Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living here at the **************** for six weeks. My card keys never work even if they dont go anywhere and theyre in their sleep. No, theyre not near the cell phone. No theyre not near any device. Every time I come home. I cant get in. I have to three stories down to the office. Sometimes they have to bring the machine up and plug it in to the door. This is a breach of contract and you can and are more thanlikely going to get sued. Its also a safety concern. A huge safety concern! If you come home after 5 PM, you have to wait one hour for the maintenance guy to drive all the way back from the west side where he lives. This is an every day occurrence and all they say is it cant be near any devices. Well its not near any devices, so now what?. I have been unable to work my second job because I know I will not be able to get in when I get home. This is ridiculous and a breach of contract.

  Business Response

  Date: 05/29/2025

  Dear *****,
  Thank you again for bringing your concerns to our attention. We appreciate the opportunity to address them, and were glad to hear that the matter has been resolved to your satisfaction.
  Attached is the email correspondence between our new Regional Manager and ***** for your reference. We hope this further clarifies the steps weve taken and our commitment to addressing resident concerns.
  We're pleased to hear your kind words and well wishes as you move forward. It was a pleasure having you as a resident, and we truly wish you all the best in your new home and future endeavors.
  If theres anything further you need or would like to share, please dont hesitate to reach out.
  Warm regards,

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23344949
  
  I am rejecting this response because:
  absolutely nothing is resolved to my satisfaction. 
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 05/29/2025

  nothing has been resolved. The only resolution is that I am leaving because theres been no resolution. this company does not take responsibility for their employees or their property or any issues that may arise because of the level of irresponsibility.  I received a phone call and email from the regional manager yesterday. He is clueless of whats going on at this property and what has happened to me here. thats what you call a day late and a dollar short. The new management team here needs to be held responsible. I believe that this new regional manager may get things under control here, but I wont be here due to the irresponsibility of the current management.

   

  The new management team here needs to be held responsible. I believe that this new regional manager may get things under control here, but I wont be here due to the irresponsibility of the current management. The ***** didnt have these type of problems under the old management

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/28/2025 i moved into a weekly unit ********* in *********,**. I was overcharged I feel for my 5lb Chihuahua 150$ fee. Absurd to say the least. Nasty bathroom ceiling water bubbles, they say I can't smoke my cigarette inside unit. For 400$ a week Il smoke standing on refrigerator if I want to. Kids running all around parking lot after office close throwing rocks riding scooters and playing around people cars. No security here anymore. Too top if allll of I was cleaning my room which was supposedly cleared prior to my move in. I found nasty dope needles in top of shelving units attached to the wall. I safely gathered them up after having an anxiety attack from memories of my Aunt dying from heroin in 1994. I couldn't fathom how a person can cause harm to themselves. But with everything I said I just want them held reliable for they hiring of lazy workers. I don't want this to happen to anyone else especially if they have children that could have been deadly. I just want ************** district to be held liable. I took the needles to office. I have yet to get a phone call a apology anything from office except from last I spoke with unfortunately I didn't get her name.

  Business Response

  Date: 05/14/2025

  Dear *******.

  Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you encountered during your stay at our ********* location in *********, **. Your concerns are important to us, and we take them very seriously.
  Upon learning that you were dissatisfied with the condition of your initial unit, we reached out and spoke with you directly. You indicated that you simply preferred a different room, and we promptly accommodated your request. We were pleased to hear that you were happy with the new unit following the move.
  Regarding the other issues mentioned:
  Pet Fee: The $150 pet fee is a standard charge for guests with animals, which covers cleaning and potential damages. We understand this may have seemed high, and we regret any misunderstanding.
  Room Cleanliness & Safety Concerns: We apologize for the condition of the unit upon arrival. Your report of finding hazardous items is deeply concerning. We appreciate you bringing the items to our office and want to assure you that we addressed the matter immediately.
  Security and Property Behavior: We strive to maintain a safe and respectful environment for all guests. Your feedback has been shared with our management and security team for further review.
  

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4:59 AM 08/19/2024 Neiders Company- Curben Hotel WAS CHARGED ****** + ****** CLEANING FEE GIVEN A DIRTY ROOM WITH A BROKEN LIGHT (ONLY LIGHT) A KEY THAT DID NOT OPEN FRONT DOOR A ROOM INFESTED WITH BED BUGS I WOKE UP WITH HUGE BED BUGS CRAWLING ALL OVER ME!! I HAVE ***** AND PICTURES.I TOLD MANAGER AND OFFICE AND WAS TOLD I COULD HAVE ANOTHER ROOM IF I PAID MORE AND GAVE THEM ANOTHER CLEANING FEE. WAS TOLD THEY WOULD CALL SOMEONE TO COME OUT NEXT WEEK. HAD TO ASK FOR CLEAN SHEETS ( DID NOT KNOW ANYTHING ABOUT BED BUGS AT THE TIME) ASKED FOR SOME KIND OF SPRAY AND WAS TOLD THERE WAS NOTHING. THEY DIDNT EVEN BOTHER TO OFFER CLEAN ANYTHING LET ALONE ANOTHER ROOM WITHOUT PAYING ANOTHER CLEANING FEE!I AM LOOKING FOR ANYTHING I CAN FIND TO CLEAN THIS ROOM AND EVERYTHING I OWN UNTIL DAY LIGHT. I WANT A TOTAL REFUND.I WANT A WEEK IN THE NEAREST HOTEL NOT OWNED BY NEIDERS I WANT A ****** FEE FOR CLEANING THE INFESTED ROOM I WILL CALL THE CITY AND SHOW THEM THE ***** AND THE PICTURES

  Business Response

  Date: 08/26/2024

  Hi *****,

  I'm so sorry to hear of your recent experience at The Curben.  We received your complaint on 8/16/2024 and spoke with you about transferring rooms.  At the time, you decided you would prefer not to do this and would wait for pest control.  On 8/19/2024 we received a complaint from the BBB that we had not met your needs and immediately got in touch with you to further discuss.  At that time, we transferred you into your new room and we are happy to hear that you find this matter resolved.  It's important to me and the team that we ensure your satisfaction while delivering a wonderful experience. 

  Thank you for allowing us the opportunity to make things right and come to a resolution by transferring you to a new room.  Should you ever require assistance in the future, the Curben team is happy to assist!
  

  Sincerely,
  ******************

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been renting here for about 4 months and my complaint is that my room keys always stop working. I get off work at 6sm and have to wait toll 9sm to get into my room EVERY WEEK! i have to get th3m reprogrammed at least 3 timrs a week. I complsin **** and they tell me its my fault. Not the door handle that's 30 years old. Im tirrd of siuting outside dirty and tireduntil these people gets to work. And thats after i just worked 12 hours in a metal shop. PLEASE DO SOMETHING ABOUT THIS BS!!!!

  Business Response

  Date: 05/02/2024

  We have reprogrammed the door lock and have provided rekeying with original card and additionally with a new card. We also provide a sleeve for the keys to ensure cards to not get demagnetized. These will need to be used to ensure this does not continue to happen.  

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21639206
  
  I am rejecting this response because:it has nothing to do with being locked out because they are faulty. The whole point of this is that I get locked out and can't get in after 230am. If your giving us two or sometimes three keys the question is why. Why two? In case ones faulty? My whole problem is that I'm tired of being stuck outside when I pay rent to stay inside. I'm not a problem ****** by far, I'm actually somewhat antisocial, but people can only take so much. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/07/2024

  What is the point of the BBB of up can't help? I'm sitting outside again 5-7-2024 because the key in my hand doesn't work again and I have to wait till 830 to get into the place I pay rent to live in. Im totally disappointed in the BBB and won't be contacting you for anything again for the simple fact that I'm still going through this because they gave an explanation on how there services work and that's good enough for a (two?) Star motel.... 

  Business Response

  Date: 05/17/2024

  I haven given my direct email address to complainant to resolve any issues as far as I am aware there has been no more complaints and the issue has been resolved.

  Customer Answer

  Date: 05/18/2024

   
  Complaint: 21639206
  
  I am rejecting this response because: it is still happening every week. I guess it is becoming normal now that I've been doing it for as long as I've been here. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am going through an eviction. While reviewing my credit I discovered that The ****** Company had filed an eviction as well. I have never heard of this company as a manager entity. I then went to the courts website that the eviction was file and seen rhat the dates was in a year that I was already living somewhere else and had been there by that time for over a year. Then I went to there website to try to find the property name so that I could at the very least get a copy of their lease that would have my name and a signature and none of the properties are familiar. I have never live at any of them. I have tried call to speak with someone but they never answer. Another reason why I am filling this complaint is because another apartment complex has an collection against me. I hadn't lived at the property in over 5 years. The people staying there never removed my name from their lease after I moved out. When I got in contact with that leasing office manager I had him email me a copy of the last lease that he had and found that they had been forging my name on the lease. My name was also primary so when they left it was a collection that is in may name. Because these to issue and the other eviction that is truly mines I can't get a place to live and it is affecting my credit. I never received any type of documentation for the eviction or a notice to appear in court.

  Business Response

  Date: 04/26/2024

  After doing research on this BBB complaint we have found that The person evicted from our boulder highway site has a very similar name that was actually evicted. 

  I have attached the paperwork hand delivered to the courts to take this off the record of the complainant and I have also attached the emails to the complainant for resolution. This complaint has been resolved. Please let me know if there are any next steps needed to be taken by either the Neiders Company or the complainant. 

  Customer Answer

  Date: 04/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment last year for 8 months in ****** **. The lease ended in nov 2023, I moved to ********** and I returned the apartment with the keys and made the payment every month. Now I have been waiting for the documents and the check with my rent deposit and this company still saying that they sent it to my address in ********** since december, I asked them for a Tracking number of the package and they don't have any information. I feel they want to keep my money from the deposit and that is not fair. I need my money back and usually post office doesn't take so long for a package even if is on holidays.

  Business Response

  Date: 01/15/2024

  Hi ****,

  The check and move out statement that was sent to your ********** address was "returned to sender" and was returned to our office. *************************, operations manager has spoken with our accounting department today, 1.15.2024 and they are now overnighting the move out check to you with ***** tracking number of 774818977191. Please let me know if you have any further concerns, I can assist you with. Very sorry for the inconvenience of the ************ we have now used Fed ex with tracking to correct the issue.

  
  Thank you,

  ******************;
  Operations Manager
  The Neiders Company 

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******************** on May 26, 2022 and paid them a security deposit of $1775.00. There was also a non refundable deposit of $300.00 upon move in. I moved out on October 25, 2023 and gave them my forwarding address on my notice of intent to vacate, along with having provided them with my contact information (current phone number and email). It is now January 3, ***************************************************************************************** any deductions from the deposit. On December 28, 2023, I went in person to try to talk to the manager, she was not in the office, so I made sure they had my contact information and the employee in the office said she would let the manager know to contact me. I have still not been contacted in any way. They have been incredibly difficult to get in contact with at all, I call during office hours and they dont answer, I even stop by during office hours to talk in person and they are not in the office, and they do not return calls. It has been well past the ************************************************************* and I would like a full refund of my security deposit at this point.

  Business Response

  Date: 01/05/2024

  In response to the complaint, I was able to go back and check the past file. We do not have a notice to vacate in writing from this tenant. We do have a refund payment in our office addressed to *************************** and ********************* that was found in their mailbox for unit A3, indicating a change of address was also not placed with the post office. A phone call was attempted on *****, but was not sent to voicemail. Unfortunately, we have had no other way to contact this past resident to return this payment. We are going to priority mail this refund to the address provided on this BBB complaint. The manager of ******************** is a multi-site manager, and it is likely she was at her other property when the past tenant stopped by, however the office staff has not received any voicemails left by this resident.

  Customer Answer

  Date: 01/05/2024

  The other tenants name is not *********************, it is ***********************, yet another thing that the office could not file correctly. I know I submitted a notice of intent to vacate because I have it signed by the person working in the office, so for them to deny that just shows how much they lose paperwork and cannot complete their work correctly. I am also sure they had my contact information on file, because I had just turned in an updated list of our phone numbers and emails in September 2023. If I cannot deposit this check because it does not have the correct names on it, I expect you to correct it, because that is absolutely a mistake on your part. I went into the office to tell them MY name was changing from ************************* to ***************************, and yet they somehow mixed that up and changed my husbands name as well. And if the manager cannot handle managing multiple properties, maybe you should consider hiring additional managers for those properties, so mistakes like this do not happen.

  Customer Answer

  Date: 01/05/2024

  I would also like to say that I did not receive any calls from this property on 12/29/23, missed or otherwise. And I am absolutely sure that I did file a change of address with ***** because I have had other mail forwarded to my new address, but not the refund. 

  Business Response

  Date: 01/23/2024

  Unfortunately I cannot verify whether or not a change of address was put in, however due to us finding the check in the mailbox belonging to the past resident that indicates at the time that it was sent, a change of address had not been processed by the post office. I've attached a photo providing proof that we have resent the refund payment to the address provided by complainant via certified mail.

  Customer Answer

  Date: 01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My unit is COVERED black mold. My kids have been sick for weeks. Doctor gave a note stating my kids symptoms are due to mold and said theyre not safe in our home. The apartments are slumloards. Management is doing little to nothing.

  Business Response

  Date: 11/07/2023

  Thank you for sharing your concern.   Your apartment did experience some water damage and as per policy, we are working with the City of Lakewood to ensure all work is completed to meet their requirements, including any issues requiring permits.

  Your statement that your home is covered in black mold does not match the notes from the inspection by the **************** in which they indicated that they would like us to continue to move forward with the processes in place, including the clean up of all bacterial growth.

  At this time, as the work being done is meeting the City of Lakewood guidelines and the City of Lakewood has been on site numerous times to ensure the same, we will not be discussing a refund at this time.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived there since May 25th, 2023, and on September 12th, 2023 I got home from work and they switched the locks/locked me out. They said it was a new policy, yet I was never given a clear, written notice of it prior to that day. The staff said they weren't sure of it, but led me to believe whatever I suggested to be true. I called corporate that day, and was told I'd be called back. I never heard from them or had any of my calls answered since; I blocked my number before calling them today and they answered, saying the manager of the property should've called me and offered no help, or policy, just dismissal. The property manager had also omitted to being in my apartment to change the locks, and she looked around my things too, because she said I don't have much to pack anyway. I was never given any documents of anything, and was allowed to pack a bag before being harassed out of there. I was told to return the following day for everything, and when I did I was immediately told to leave and come back 28days later, which is when my things would be thrown out by law. In ****** you cannot just change the locks, especially on a faulty policy change that was never properly delivered or posted. They have cost me so much.

  Customer Answer

  Date: 09/21/2023

  I went to get my things yesterday, without being given permission or asking, and saw my things in the dumpster

  Business Response

  Date: 10/02/2023

  Hello,

  I am showing that this guest was checked in from 07/19/2023 -08/15/2023. I show no other stays for her. We are a weekly property with a maximum stay of ************************************ the front office acknowledging that the maximum stay is 28 days. We are a hotel and rent/checkout are due by noon. This is a policy that has been in effect for our property, no changes have been made. Thank you.

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lost my keys that I turned in to them, lost my 30 day notice, and are charging me for paint that by law they have to do when leasing to a new tenant. In short lived their for 6 years was never late rent and went through 4 property management companies. They are looking for money to pay for the remodel of the apartment because it's not the same floor plan as the rest on the property.

  Business Response

  Date: 07/06/2023

  Upon reviewing our records, we have found that the individual in question, who resided in unit 6416-B, had been living there for a period of 2 years. According to our documented move-in date of 4/12/2023, it appears that a discrepancy exists regarding the duration of their tenancy.
  
  
  
  

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20228149
  
  I am rejecting this response because:

  Because we dropped keys in marked envelope and we gave them a 30 day notice as of 3/31/2023 which I already attached to this. We dropped keys off in their drop box 4/30/2023 attaching picture aswell. It is not my responsibility to check their office personal for being inept, not doing proper paperwork, and trying to make past tenants pay for the remodel of their apartment as I've lived on property for over 6 years. Which in the last 2 years was 3 property management companies ago.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/08/2023

  Our response stands, you did not provide sufficient notice. The unit was left in terrible condition, we have the pictures to prove how the unit was left. No one in the office at that time received keys.  We do not have anything on file for a notice on his unit.
  

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20228149
  
  I am rejecting this response because:

  I have proof of delivery on my 30 day notice and the keys being dropped off if I didn't drop the keys off you would of had to pay to rekey the mail box which you didn't. The office manager that was there was 2 women and now it's a man saying he was there since March which is a lie. You can't show proof because the woman who worked in that office left. So I say again you're the problem train your employees better to do their jobs and stop hiring liars. Your company could do better if you would be honest I agreed to pay cleaning costs but not the key fee and the wall paint, because by law you have to repaint the walls anyways. And I am not paying for a key fee or a month of rent when you were handed a 30 day notice on the 31st. And I have proof that you literally copy and paste these charges for anyone who leaves your properties.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 08/09/2023

  It is already in the post I've attached pictures of the ********************************************* they didn't process the 30 day until the 17th of April which is laziness on their employees. Also the keys are in the envelope with the address on it I will repost the pictures but this company is lying saying they couldn't find my 30 day notice. The 1st picture is a screen shot of the date when I turned in the 30 day notice.