wrong over some stray cat. I work ***** hours every day, this is major physical, and never been treated horribly, by any ****. these last few months of living with dementia in this house we have been stuck to live in a closet, cause rental history has ******. Past due from a forced out stray cat. Disgraceful and wrong!

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment was offering a 10% off discount for rent to first responders. I was working with an employee who is no longer working with the company but he led me to believe I would get the discount through emails and calls and I even signed my lease with the provision for the discounted rent included with the discounted price listed in the lease agreement. After I signed the lease, they took down the promotion from their website and now are not honoring my lease that I already signed as they are saying they stopped the discount. I was never informed my rent would be what they are charging me and they have had awful communication and are not honoring a written contract now.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this apartment community with the intention of renting an apartment. I was looking for a one bedroom apartment and the community listed them starting at $1,400.00. I was shown an apartment but didnt like it and asked to see another. I was told that they arent allowed to show more than one apartment until I am ready to sign a lease. I couldnt sign a lease that day because I had to submit an application first and get approved to rent. I submitted an application and was approved. I made an appointment to come in, sign the lease and chose my apartment. When I arrived I was told the only apartment they had was the one I didnt like. I said I didnt want carpet and had asked for vinyl flooring. I asked why I wasnt notified and was told the sales person left me a voicemail. I read my voice mail every day and received no such voice mail. In addition, all of the communication I had with the sales agent has been through email and he didnt email me. The manger came over and explained the sales person went through various options with me and said he told me an apartment with vinyl flooring costs $1,800.00! All of the one bedroom apartments are listed as $1,400.00 and the agent never told me vinyl flooring costs $1,800.00. The manager made claims about what the agent said that were not true. I told her I turned down apartments at other addresses because I thought I got this apartment! I told her this is a scam! I said there is no proof the agent called me. I told him I did not want that apartment. The manager showed me another apartment but it was as ugly and the caulking in the bathtub was moldy. When she told me no it is just calking I told her Ive owned homes and I know what calking looks like, and it isnt black, it is white. The entire tub was white. I dont like carpet because I have a dog and I dont like the appliances, they are cheap c*** I planned on this being my forever apartment and I cant live forever in one I dont like. This IS A TOTAL SCAM!!

  Business Response

  Date: 07/01/2025

  Hello,

  We cannot assist you in achieving your desired resolution until we know which community this took place. Please provide this information at your earliest convenience.

  Thank you.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family lived in ********************* (when it was managed by Ave5 Residential); it's now under *************** & unfortunately went to eviction court. We appealed it & were making payments to the court registry. The manager at that time; ***** ********, looked at my receipts said the previous management never retrieved the funds from the courts. The money we'd paid was not enough to cover what Park North was now requiring for us to stay. ***** told me to request the money back from the registry and just move out of the unit (return the keys) & the eviction would be dropped and the credit report would not be effected. She obviously lied to get us to move! **************************************** have put a huge balance on the credit report. The agent; ****, said he could take a 20% settlement or I had to pay "a big chunk" at 25% down before he would discuss a payment plan. THIS IS RIDICULOUS for a debt that was supposed to be forgiven if we vacated the unit. Park North Apartments should be ashamed for all of the management turnovers that have put residents in binds like we are stuck with a large debt on the credit report!

  Business Response

  Date: 07/02/2025

  Hello,

  We have spoken with the property manager and can provide the following context.

  We do not have any information about your particular case as it has been over 8 months since Avenue5 has managed the property. The manager you reference is no longer with the company. If you had a deal with the court and were paying through the registry, then the eviction would have already been postponed by the court.

  Thank you.

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is my review on ****** after multiple attempts to contact them to fix their wrongs.We are not alone in any of this. The reviews of the neglecting residents are all online and true.They steal the move in money. The day I got my keys the manager was hurrying out the door to get to her hair appointment.She didnt answer me when I would get my $750 gift card then or the emails, calls and other times I have patiently waited.There is no insulation on the windows and none of them actually lock. This is scary living alone with two small children.I cant add any more details because of my character amount on this.Currently living here and hate it.I had my mother here in 2015. Not anywhere as bad as it is now.The hot tub has never functioned since we moved in.Its gross.The pool is filled with chemicals. If it rains they lock the gates and say its being cleaned.When it is open for the residents to actually use they still have multiple gates locked. HUGE SAFETY RISK!Ants EVERYWHERE! You will be bitten by several and mosquitoes outside.Inside your home you will too! Weve been battling ants coming through the walls from below us and now through our sink.I would never have moved my children here. We cant even leave a lunchbox on the counter.If youre a couple days late on your rent they will hound your phone for payment.I never received my $750 gift card when we moved in.I have sent emails, asked my mother to find out in the office Ive called and left voicemails. No response.I lived in a house we owned for over 10 years before this. I maintained my own home and yard without any pests in our home. We had a pool and managed to keep it shocked without burning our childrens skin or eyes.Prior I lived in a loft and apartments.Never had these issues.The moment we moved in they told us we couldnt do many things.. beyond frustrating but I understood I dont own this place and did what they said.They have done the opposite.Look elsewhere, we are.